BC-2 Customer Complaints Procedures
- BC-2.1 General Requirements
- BC-2.2 Documenting Customer Complaints Handling Procedures
- BC-2.3 Principles for Effective Handling of Complaints
- BC-2.4 Internal Complaints Handling Procedures
- BC-2.5 Response to Complaints
- BC-2.6 Records of Complaints
- BC-2.7 Reporting of Complaints
- BC-2.8 Monitoring and Enforcement