BC Business and Market Conduct
- BC-A Introduction
- BC-B Scope of Application
- BC-C Provision of Financial Services on a Non-discriminatory Basis
- BC-1 General Requirements
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BC-2 The Insurance Code of Practice
- BC-2.1 Overarching Principles
- BC-2.2 Marketing and Promotion
- BC-2.3 Initial Customer Information about Service
- BC-2.4 Identification of Customer Requirements
- BC-2.5 Advice and Recommendations
- BC-2.6 Customer Information before Commitment to the Contract
- BC-2.7 Confirmation of Cover and Policy Documentation
- BC-2.8 Service after the Point of Sale
- BC-2.9 Claims
- BC-2.10 Renewal, Expiry and Cancellation
- BC-2.11 [This section was deleted in October 2011]
- BC-2.12 Information Conditions
- BC-2.13 Fair Treatment and Conflicts of Interest
- BC-2.14 Confidentiality and Security of Customer Assets
- BC-3 Takaful Firms
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BC-4 Customer Complaints Procedures
- BC-4.1 General Requirements
- BC-4.2 Documenting Customer Complaints Handling Procedures
- BC-4.3 Principles for Effective Handling of Complaints
- BC-4.4 Internal Complaint Handling Procedures
- BC-4.5 Response to Complaints
- BC-4.6 Records of Complaints
- BC-4.7 Reporting of Complaints
- BC-4.8 Monitoring and Enforcement