‹ BC-10.2.3 BC-10.3.1 › BC-10.3 Principles for Effective Handling of Complaints BC-10.3.1 Visibility BC-10.3.2 Accessibility BC-10.3.3 BC-10.3.4 BC-10.3.5 BC-10.3.6 BC-10.3.7 BC-10.3.8 BC-10.3.9 Responsiveness BC-10.3.10 BC-10.3.11 BC-10.3.12 BC-10.3.13 BC-10.3.14 BC-10.3.15 Objectivity and Efficiency BC-10.3.16 BC-10.3.17 ‹ BC-10.2.3 BC-10.3.1 ›