Skip to main content
Central Bank of Bahrain
menu
  • Home
  • Currency Museum
  • Rulebook
  • Contact
العربية Consumer Protection 17547789
Search
Skip to Navigation
Central Bank of Bahrain
  • About
    • About CBB
    • Board of Directors
    • Management
    • Fact Sheet
  • Media
    • Publications & Data
    • Media Center
    • Media Gallery
    • Media Kit
    • Events
  • Regulation
    • Laws & Regulations
    • Consultations
    • Licensing & Registration
    • Licensing Directory
    • Collective Investment Undertaking
    • Insurance
    • FinTech & Innovation
    • Compliance
    • Capital Markets
    • Financial Stability
  • Operations
    • Banking
    • Currency Issue
    • Payment & Settlement
    • Facilities & Interest Rates
    • Exchange Rates
    • Monetary Policy
    • Reserve Management Policy
    • Government Securities
    • IBAN Info
    • Official Holidays
    • Currency Museum
  • Consumers
    • Consumer Information
    • Deposit & URIA Protection Scheme
    • Making a Complaint
  • E-Services
    • Online Forms
    • API

Main navigation

  • Home
  • Laws
  • CBB Rulebook
  • CBB Capital Markets Regulations
  • BHB Material
  • View Recent Changes
  • Help
  • Search

CBB Rulebook: Contents

  • Common Volume
  • Central Bank of Bahrain Volume 1—Conventional Banks
  • Central Bank of Bahrain Volume 2—Islamic Banks
  • Central Bank of Bahrain Volume 3—Insurance
  • Central Bank of Bahrain Volume 4—Investment Business
    • Part A
      • Introduction
      • High Level Standards
      • Business Standards
        • CA Capital Adequacy
        • BC Business Conduct
          • BC-A Introduction
          • BC-B Scope of Application
          • BC-C Provision of Financial Services on a Non-discriminatory Basis
          • BC-1 Base Requirements
          • BC-2 The Investment Business Code of Practice
          • BC-3 Customer Complaints Procedures
            • BC-3.1 General Requirements
            • BC-3.2 Documenting Customer Complaints Handling Procedures
            • BC-3.3 Principles for Effective Handling of Complaints
            • BC-3.4 Internal Complaint Handling Procedures
            • BC-3.5 Response to Complaints
            • BC-3.6 Records of Complaints
            • BC-3.7 Reporting of Complaints
              • BC-3.7.1
              • BC-3.7.2
              • BC-3.7.3
            • BC-3.8 Monitoring and Enforcement
        • CL Client Assets
        • RM Risk Management
        • FC Financial Crime
        • TC Training and Competency
        • GS Group Supervision
        • DA Digital Financial Advice
        • Category 4 Investment Firms
      • Reporting Requirements
      • Enforcement & Redress
      • Sector Guides
    • Part B
    • Quarterly Updates
    • Ad-hoc Communications
    • Archived Part A
  • Central Bank of Bahrain Volume 5—Specialised Licensees
  • Central Bank of Bahrain Volume 6—Capital Markets
  • Central Bank of Bahrain Volume 7—Collective Investment Undertakings
  • Bahrain Bourse (BHB) Material
  • Central Bank of Bahrain and Financial Institutions Law 2006
  • Bahrain Anti Money Laundering Law 2001
  • Regulation Governing Collective Investment Schemes June 2003
  • Bahrain Stock Exchange Law 1987
  • Bahrain Financial Trust Law 2006
  • Bahrain Insurance Law 1987
  • Bahrain Monetary Agency Law 1973
  • Commercial Companies Law 2001
  • CBB Disclosure Standards
  • CBB Debt Securities Guidelines
  • Ministerial Order — Money Laundering
  • CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings
  • CBB Regulations and Resolutions
  • The Corporate Governance Code of the Kingdom of Bahrain
  • Archive
Custom print Search

Location:

Breadcrumb

  1. Central Bank of Bahrain Volume 4—Investment Business
  2. Part A
  3. Business Standards
  4. BC Business Conduct
  5. BC-3 Customer Complaints Procedures
  6. BC-3.7 Reporting of Complaints
  7. BC-3.7.3
  Versions

 
  • Jul 01 2013 - Mar 31 2020
  • Apr 01 2020
‹ BC-3.7.2 BC-3.8 Monitoring and Enforcement ›

BC-3.7.3

Past version: Effective from 01 Jul 2013 to 31 Mar 2020
To view other versions open the versions tab on the right

Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Compliance Directorate.

Added: July 2013
‹ BC-3.7.2 BC-3.8 Monitoring and Enforcement ›

CENTRAL BANK OF BAHRAIN

King Faisal Highway
Diplomatic Area
Block 317, Road 1702, Building 96
Manama
Kingdom of Bahrain

QUICK LINKS

  • Contact Us
  • General Enquiry
  • Complaints
  • Careers
  • Conditions of Use
  • Copyright
  • Disclaimer
  • Privacy Policy

FOLLOW US

CENTRAL BANK OF BAHRAIN © 2025