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BC-2.7.1

Past version: Effective from 01 Jan 2014 to 31 Mar 2020
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Licensees must submit to the CBB's Compliance Directorate, 20 days after the end of the quarter, a quarterly report summarising the following:

(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
January 2014