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  • Reporting of Complaints

    • CRA-4.7.12

      Licensees must submit to the Consumer Protection Unit at the CBB, a quarterly report summarising the following:

      (a) The number of complaints received during the quarter;
      (b) The substance of the complaints;
      (c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
      (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
      Amended: April 2023
      Added: April 2019

    • CRA-4.7.13

      Where no complaints have been received by the licensee within the quarter, a 'nil' report must be submitted to the Consumer Protection Unit at the CBB.

      Amended: April 2023
      Added: April 2019