DRA-2.1.13

The SRO shall be entitled to request all relevant data and materials relevant to the dispute from the CMSP and the complainant, and the CMSP and complainant shall provide to the SRO all such information and materials as are relevant to the dispute. Specifically, the SRO shall write to the CMSP, advising it of the dispute referred to it by the complainant and request all relevant data and information.

DRA-2.1.14

The CMSP shall respond to the request referred to in paragraph DRA-2.1.13 and provide a report compiled by the CMSP upon conclusion of its investigation into the dispute first raised to it by the complainant in full, the grounds of its decision and any other relevant information and documents relevant to the dispute.

DRA-2.1.15

The SRO shall conduct any interviews, if deemed necessary, in the sole discretion of the SRO, either via the telephone or in person.

DRA-2.1.16

The SRO shall then consider whether to dismiss the dispute in accordance with paragraph DRA-2.1.18. If the dispute is not dismissed in accordance with paragraph DRA-2.1.18, the case shall be classified as an 'investigated dispute' and the SRO shall refer the investigated dispute to mediation.

DRA-2.1.17

While the SRO is conducting an investigation of a dispute, the SRO may nevertheless seek to promote a resolution of the dispute by agreement between the complainant and the CMSP.

At all times while the dispute is being investigated by the SRO, the CMSP and the complainant may seek an amicable resolution of the dispute.