DRA-2.1.11
An application for initiating an investigation can only be made by the complainant:
(a) Upon showing that an attempt has been made to resolve the matter by the CMSPs internal dispute resolution procedure, but the matter has not been resolved to the satisfaction of both parties or after at least 4 weeks from the date the matter was referred to the CMSP , whichever is earlier; and
(b) No later than a period of 6 months after the CMSP has provided its final reply to the complainant.
July 2010