Entire section Custom print Link Text Only Rich Text Print
  Versions

 

DRA-1.1.10

A CMSP must maintain a record of all client complaints. The record of each complaint must include:

(a) The identity of the complainant;
(b) The substance of the complaint;
(c) The status of the complaint, including whether resolved or not, and whether redress was provided, and whether referred to arbitration; and
(d) All correspondence in relation to the complaint. Such records must be retained by the CMSP for a period of 10 years from the date of receipt of the complaint.
July 2010