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  • Response of Complaints

    • CRA-4.7.6

      Licensees must acknowledge in writing customer written complaints within 5 working days of receipt.

      Added: April 2019

    • CRA-4.7.7

      Licensees must respond to a client complaint promptly and within a period of 4 weeks of receiving the complaint or provide the complainant with an appropriate explanation as to why the licensee is not, at that time, in a position to respond and must indicate by when the licensee will respond.

      Amended: April 2023
      Added: April 2019