CRA-4.5.16

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Past version: Effective from 01 Apr 2019 to 31 Mar 2023
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The client agreement referred to in Rule CRA-4.5.15 must include:

(a) the name and address of the licensee, and if it is a branch of an overseas crypto-asset exchanger, the name and address of the ultimate holding company;

(b) the regulatory status of the licensee;

(c) when and how the client agreement is to come into force and how the agreement may be amended or terminated;

(d) details of fees, costs and other charges and the basis upon which the licensee will impose those fees, costs and other charges;

(e) sufficient details of the service that the licensee will provide, including where relevant, information about any product or other restrictions applying to the licensee in the provision of its services and how such restrictions impact on the service offered by the licensee; or if there are no such restrictions, a statement to that effect;

(f) details of any conflicts of interests;

(g) any soft dollar arrangements;

(h) key particulars of the licensee's complaints handling procedures or dispute resolution procedure; and

(i) the crypto-asset risk disclosure referred to in Rule CRA-4.5.8 and disclosure of general terms and conditions referred to in Rule CRA-4.5.9.

Added: April 2019