GR-10 Customer Complaints Procedures
- GR-10.1 General Requirements
- GR-10.2 Documenting Customer Complaints Handling Procedures
- GR-10.3 Principles for Effective Handling of Complaints
- GR-10.4 Internal Complaint Handling Procedures
- GR-10.5 Response to Complaints
- GR-10.6 Records of Complaints
- GR-10.7 Reporting of Complaints
- GR-10.8 Monitoring and Enforcement