‹ C4-3.3.19 C4-3.4.1 › C4-3.4 Customer Complaints Procedures C4-3.4.1 C4-3.4.2 C4-3.4.3 Visibility and Accessibility C4-3.4.4 Responsiveness C4-3.4.5 C4-3.4.6 Objectivity C4-3.4.7 Records of Complaints C4-3.4.8 Reporting of Complaints C4-3.4.9 C4-3.4.10 ‹ C4-3.3.19 C4-3.4.1 ›