‹ BC-4.2.3 BC-4.3.1 › BC-4.3 Principles for Effective Handling of Complaints BC-4.3.1 Visibility BC-4.3.2 Accessibility BC-4.3.3 BC-4.3.4 BC-4.3.5 BC-4.3.6 BC-4.3.7 BC-4.3.8 BC-4.3.9 BC-4.3.10 Responsiveness BC-4.3.11 BC-4.3.12 BC-4.3.13 BC-4.3.14 BC-4.3.15 BC-4.3.16 Objectivity and Efficiency BC-4.3.17 BC-4.3.18 ‹ BC-4.2.3 BC-4.3.1 ›