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BC-10.1.3

Past version: Effective from 01 Oct 2011 to 31 Dec 2011
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All Islamic bank licensees must appoint a customer complaints officer and publicise his/ her contact details at all departments and branches and on the bank's website. The customer complaints officer must be of a senior level at the conventional bank and must be independent of the parties to the complaint to minimize any potential conflict of interest.

Added: October 2011