Custom print

BC-2.7.1

Past version: Effective from 01 Apr 2020 to 31 Dec 2021
To view other versions open the versions tab on the right

Licensees must submit to the CBB's Consumer Protection Unit, 20 days after the end of the quarter, a quarterly report summarising the following:

(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Amended: April 2020
Added: January 2014