Unresolved Client Complaints
DRA-1.1.11
(a) A client complaint will be deemed to be unresolved if the complainant is not satisfied with the resolution of the complaint proposed by theCMSP ; and(b) Where a complaint relates to a member of anSRO , the complainant may lodge an unresolved complaint, in writing, with theSRO giving full particulars of the matter concerned.July 2010