Skip to main content
Central Bank of Bahrain
menu
  • Home
  • Currency Museum
  • Rulebook
  • Contact
العربية Consumer Protection 17547789
Search
Skip to Navigation
Central Bank of Bahrain
  • About
    • About CBB
    • Board of Directors
    • Management
    • Fact Sheet
  • Media
    • Publications & Data
    • Media Center
    • Media Gallery
    • Media Kit
    • Events
  • Regulation
    • Laws & Regulations
    • Consultations
    • Licensing & Registration
    • Licensing Directory
    • Collective Investment Undertaking
    • Insurance
    • FinTech & Innovation
    • Compliance
    • Capital Markets
    • Financial Stability
  • Operations
    • Banking
    • Currency Issue
    • Payment & Settlement
    • Facilities & Interest Rates
    • Exchange Rates
    • Monetary Policy
    • Reserve Management Policy
    • Government Securities
    • IBAN Info
    • Official Holidays
    • Currency Museum
  • Consumers
    • Consumer Information
    • Deposit & URIA Protection Scheme
    • Making a Complaint
  • E-Services
    • Online Forms
    • API

Main navigation

  • Home
  • Laws
  • CBB Rulebook
  • CBB Capital Markets Regulations
  • BHB Material
  • View Recent Changes
  • Help
  • Search

CBB Rulebook: Contents

  • Common Volume
  • Central Bank of Bahrain Volume 1—Conventional Banks
  • Central Bank of Bahrain Volume 2—Islamic Banks
  • Central Bank of Bahrain Volume 3—Insurance
  • Central Bank of Bahrain Volume 4—Investment Business
  • Central Bank of Bahrain Volume 5—Specialised Licensees
    • Common Modules (Applicable to all Specialised Licensees)
    • Specific Modules (By Type of Licensee)
      • Type 1: Money Changers Licensees
      • Type 2: Representative Office Licensees
      • Type 3: Financing Companies
      • Type 4: Administrators
      • Type 5: Trust Service Providers
      • Type 6: Microfinance Institutions
        • Part A
          • High Level Standards
          • Business Standards
            • CA Microfinance Institutions Capital Adequacy and Liquidity Requirements Module
            • BC Microfinance Institutions Business and Market Conduct Module
              • BC-A Introduction
              • BC-B Scope of Application
              • BC-C Provision of Financial Services on a Non-discriminatory Basis
              • BC-1 Best Practices for Microfinance Institutions
              • BC-2 Customer Complaints Procedures
                • BC-2.1 General Requirements
                • BC-2.2 Documenting Customer Complaints Handling Procedures
                • BC-2.3 Principles for Effective Handling of Complaints
                • BC-2.4 Internal Complaints Handling Procedures
                • BC-2.5 Response to Complaints
                • BC-2.6 Records of Complaints
                • BC-2.7 Reporting of Complaints
                  • BC-2.7.1
                  • BC-2.7.2
                  • BC-2.7.3
                • BC-2.8 Monitoring and Enforcement
            • RM Microfinance Institutions Risk Management Module
          • Reporting Requirements
      • Type 7: Ancillary Service Providers
    • Part B
    • Quarterly Updates
    • Ad-hoc Communications
    • Archive
  • Central Bank of Bahrain Volume 6—Capital Markets
  • Central Bank of Bahrain Volume 7—Collective Investment Undertakings
  • Bahrain Bourse (BHB) Material
  • Central Bank of Bahrain and Financial Institutions Law 2006
  • Bahrain Anti Money Laundering Law 2001
  • Regulation Governing Collective Investment Schemes June 2003
  • Bahrain Stock Exchange Law 1987
  • Bahrain Financial Trust Law 2006
  • Bahrain Insurance Law 1987
  • Bahrain Monetary Agency Law 1973
  • Commercial Companies Law 2001
  • CBB Disclosure Standards
  • CBB Debt Securities Guidelines
  • Ministerial Order — Money Laundering
  • CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings
  • CBB Regulations and Resolutions
  • The Corporate Governance Code of the Kingdom of Bahrain
  • Archive
Entire section Custom print Link Text Only Rich Text Print

Location:

Breadcrumb

  1. Central Bank of Bahrain Volume 5—Specialised Licensees
  2. Specific Modules (By Type of Licensee)
  3. Type 6: Microfinance Institutions
  4. Part A
  5. Business Standards
  6. BC Microfinance Institutions Business and Market Conduct Module
  7. BC-2 Customer Complaints Procedures
  8. BC-2.7 Reporting of Complaints
  9. BC-2.7.2
  Versions

 
  • Jan 01 2014 - Mar 31 2020
  • Apr 01 2020
‹ BC-2.7.1 BC-2.7.3 ›

BC-2.7.2

The report referred to in Paragraph BC-2.7.1 must be sent electronically to complaint@cbb.gov.bh.

Amended: April 2020
Added: January 2014
‹ BC-2.7.1 BC-2.7.3 ›

CENTRAL BANK OF BAHRAIN

King Faisal Highway
Diplomatic Area
Block 317, Road 1702, Building 96
Manama
Kingdom of Bahrain

QUICK LINKS

  • Contact Us
  • General Enquiry
  • Complaints
  • Careers
  • Conditions of Use
  • Copyright
  • Disclaimer
  • Privacy Policy

FOLLOW US

CENTRAL BANK OF BAHRAIN © 2025