CRA-4.7.12

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Past version: Effective from 01 Apr 2019 to 31 Mar 2023
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Licensees must submit to the Consumer Protection office at the CBB, a quarterly report summarising the following:

(a) The number of complaints received;

(b) The substance of the complaints;

(c) The number of days it took the licensee to acknowledge and to respond to the complaints; and

(d) The status of the complaint, including whether resolved or not, and whether redress was provided.

Added: April 2019