‹ DRA-1.1 Internal Dispute Resolution and Redress of Complaints Internal Dispute Resolution Requirements › DRA-1.1.1 All CMSPs must have appropriate internal dispute resolution procedures and systems for effective handling of complaints made by clients and investors (IDR procedures and systems). July 2010 ‹ DRA-1.1 Internal Dispute Resolution and Redress of Complaints Internal Dispute Resolution Requirements ›