GR Ancillary Service Providers General Requirements Module
- GR-A Introduction
- GR-B Scope of Application
- GR-C Provision of Financial Services on a Non-discriminatory Basis
- GR-1 Confidentiality
- GR-2 Books and Records
- GR-3 Publication of Documents by the Licensee
- GR-4 General Requirements for TPAs
- GR-5 General Requirements for Credit Reference Bureaus
- GR-5A General Requirements for Financing-Based Crowdfunding Platform Operators
- GR-5B Security Measures for Payment Service Providers Owning or Operating Cash Dispensing Machines (CDMs) or Kiosks
- GR-6 Dividends
- GR-7 Controllers
- GR-8 Close Links
- GR-9 Cessation of Business
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GR-10 Customer Complaints Procedures
- GR-10.1 General Requirements
- GR-10.2 Documenting Customer Complaints Handling Procedures
- GR-10.3 Principles for Effective Handling of Complaints
- GR-10.4 Internal Complaint Handling Procedures
- GR-10.5 Response to Complaints
- GR-10.6 Records of Complaints
- GR-10.7 Reporting of Complaints
- GR-10.8 Monitoring and Enforcement
- GR-11 Outsourcing
- GR-12 Information Security
- GR-12 GR-13 Fees and Charges