BC-10 Customer Complaints Procedures
- BC-10.1 General Requirements
- BC-10.2 Documenting Customer Complaints Handling Procedures
- BC-10.3 Principles for Effective Handling of Complaints
- BC-10.4 Internal Complaint Handling Procedures
- BC-10.5 Response to Complaints
- BC-10.6 Records of Complaints
- BC-10.7 Reporting of Complaints
- BC-10.8 Monitoring and Enforcement