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BC-10.2.3

Past version: Effective from 01 Oct 2011 to 31 Dec 2011
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Islamic bank licensees are required to ensure that all financial services related documentation (such as loan documentation) provided to the customer include a statement informing the customer of the availability of a simple and easy-to-use guide on customer complaints procedure in the event the customer is not satisfied with the services provided.

Added: October 2011