SIO-5.7.4
The complaint handling procedures of a stablecoin issuer must provide for:
(a) The receipt of written complaints;
(b) The appropriate investigation of complaints;
(c) An appropriate decision-making process in relation to the response to a client complaint;
(d) Notification of the decision to the client;
(e) The recording of complaints; and
(f) How to deal with complaints when a business continuity plan (BCP) is operative.
Added: July 2025