Past version: Effective from 01 Jan 2012 to 30 Jun 2015
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Islamic bank licensees are required to ensure that all financial services related documentation (such as loan documentation) provided to the customer includes a statement informing the customer of the availability of a simple and easy-to-use guide on customer complaints procedures in the event the customer is not satisfied with the services provided.

Amended: January 2012
Added: October 2011