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CBB Rulebook: Contents

  • Common Volume
  • Central Bank of Bahrain Volume 1—Conventional Banks
  • Central Bank of Bahrain Volume 2—Islamic Banks
  • Central Bank of Bahrain Volume 3—Insurance
    • Part A
      • Introduction
      • High Level Standards
      • Business Standards
        • CA Capital Adequacy
        • BC Business and Market Conduct
          • BC-A Introduction
          • BC-B Scope of Application
          • BC-C Provision of Financial Services on a Non-discriminatory Basis
          • BC-1 General Requirements
          • BC-2 The Insurance Code of Practice
          • BC-3 Takaful Firms
          • BC-4 Customer Complaints Procedures
            • BC-4.1 General Requirements
            • BC-4.2 Documenting Customer Complaints Handling Procedures
            • BC-4.3 Principles for Effective Handling of Complaints
            • BC-4.4 Internal Complaint Handling Procedures
            • BC-4.5 Response to Complaints
            • BC-4.6 Records of Complaints
            • BC-4.7 Reporting of Complaints
              • BC-4.7.1
              • BC-4.7.2
              • BC-4.7.3
            • BC-4.8 Monitoring and Enforcement
        • CL Client Money
        • RM Risk Management
        • FC Financial Crime
        • TC Training and Competency
        • IA Insurance Aggregators
      • Reporting Requirements
      • Enforcement & Redress
      • Sector Guides
    • Part B
    • Quarterly Updates
    • Ad-hoc Communications
    • Archived Part A
  • Central Bank of Bahrain Volume 4—Investment Business
  • Central Bank of Bahrain Volume 5—Specialised Licensees
  • Central Bank of Bahrain Volume 6—Capital Markets
  • Central Bank of Bahrain Volume 7—Collective Investment Undertakings
  • Bahrain Bourse (BHB) Material
  • Central Bank of Bahrain and Financial Institutions Law 2006
  • Bahrain Anti Money Laundering Law 2001
  • Regulation Governing Collective Investment Schemes June 2003
  • Bahrain Stock Exchange Law 1987
  • Bahrain Financial Trust Law 2006
  • Bahrain Insurance Law 1987
  • Bahrain Monetary Agency Law 1973
  • Commercial Companies Law 2001
  • CBB Disclosure Standards
  • CBB Debt Securities Guidelines
  • Ministerial Order — Money Laundering
  • CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings
  • CBB Regulations and Resolutions
  • The Corporate Governance Code of the Kingdom of Bahrain
  • Archive
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Breadcrumb

  1. Central Bank of Bahrain Volume 3—Insurance
  2. Part A
  3. Business Standards
  4. BC Business and Market Conduct
  5. BC-4 Customer Complaints Procedures
  6. BC-4.7 Reporting of Complaints
  7. BC-4.7.2
  Versions

 
  • Jul 01 2013 - Mar 31 2020
  • Apr 01 2020
‹ BC-4.7.1 BC-4.7.3 ›

BC-4.7.2

The report referred to in Paragraph BC-4.7.1 must be sent electronically to Complaint@cbb.gov.bh.

Amended: April 2020
Added: July 2013
‹ BC-4.7.1 BC-4.7.3 ›

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