BC-2.9.1
Past version: Effective from 01 Jul 2007 to 30 Sep 2007
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Where licensees'
(a) Respond promptly when claims are first notified, and provide customers with an explanation about how the claim will be handled and any actions required of the customer ;
(b) Provide reasonable guidance to customers in pursuing their claim;
(c) Consider and handle claims fairly and promptly, and keep the customer informed of progress;
(d) Inform customers in writing, with an explanation, if the licensee is unable to deal with all or any part of the claim;
(e) Forward settlement of claims without undue delay, once settlement has been agreed.
Amended: January 2007