BC-2.3.17
Past version: Effective from 01 Jul 2007 to 30 Sep 2011
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In oral communications with a
(i) State the genuine purpose of the call at the commencement of the conversation;
(ii) Ascertain whether or not the client wishes him to proceed with the conversation if the time of the conversation was not previously agreed by the client ;
(iii) Explain clearly the financial instruments or other services which he is authorised to arrange;
(iv) Recognise and respect the right of the client to terminate the call at any time; and
(v) If he requests another appointment and the client refuses, shall accept that refusal courteously and in such a manner as to cause no embarrassment to the client .
Amended: January 2007