SIO-5.7.12
Stablecoin issuers must submit to the Consumer Protection Unit at the CBB, a quarterly report summarising the following:
(a) The number of complaints received during the quarter;
(b) The substance of the complaints;
(c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Added: July 2025