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CRA-4.7.12

Licensees must submit to the Consumer Protection Unit at the CBB, a quarterly report summarising the following:

(a) The number of complaints received during the quarter;
(b) The substance of the complaints;
(c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Amended: April 2023
Added: April 2019