DRA-2.1.9
The following complaints cannot be brought before an
(a) Commercial decisions not related to market transactions;
(b) Pricing policies and other policies such as interest rates and fees;
(c) Cases under investigation by any law enforcement agency, including cases where allegations of fraud or criminal activity have been made, and where the matter has been referred to the police for investigation;
(d) Complaints that are more than 6 months old after the CMSP's final reply;
(e) Complaints that have been settled privately or otherwise between the complainant and the CMSP ; and
(f) Cases which have been subject to a court hearing and for which a court judgment and/or order has been passed.
July 2010