ES-1.9.2
The Investment Business Code of Practice covers various matters, relevant to contact throughout a customer relationship. They are:
(a) overarching principles;
(b) client classification;
(c) marketing and promotion;
(d) accepting clients;
(e) suitability;
(f) disclosure of information;
(g) dealing and managing;
(h) reporting to clients;
(i) complaints;
(j) conflicts of interest;
(k) confidentiality; and
(l) an appendix, covering various specific matters to be addressed in promotional material, transaction confirmations and the like.