BC-3 Customer Complaints Procedures
- BC-3.1 General Requirements
- BC-3.2 Documenting Customer Complaints Handling Procedures
- BC-3.3 Principles for Effective Handling of Complaints
- BC-3.4 Internal Complaint Handling Procedures
- BC-3.5 Response to Complaints
- BC-3.6 Records of Complaints
- BC-3.7 Reporting of Complaints
- BC-3.8 Monitoring and Enforcement