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  • Time Limits for Making an Application

    • DRA-2.1.11

      An application for initiating an investigation can only be made by the complainant:

      (a) Upon showing that an attempt has been made to resolve the matter by the CMSPs internal dispute resolution procedure, but the matter has not been resolved to the satisfaction of both parties or after at least 4 weeks from the date the matter was referred to the CMSP, whichever is earlier; and
      (b) No later than a period of 6 months after the CMSP has provided its final reply to the complainant.
      July 2010

    • DRA-2.1.12

      In rule DRA-2.1.11, a final reply is a letter or other written document issued by the CMSP to the complainant, which expressly states that it is the CMSP's final reply and which expressly informs the complainant that if he/she disagrees with the CMSP, he/she can contact the SRO for assistance within 6 months from the date of the said letter or other written document.

      There must be no outstanding issues between the CMSP and the complainant and the contact particulars of the SRO must be provided in the said letter or other written document. For the avoidance of doubt, any dispute as to whether any letter or other written document constitutes the final reply from the CMSP would be solely determined by the SRO. The SRO's determination would be binding on the CMSP and the complainant.

      July 2010