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  • Reporting of Complaints

    • C4-3.4.9

      Category 4 investment firms must electronically submit to the CBB’s Consumer Protection Unit at complaint@cbb.gov.bh, a quarterly report summarising the following:

      (a) The number of complaints received;
      (b) The substance of the complaints;
      (c) The number of days it took the licensee to acknowledge and to respond to the complaints; and
      (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
      Added: January 2022

    • C4-3.4.10

      Where no complaints have been received by the licensee within the quarter, a ‘nil’ report should be submitted to the CBB’s Consumer Protection Unit.

      Added: January 2022