‹ BC-10.1.3A BC-10.2 Documenting Customer Complaints Handling Procedures › BC-10.1.4 In the case of an overseas Islamic bank licensee, a local complaints officer must be present and must report all complaints to the head office complaints unit. Amended: January 2012 Added: October 2011 ‹ BC-10.1.3A BC-10.2 Documenting Customer Complaints Handling Procedures ›