BC-2.9.1
In addition to the requirements under Paragraph BC-2.9.2, where licensees' insurance activities include the handling of claims, they must:
(a) Respond promptly when claims are first notified, and provide customers with an explanation about how the claim will be handled and any actions required of the customer ;
(b) Provide reasonable guidance to customers in pursuing their claim;
(c) Consider and handle claims fairly and promptly, and keep the customer informed of progress;
(d) Inform customers in writing, with an explanation, if the licensee is unable to deal with all or any part of the claim; and
(e) Forward settlement of claims without undue delay, once settlement has been agreed.
Amended: April 2016
Amended: October 2007
January 2007
Amended: October 2007
January 2007