‹ CRA-4.7.2 CRA-4.7.4 › CRA-4.7.3 Licensees must notify to the CBB any change in their complaint policies or procedures within seven days prior to the implementation of the new complaint policy. Amended: April 2023 Added: April 2019 ‹ CRA-4.7.2 CRA-4.7.4 ›