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  • Response of Complaints

    • SIO-5.7.6

      Stablecoin issuer must acknowledge in writing clients written complaints within 5 working days of receipt.

      Added: July 2025

    • SIO-5.7.7

      A stablecoin issuer must respond to a client complaint promptly and within a period of 4 weeks of receiving the complaint or provide the complainant with an appropriate explanation as to why the licensee is not, at that time, in a position to respond and must indicate by when the licensee will respond.

      Added: July 2025