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DRA-2.1.2

In order for an unresolved complaint to be considered by the SRO, the complaint must be lodged with the SRO within 6 months of the receipt by the complainant of the CMSP's response referred to in rule DRA-1.1.7 or section DRA-1.2 and within 12 months of the conduct by the CMSP giving rise to the complaint.

July 2010