BC-2.3.17
Past version: Effective from 18 Jul 2025 to 30 Jun 2007
To view other versions open the versions tab on the right
In oral communications with a
(i) state the genuine purpose of the call at the commencement of the conversation;
(ii) ascertain whether or not the client wishes him to proceed with the conversation if the time of the conversation was not previously agreed by the client ;
(iii) explain clearly the financial instruments or other services which he is authorised to arrange;
(iv) recognise and respect the right of the client to terminate the call at any time; and
(v) if he requests another appointment and the client refuses, shall accept that refusal courteously and in such a manner as to cause no embarrassment to the client .