• BC BC Business and Market Conduct

    • BC-A BC-A Introduction

      • BC-A.1 BC-A.1 Purpose

        • BC-A.1.1

          This Module contains requirements that have to be met by Islamic bank licensees with regards to their dealings with its stakeholders. The Rules contained in this Module aim to ensure that Islamic bank licensees deal with their stakeholders in a fair and open manner, and address their stakeholders' information needs.

          Amended: July 2015
          October 07

        • BC-A.1.2

          The Rules build upon several of the Principles of Business (see Module PB (Principles of Business)). Principle 1 (Integrity) requires Islamic bank licensees to observe high standards of integrity and fair dealing, and to be honest and straightforward in their dealings with customers. Principle 3 (Due skill, care and diligence) requires Islamic bank licensees to act with due skill, care and diligence when acting on behalf of their customers. Principle 7 (Client Interests) requires Islamic bank licensees to pay due regard to the legitimate interests and information needs of their customers, and to communicate with them in a fair and transparent manner.

          October 07

        • BC-A.1.3

          This Module also provides support for certain aspects relating to business and market conduct in the Bahrain Commercial Companies Law of 2001 (as amended).

          October 07

        • Legal Basis

          • BC-A.1.4

            This Module contains the Central Bank of Bahrain's ('CBB') Directive (as amended from time to time) on business conduct by Islamic bank licensees, and is issued under the powers available to the CBB under Article 38 of the Central Bank of Bahrain of Bahrain and Financial Institutions Law 2006 (CBB Law). The directive in this Module is applicable to all Islamic bank licensees.

            Amended January 2011
            October 07

          • BC-A.1.5

            For an explanation of the CBB's rule-making powers and different regulatory instruments, see Section UG-1.1.

            October 07

      • BC-A.2 BC-A.2 Scope of Application and Key Requirements

        • BC-A.2.1

          This Module applies to all Islamic bank licensees unless indicated otherwise.

          Amended: July 2015
          October 07

        • BC-A.2.2

          Bahraini Islamic bank licensees must ensure that their branches and subsidiaries operating in foreign jurisdictions comply, at a minimum, with local conduct of business standards and regulatory requirements (where applicable).

          Amended: July 2015
          Amended: October 2011
          Amended: April 2008
          October 2007

        • BC-A.2.3

          For overseas Islamic bank licensees, these requirements only apply to the business and customers of the Bahrain branch.

          Added: July 2015

        • BC-A.2.4

          The CBB encourages Bahraini Islamic bank licensees to apply—with respect to their overseas branches and subsidiaries—conduct of business standards at least equivalent to those set out in this Module. Where this is not the case, the CBB will consider any potential risk to the Islamic bank licensee that may arise through adverse reputational or other consequences.

          Added: July 2015

        • BC-A.2.5

          This Module covers the following activities by Islamic bank licensees:

          (a) General Principles (Chapter BC-B);
          (b) Promotion of financial products and services (Chapter BC-1);
          (c) Code of Conduct for bank dealers and foreign exchange dealers (Chapter BC-2);
          (d) Client confidentiality (Chapter BC-3);
          (e) Customer account services and charges (Chapter BC-4);
          (f) Dishonoured cheques (Chapter BC-5);
          (g) ATMs and charges for their use (Chapter BC-6);
          (h) Mudaraba contracts (Chapter BC-7);
          (i) Margin trading system (Chapter BC-8);
          (j) Regulated banking services (Chapter BC-9);
          (k) Customer complaints procedures (Chapter BC-10); and
          (l) Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks (Chapter BC-11).
          Amended: April 2016
          Added: July 2015

      • BC-A.3 BC-A.3 Module History

        • BC-A.3.1

          This Module was first issued on 1st January 2005 by the BMA as part of the Islamic principles volume. Any material changes that have subsequently been made to this Module are annotated with the calendar quarter date in which the change was made: Chapter UG-3 provides further details on Rulebook maintenance and version control.

          October 07

        • BC-A.3.2

          When the CBB replaced the BMA in September 2006, the provisions of this Module remained in force. Volume 2 was updated in October 2007 to reflect the switch to the CBB; however, new calendar quarter dates were only issued where the update necessitated changes to actual requirements.

          October 07

        • BC-A.3.3

          The most recent changes to this Module are detailed in the table below:

          Summary of Changes

          Module Ref.Change DateDescription of Changes
          BC 4.601/10/05Streamlined requirements for new products
          BC 801/04/06Margin trading rules and guidance
          BC-A.110/2007New Rule BC-A.1.4 introduced, categorising this Module as a Directive.
          BC-904/2008New Investment Business related requirements for conduct of business.
          BC-4.804/2008New requirement to comply with Code of Best Practice on Consumer Credit and Charging.
          BC-8.207/2009Removal of numerical restrictions related to margin trading requirement.
          BC-9.5.1710/2010Clarified the wording of Rule by replacing the term "legal" with "licensing".
          BC01/2011Various minor amendments to ensure consistency in formatting of CBB Rulebook
          BC-A.1.401/2011Clarified legal basis.
          BC-1.1.1301/2011Corrected reference to Ministry of Industry and Commerce.
          BC-801/2011Changes made to reflect new definitions related to licensed exchange(s).
          BC-1.1.1104/2011Clarified retention period of records for promotional schemes.
          BC-3.1.1 and BC-4.204/2011Minor amendments to clarify Rules.
          BC-A.2.210/2011Added new Section to list of activities covered by this Module.
          BC-4.6.310/2011Deleted Paragraph. Reduced notification requirements on new or expanded products and facilities.
          BC-4.7.210/2011Updated name of Ministry of Justice and Islamic Affairs.
          BC-4.910/2011Added new Section on transaction advice.
          BC-9.11 and BC-1010/2011Replaced Section BC-9.11 dealing with complaints and added Chapter BC-10 Customer Complaints Procedures in line with results of consultation and made it applicable to all regulated banking services.
          BC-1001/2012Minor corrections to correct typos and clarify language.
          BC-10.3.901/2012Paragraph deleted as it repeats what is in Paragraph BC-10.3.7.
          BC-6.1.604/2012Cross reference added.
          BC-6.1.10 and BC-6.1.1104/2012Rule clarified and split into one Rule and one Guidance Paragraphs.
          BC-9.2.104/2012Corrected cross reference.
          BC-1.207/2012Added Section on advertisements for retail banking products and services.
          BC-4.2.307/2012Paragraph deleted as cross-reference is not applicable.
          BC-9.5.12A07/2012Added guidance to clarify promotion material from banks.
          BC-10.1.3A07/2012Added guidance on the appointment of the customer complaints officer.
          BC-1.1.210/2012Added cross reference to advertising requirements under Section BC-1.2.
          BC-4.210/2012Section amended to reflect outcome of consultation on disclosure of interest/profit rate fees and charges by retail banks.
          BC-4.710/2012Amended to make Rules clearer.
          BC-6.1.210/2012Clarified process for applications for the installation of off-site ATMs.
          BC-4.301/2013This Section was deleted and requirements are now covered under Section FC-1.6.
          BC-1.2.204/2013Corrected cross reference.
          BC-4.2.204/2013Clarified Rule on instances when customers must be kept informed of charges.
          BC-9.9.14 and BC-9.9.16(e)(v)04/2013Clarified Rules on allocations.
          BC-10.707/2013Additional details provided on reporting of complaints.
          BC-5.310/2013Updated penalty charges on dishonoured cheques.
          BC-6.301/2014Added new Section on local ATM network charges.
          BC-4.204/2014Changes made to align language with Islamic terminology.
          BC-4.1104/2014Added new Section on donations to NGO accounts.
          BC07/2015Module amended to reflect IFSB-9 'Guiding principles on conduct of business for institutions offering Islamic financial services'.
          BC-B.2.1 and BC-9.9.2210/2015Corrected cross reference.
          BC-B.5.1010/2015Deleted incorrect cross reference.
          BC-B.5.12A10/2015Added guidance on when a 'cooling off period' may be waived.
          BC-4.1210/2015Added new Section on credit check reports.
          BC-9.12.1510/2015Minor correction.
          BC-9.13.910/2015Deleted reference to securities lending.
          BC-A.2.5, and BC-1104/2016Added new Section on Measures and Procedures for Services Provided to Disabled Customers.
          BC-6.304/2016Amendment to local ATM charges.
          BC-6.1.607/2016Deleted reference to Ministry of Interior.
          BC-4.610/2016Updated Section on "Notification to the CBB on Introduction of New or Changes to Customer Products and Facilities"
          BC-4.9.110/2016Amendment to Transaction Advice
          BC-8.2.510/2016Rectified term 'Credit Reference Bureau'
          BC-5A01/2017Added new Section on Return Policy — Post-Dated Cheques
          BC-11.1, BC-11.2 and BC-11.304/2017Amended Sections to clarify applicability of Rules.
          BC-5.3.107/2017Amended Paragraph to include penalty charges on returned cheques for the reason of Insufficient Funds.
          BC-4.104/2018Deleted Section on "Minimum Balance and Charges on Savings Accounts".
          BC-4.1304/2018Added new Section on "Fees and Charges for Services Provided to Individuals".
          BC-5.3.204/2018Deleted Paragraph on "Dishonoured Cheques'.
          BC-6.204/2018Deleted Section on "GCC ATM Network Charges".
          BC-6.304/2018Deleted Section on "Local ATM Network Charges".
          BC-4.2.28A07/2018Added new Paragraph on existing "Early Repayment" requirements.
          BC-4.1410/2018Added a new Section on Fees and Charges for Services Provided to Companies under Formation.
          BC-1210/2018Added a new Chapter on Financial Advice Programme.
          BC-4.2.2201/2019Amended Paragraph on disclosure of charges by retail banks.
          BC-4.2.2401/2019Amended Paragraph on disclosure to individual customers.
          BC-4.2.25A01/2019Added a new Paragraph on rounding off in transactions.
          BC-4.13.201/2019Added a new Paragraph on waived fees and charges.
          BC-4.1507/2019Added a new Section on Profit/Fees on Credit Card Transactions.
          BC-4.1610/2019Added a new Section Profit on Credit Facilities.
          BC-6.110/2019Deleted Section.
          BC-11.2.201/2020Amended Paragraph.
          BC-4.1704/2020 Added a new Section on Blocking Customer Accounts. 
          BC-10.3.15 04/2020Amended Paragraph adding reference to CBB consumer protection. 
          BC-10.5.604/2020Amended Paragraph adding reference to CBB consumer protection. 
          BC-10.7.1 -
          BC-10.7.3 
          04/2020Amended Paragraph adding reference to CBB consumer protection. 
          BC-C10/2020Added a new chapter on Provision of Financial Services on a Non-discriminatory Basis.
          BC-4.1810/2020Added a new Section on Fund Transfers by Customers of Payment Service Providers (PSP).
          Table of Content04.2021Amended Appendix BC-7 title in ToC.
          BC-4.1904/2021Added a new Section on ‘Merchant Fees on Payments to Zakat and Charity Fund’.
          BC-1.2.107/2021Deleted Paragraph.
          BC-1.2.207/2021Deleted Paragraph.
          BC-4.2.607/2021Amended Paragraph.
          BC-1.101/2022Added new enhanced Section on Promotions.
          BC-1.201/2022Added new enhanced Section on Advertisements.
          BC-4.2001/2022Added a new Section on Dormant Accounts and Unclaimed Balances.
          BC-12.1.301/2022Deleted Paragraph.
          BC-2.8.204/2022Deleted Subparagraph (b).
          BC-4.20.707/2022Amended Paragraph on dormant accounts activity.
          BC-12.1.107/2022Amended Paragraph on Financial Advice Program (FAP).
          BC-4.2101/2024Added a new Section on Insurance cover on financing.

        • Effective Date and Evolution of the Module

          • BC-A.3.4

            Prior to the Rulebook, the CBB had issued various circulars covering different aspects of Business and Market Conduct. These circulars have now been consolidated into this Module. The contents of this Module are effective from the date depicted in the original circulars listed below or from the dates indicated in Paragraph BC-A-3.3 above:

            Circular Ref. Date of Issue Module Ref. Circular Subject
            EDBC/73/96 1 May 1996 BC-1.1 Explanatory note on the promotion of Banking and Financial Products.
            BS.C7/91/442 10 Sep 1991 BC-1.1 Promotion of Banking Services
            85/25 2 May 1985 BC-2 Code of Conduct for Foreign Exchange Dealers and Brokers
            83/5 10 Apr 1983 BC-3 Disclosure of Information about Individual Accounts
            BS.C7/90/34 31 Jan 1990 BC-4.2 Dinar Certificates of Deposits
            EDBO/51/02 2 Apr 2002 BC-4.2 Charges to Customers
            BC/5/00 8 Mar 2000 BC-4.3 Accounts held for Clubs and Societies
            BSD(111)/94/157 24 Sep 1994 BC-4.4 Fees on Current Accounts
            BC/2/01 3 Mar 2001 BC-4.5 Brokerage Fees in Bahrain
            ODG/145/92 18 Aug 1992 BC-4.6 New products in the Retail Banking Field
            EDBO/46/03 8 Apr 2003 BC-4.7 Inheritance – Financial Procedures
            EDBO/27/96 25 Sep 1996 BC-5.1 Regulation for 'Dishonoured Cheques'
            OG/399/94 28 Nov 1994 BC-5.2 Returned Cheques
            EDBO/49/01 6 May 2001 BC-5.3 Penalty Charges on Returned Cheques
            BC/8/98 24 May 1998 BC-6.1 Off-site ATMs
            EDBO/45/02 13 Mar 2002 BC-6.2 GCC ATM Network Charges
            EDBC/105/96 26 June 1996 BC-7 Mudaraba Contracts – Minimum Terms and Conditions
            BS/11/2004 10 August 2004 BC-4 Bank Charges on Savings Accounts
            EDBS/KH/C/73/2018 22 Nov 2018 BC-4.2.25A Rounding off in Transactions.
            Amended: January 2019
            Amended: October 2010
            October 07

    • BC-B BC-B General Principles

      • BC-B.1 BC-B.1 Principle 1: Truthfulness, Honesty and Fairness

        • BC-B.1.1

          Islamic bank licensees are required to develop a Code of Business Conduct that contractually obliges the bank's employees and representatives to carry out their duties and responsibilities in a fair and honest manner. Banks must also refer to Module HC 'High- level Controls' for requirements on code of business conduct.

          Added: July 2015

        • BC-B.1.2

          An Islamic bank licensee must aspire to the highest standards of truthfulness, honesty and fairness in all its statements and dealings, and must treat its customers fairly.

          Added: July 2015

        • BC-B.1.3

          The fundamental requirement with regard to truthfulness, honesty and fairness is that an Islamic bank licensee must not, either deliberately or through negligence, issue information that is potentially misleading to stakeholders or the market, nor must it manipulate prices by using any of the means whereby this may be done. Such means include, but not limited to, making a false market, issuing misleading price-sensitive information and price-fixing in conjunction with other market players. Where applicable, banks must also refer to Volume 6 (Capital Markets)—Prohibition of Market Abuse and Manipulation Module 'MAM'.

          Added: July 2015

        • BC-B.1.4

          An Islamic bank licensee must not, either deliberately or through negligence, issue information that is misleading to stakeholders or the market regarding the Shari'a compliance of its products or services, or of Sukuk issuances with which it is involved.

          Added: July 2015

        • BC-B.1.5

          An Islamic bank licensee must not mislead clients or the market through the withholding of material information.

          Added: July 2015

        • BC-B.1.6

          An Islamic bank licensee must have appropriate procedures whereby whistle-blowers are treated honestly and fairly, with no cover-ups or victimisation. See Section BC-B.1.7. With regard to fairness, an Islamic bank licensee must follow best practice in establishing procedures for handling complaints from clients. See Chapter BC-10.

          Added: July 2015

        • BC-B.1.7

          An Islamic bank licensee should establish a procedure that can be made clear to the public whereby their employees and representatives are contractually obliged to carry out their duties and responsibilities in accordance with a code of business conduct that requires fairness and honesty. To embody this self-binding commitment, an Islamic bank licensee should publish a client's charter that sets out the relevant parts of its code of business conduct as a written promise to guarantee the delivery of honest and fair service to its clients as demanded by Shari'a. An Islamic bank licensee should refer to Paragraphs BC-B.1.8 and BC-B.1.9. This charter will include such matters as procedures for dealing fairly, honestly and efficiently with complaints from customers or investors, and with whistle-blowers and any problems to which they draw attention. Refer to Paragraph HC-3.3.3.

          Added: July 2015

        • BC-B.1.8

          A client's charter is a written commitment made by an Islamic bank licensee in terms of the deliverance of its outputs or services to its customers inclusive of stakeholders. It is an assurance by the Islamic bank licensee that outputs or services rendered will comply with the standards declared as quality standards. Generally, quality standards of outputs or services are standards that will fulfil clients' needs and tastes.

          Added: July 2015

        • BC-B.1.9

          The assurances contained in the charter will ensure the generation of more disciplined, prepared and responsible Islamic bank licensee. Various benefits will be obtained from the establishment of the client's charter.

          Benefits to the Public:

          (a) Enables the public to know specifically the quality of service to expect from the Islamic bank licensee;
          (b) Enables the public to evaluate the performance of the services rendered;
          (c) Reduces uncertainties over the delivery of services;
          (d) Facilitates comparisons between Islamic bank licensee that offer similar services; and
          (e) Allows the public to be more aware of the conduct commitment of each Islamic bank licensee.

          Benefits to the Islamic bank licensee:

          (a) Acts as a performance indicator, which will enable the Islamic bank licensee to evaluate its conduct practices; and
          (b) Upgrades the discipline, responsibility and accountability of the Islamic bank licensee, which in turn will contribute to a more transparent Islamic finance industry.
          Added: July 2015

        • BC-B.1.10

          The Islamic bank licensee must establish a policy with regard to 'whistle-blowing' so as to encourage all employees to report promptly to an appropriate level of management any breach or suspected breach of business conduct principles. The policy must, among other things, clarify:

          (a) The procedures according to which an employee can report any instance of conduct that he or she considers to be in breach of such principles;
          (b) Actions to be carried out by management upon receipt of the report; and
          (c) The obligations of the Islamic bank licensee to take measures to prevent future breaches.
          Added: July 2015

        • BC-B.1.11

          Islamic bank licensees must apply the requirements of Module PD pertaining to enhancing corporate governance and financial transparency in order to protect customers and facilitate market discipline through better practice in public disclosure.

          Added: July 2015

      • BC-B.2 BC-B.2 Principle 2: Due Care and Diligence

        • BC-B.2.1

          An Islamic bank licensee must exercise due care and diligence and in the best interests of their stakeholders in all its operations, including the way it structures and offers its products and provides financing, with particular regard to Shari a compliance, and to the thoroughness of research and risk management. See Paragraphs BC-9.12.8 to BC-9.12.13.

          Amended: October 2015
          Added: July 2015

        • BC-B.2.2

          Paragraph BC-B.2.1 includes any duty of best execution. In Islamic finance, there are typically two major categories of investors—that is, the shareholders and the investment account holders (IAH). Islamic bank licensees are required to exercise due care and diligence in safeguarding the interests of such investors. Refer to Principle 6 (BC-B.6).

          Added: July 2015

        • BC-B.2.3

          An Islamic bank licensee must have in place appropriate safeguards against occurrences of behaviour that constitutes a lack of due care and diligence amounting to culpable negligence. These safeguards include appropriate staff training. Refer to Principle 3 (BC-B.3).

          Added: July 2015

        • BC-B.2.4

          An Islamic bank licensee offering Shari'a-compliant financing must exercise due diligence in making such financing available to customers, in the interests of both its fund providers and its customers. It is not acceptable business conduct for an Islamic bank licensee to be lax in applying criteria of creditworthiness, or relying only on collateral to mitigate credit losses, especially in cases where the Islamic bank licensee exercising its rights over the collateral would inflict hardship on the debtor.

          Added: July 2015

        • BC-B.2.5

          An Islamic bank licensee should endeavour to take all reasonable steps to assist the debtor.

          Added: July 2015

        • BC-B.2.5.A

          An example of assisting debtors is by restructuring the financing, prior to exercising the Islamic bank licensee's rights over the collateral.

          Added: July 2015

        • BC-B.2.6

          An Islamic bank licensee must balance the interests of its various stakeholders, which may include IAH as well as debtors.

          Added: July 2015

        • BC-B.2.7

          An Islamic bank licensee must exercise due diligence in the placement of IAH s money to fund financing facilities or investments, and in any other activities where a proper evaluation of risks, with the collection and analysis of the information necessary for this purpose, is called for.

          Added: July 2015

      • BC-B.3 BC-B.3 Principle 3: Capabilities

        • BC-B.3.1

          An Islamic bank licensee must ensure that it has in place the necessary systems and procedures, and that its employees have the necessary knowledge and skills, to comply with this Module and other CBB requirements in Volume 2 Rulebook.

          Added: July 2015

        • BC-B.3.2

          This principle requires that the board of directors, senior management, staff and representatives (such as agents) of an Islamic bank licensee must be capable of discharging their duties competently. The required capabilities must include having an understanding of the rules and principles of Shari'a that is appropriate to their responsibilities, including Shari'a-compliant characteristics of the financial products and services offered by the Islamic bank licensee.

          Added: July 2015

        • BC-B.3.3

          Capabilities may relate to designing products, to selling and distributing the products, or to the competencies necessary for successfully carrying out the business activities of the Islamic bank licensee, such as risk management, including asset-liability and liquidity management and the placement and management of funds. Lack of the necessary capabilities may result in flawed products, defective contracts and other paperwork, bad credit decisions, poor and costly underwriting decisions, and products that do not meet legal or regulatory requirements. These shortcomings can in turn result in operating losses or underwriting deficits, and products being mis-sold.

          Added: July 2015

        • BC-B.3.4

          An Islamic bank licensee must ensure that the persons entrusted to deal on behalf of the Islamic bank licensee are equipped with an appropriate level of knowledge of the Shari'a-compliant characteristics of the financial products and services offered by the Islamic bank licensee. Having staff with the necessary capabilities is key to avoiding excessive levels of operational risk in banking.

          Added: July 2015

        • BC-B.3.5

          Staff training and development are most important in fostering the required capabilities and must include an emphasis on the Code of Business Conduct that the Islamic bank licensee has developed, which should be consistent with these General Principles. Continuous training and development of awareness of employees at all levels are required in order to arrive at a clear framework of guidance that indicates what is acceptable conduct, as well as the sanctions to be applied to violators of the code.

          Added: July 2015

      • BC-B.4 BC-B.4 Principle 4: Information about Clients

        • BC-B.4.1

          An Islamic bank licensee must take steps to ensure that it understands the nature and circumstances of its clients, so that it offers those products most suitable for their needs, as well as offering financing only for Shari'a-compliant projects. See Section BC-9.7.

          Added: July 2015

        • BC-B.4.2

          An Islamic bank licensee must ensure that its customers' businesses and the purpose of any financing provided are consistent with the Shari'a.

          Added: July 2015

        • BC-B.4.3

          An Islamic bank licensee must gauge the needs of their clients to ensure that the products or services rendered will reasonably meet those needs, and must ensure that any advice to customers is aimed at the customers' interests and based on adequate standards of research and analysis.

          Added: July 2015

        • BC-B.4.4

          Among the methods that are commonly used to gauge clients' needs are questionnaires and interviews with the clients, a written record being required. Questionnaires must be either completed or signed by the client, and where appropriate a summary of any interview must be signed by the client.

          Added: July 2015

        • BC-B.4.5

          It is the responsibility of the Islamic bank licensee to provide its customers full and timely disclosure of material facts relevant to the proposed transaction, their rights and obligations before signing any documents, to avoid any conflicts in the future.

          Added: July 2015

        • BC-B.4.6

          For example, if a client considering a savings or investment product, or a home purchase product, chooses not to provide all the information requested, the client must be cautioned that the Islamic bank licensee may not be able to give suitable advice without complete information and the client might risk making payments or entering into financial commitments which may not be appropriate to his or her needs or ability to pay. In this context, the principle of due diligence also applies to any such information seeking.

          Added: July 2015

      • BC-B.5 BC-B.5 Principle 5: Information to Clients

        • BC-B.5.1

          An Islamic bank licensee must provide clear and truthful information both in any public document issued and to its actual and prospective clients, both during the sales process and in subsequent communications and reports. See Sections BC-9.5, BC-9.6, BC-9.8 and BC-9.10.

          Added: July 2015

        • BC-B.5.2

          An Islamic bank licensee must ensure that every advertisement is designed to disclose all relevant information to the subject matter.

          Added: July 2015

        • BC-B.5.3

          This principle is concerned with transparency in dealings with clients and prospective clients. In conjunction with Principle 1 (BC-B.1 Truthfulness, Honesty and Fairness), an Islamic bank licensee is required to provide appropriate and clear information to all clients and prospective clients regarding its products and services and the rights, obligations and risks involved to make informed decisions. This requirement also applies to information to clients and prospective clients concerning the Shari'a compliance of products and services.

          Added: July 2015

        • BC-B.5.4

          An Islamic bank licensee must maintain fair treatment of customers through the lifetime of the customer relationships, and ensure that customers are kept informed of important events.

          Added: July 2015

        • BC-B.5.5

          An example of achieving fairness through transparent business dealing from the Shari'a perspective is in the requirement that for a Murabaha contract to be valid, the seller has to disclose the original cost (including any discounts received) and the profit margin/mark-up.

          Added: July 2015

        • BC-B.5.6

          The use of 'small print' to make potentially important information less visible is not compatible with good business conduct, and must be avoided. Likewise, there should be no 'hidden costs' in financing products, such as commissions or agency fees that are not disclosed to the client.

          Added: July 2015

        • BC-B.5.7

          All commission and similar arrangements must be fully disclosed to the subject clients. In selecting a product for recommendation to a client, the overriding criterion must be the benefits to the client and not the attractiveness of the commission to the Islamic bank licensee or its representative. Refer to (BC-4.2) and (BC-9.8).

          Added: July 2015

        • BC-B.5.8

          When introducing new, enhanced, supplementary or replacement services and/or products with cost or potential liability in the future, Islamic bank licensees must provide customers with full particulars of the change at least thirty calendar days prior to the date the change takes effect, and must obtain prior-written consent from each customer. Such notice is to enable the customer to decide whether to accept the new terms or terminate the agreement.

          Added: July 2015

        • BC-B.5.9

          The use by an Islamic bank licensee or its representatives of 'negative or hard selling' techniques intended to push a client into an agreement without having properly evaluated the benefits and costs is not consistent with good business conduct.

          Added: July 2015

        • BC-B.5.10

          Negative selling occurs when a bank provides unordered services/products to a customer and then bills the customer. Often, the supply is accompanied by a form of notice instructing the customer that if the offer is not rejected within a certain time, the bank will send an invoice or debit an existing account or line of credit.

          Amended: October 2015
          Added: July 2015

        • BC-B.5.11

          'Hard selling' has been defined as applying psychological pressure (by appealing to someone's fears, greed or vanity) to persuade the prospect to make a quick purchase decision.

          Added: July 2015

        • BC-B.5.12

          Given the complexity of many financial products, Islamic bank licensees should give their customers a 'cooling off period' so as to have ample time to evaluate the benefits and costs of a product before finally committing themselves. This guidance applies to long term commitments, such as investments and mortgage financing, provided that it is not sensitive to daily fluctuations.

          Added: July 2015

        • BC-B.5.12A

          The only instance where a 'cooling off period' may be waived is when the Islamic bank licensee has received written confirmation from the customer that he/she wishes to waive his/her right to the 'cooling off period'.

          Added: October 2015

        • BC-B.5.13

          The principle of the 'cooling off period' is that the customer enters into a non-binding commitment to enter into a contract which becomes binding (i.e. the contract is concluded) only after a specified period has elapsed and provided the customer has not indicated otherwise.

          Added: July 2015

      • BC-B.6 BC-B.6 Principle 6: Conflicts of Interest and of Duty

        • BC-B.6.1

          An Islamic bank licensee must recognise the conflicts of interest between itself and its clients that arise from the type of products it offers, and either avoid them, or disclose and manage them, bearing in mind its fiduciary duties to investment account holders (IAH) as well as shareholders. See Section BC-9.12.

          Added: July 2015

        • BC-B.6.2

          In addressing the issue of conflicts of interest, this principle stresses the importance of Islamic bank licensees doing their best to avoid conflicts of interest, and when they cannot be avoided, the need to ensure that stakeholders are fairly treated. This principle recognises that conflicts of interest should be managed, and that proper management to ensure fair treatment of stakeholders may require disclosure of certain facts or information, internal rules of confidentiality, or other appropriate methods or combinations of methods. Conflicts of interest may arise in fund management which requires proper management so as to achieve honesty and fairness in accordance with Principle 1 (BC-B.1).

          Added: July 2015

        • BC-B.6.3

          In Islamic bank licensees, conflicts of duty may occur since their management is required to act in the best interests of two categories of stakeholders who may have differing interests, such as shareholders and IAH. Hence, conflicts of interest between two categories of stakeholders are translated into conflicts of duty for the board of directors and management of the Islamic bank licensee. In this connection, the fiduciary duties of an Islamic bank licensee to stakeholders, including IAH, are crucial.

          Added: July 2015

        • BC-B.6.4

          Good business practice is linked to good governance, particularly with regard to the proper management of conflicts of interest and of duty. The existence of such conflicts must not be hidden, but Islamic bank licensees must be transparent about them while making clear what mechanisms are in place to manage them properly.

          Added: July 2015

        • BC-B.6.5

          Islamic bank licensees must ensure that their systems of remuneration and compensation do not provide perverse incentives to their management, staff, agents or other representatives that could lead to conflicts of interest.

          Added: July 2015

      • BC-B.7 BC-B.7 Principle 7: Shari'a Compliance

        • BC-B.7.1

          An Islamic bank licensee must be able to demonstrate that its operations are governed by an effective system of Shari'a governance and that it conducts its business in a socially responsible manner.

          Added: July 2015

        • BC-B.7.2

          An Islamic bank licensee must comply with all applicable legal and regulatory requirements and Shari'a requirements.

          Added: July 2015

        • BC-B.7.3

          An Islamic bank licensee must employ a highly competent head of Shari'a review (Refer to Principle 3, BC-B.3: Capabilities) having a sufficient level of authority to make compliance with all applicable legal, regulatory and Shari'a requirements a key management policy that is applied effectively in practice. Banks must also refer to Module LR (Licensing Requirements), LR-1A for requirements on the appointment of head of Shari'a review and Appendix TC-1 in Module TC (Training and Competency).

          Added: July 2015

    • BC-C BC-C Provision of Financial Services on a Non-discriminatory Basis

      • BC-C.1 BC-C.1 Provision of Financial Services on a Non-discriminatory Basis

        • BC-C.1.1

          Islamic bank licensees must ensure that all regulated financial services are provided without any discrimination based on gender, nationality, origin, language, faith, religion, physical ability or social standing.

          Added: October 2020

    • BC-1 BC-1 Promotion of Financial Products and Services

      • BC-1.1 BC-1.1 Promotions

        • Introduction

          • BC-1.1.1

            The purpose of the content of this Section is to set out requirements pertaining to the promotion of financial services and products offered in/from Bahrain by Islamic retail bank licensees. For the purposes of this Section, promotions mean all types of promotional campaigns, competitions, merchant discount schemes/loyalty programmes or other schemes of similar nature offered to customers or prospective customers by means of incentives etc.

            Amended: January 2022
            Added: October 07

          • BC-1.1.2

            Islamic retail bank licensees must ensure that all the following requirements are met with regards to promotion of products or services:

            (a) They do not involve a breach of Bahrain law or any other relevant applicable law or regulation or Shari’a Principles;
            (b) All documentation concerning promotions is in a language necessary for customers to fully understand and appreciate the products or services;
            (c) Customers to whom promotions are directed must enjoy equal opportunity in terms of access to, and treatment within such schemes;
            (d) The communication concerning promotions must be clear, concise, truthful, unambiguous and complete to enable customers to make a fully informed decision; and
            (e) Where the promotion involves communication of earnings potential or benefits associated with the products or services promoted, all costs, charges or levies and risks are also disclosed.

             

            Amended: January 2022
            Amended October 2012
            Amended January 2011
            Added: October 2007

          • BC-1.1.3

            Licensees using character-limited media (e.g. social media platforms such as Instagram, Facebook etc.) as a means of promoting complex features of financial products or services should provide a reference or link to more comprehensive information available elsewhere.

             

            Amended: January 2022
            Amended January 2011
            Added: October 2007

          • BC-1.1.4

            Islamic retail bank licensees must ensure that the following requirements are met with regards to raffles/lotteries:

            (a) Adequate systems and documented procedures are in place that describe the checks and balances to ensure fair play, impartiality and the inclusion of eligible participants as well as for informing participants of the results of a raffle/lottery without delay;
            (b) They are subject to the rules and requirements (including prior authorisation/approval) laid down by the Ministry of Industry, Commerce and Tourism;
            (c) The raffle draw date of the announced prize/incentive/campaign is disclosed in advance to the public and that other subsequent announced prize/incentive/campaign follow the same approach. Raffle dates must not be postponed unless a valid reason is stated/indicated;
            (d) The winner(s) report includes the winner's name, CPR number, mobile number and the number of chances (e.g. tickets/ certificates) in the draw;
            (e) Each draw of the raffle/lottery held as part of the bank’s promotional scheme is independently verified and monitored/witnessed by the bank’s internal auditor and, additionally, draws involving prizes of BD 10,000 or above in aggregate must be independently verified and monitored/witnessed by the bank’s external auditors;
            (f) An annual check and a comprehensive audit on the “raffle draw” system is conducted by the external IT auditor. In addition, a detailed report in this regard from such auditor must be submitted to the CBB within 3 months from year-end and a copy is sent to the consumer protection department in the Ministry of Industry, Commerce and Tourism; and
            (g) The internal auditor periodically reviews, at least annually, all promotions, raffles/lotteries in addition to the systems, procedures, processes and related operational risks.

             

            Amended: January 2022
            Amended: April 08
            Added: October 07

        • General Requirements

          • BC-1.1.5

            The requirements of Paragraph BC-1.1.4 do not apply to promotions or giveaways generally offered and selected through draws to customers on an ad hoc basis (at no cost to the customer, implicit or otherwise). In such cases, there is no direct link between the acquisition of the products or services by the customers and the periodic raffle draw/lotteries.

             

            Amended: January 2022
            Amended: July 2015
            Amended April 2011
            Added April 2008

          • BC-1.1.6

            While there is to be no formal restriction on the types of incentive which may be used by institutions, care should be taken to ensure that promotional schemes do not negatively affect the integrity, reputation, good image and standing of Bahrain and/or its financial sector, and do not detrimentally affect Bahrain's economy.

            Amended: April 08
            October 07

          • BC-1.1.7

            Bearing in mind the reputation of, and the requirement to develop, the financial sector in Bahrain, as well as the need to act at all times in the best interests of the customer, retail Islamic bank licensees need to take adequate care to ensure that promotional schemes do not unreasonably divert the attention of the public from other important considerations in choosing an institution or a banking/financial product.

            Amended: April 08
            October 07

          • BC-1.1.8

            All documentation concerning promotional schemes should be in Arabic and English and, if relevant, any other language necessary for customers to fully understand and appreciate their terms and conditions. Such terms and conditions, including any related advertising, need to be clear, concise, truthful, unambiguous and complete so as to enable customers to make a fully informed decision.

            Amended: April 08
            October 07

          • BC-1.1.9

            Customers to whom promotional schemes are directed should enjoy equal opportunity in terms of access to, and treatment within, such schemes.

            Amended: April 08
            October 07

          • BC-1.1.10

            No costs (including funding costs), charges or levies associated with promotional schemes should be concealed from prospective customers.

            Amended: April 08
            October 07

          • BC-1.1.11

            All materials related to promotional schemes, particularly where raffles/lotteries etc. are concerned, must be maintained for a minimum period of 5 years (see Paragraph OM-7.3.4).

            Amended April 2011
            Amended April 2008
            October 2007

          • BC-1.1.12

            Any raffles/lotteries etc. held as part of promotional schemes should be independently monitored (e.g. by the institution's external auditor) and adequate systems put in place to ensure fair play and impartiality.

            Amended: April 08
            October 07

          • BC-1.1.13

            An appropriate system must also exist for informing participants of the results of a raffle without delay. Institutions must note that raffles may be subject to rules and requirements (including prior authorisation/approval) laid down by the Ministry of Industry and Commerce.

            Amended: July 2015
            Amended April 2011
            Amended January 2011
            Amended April 2008
            October 2007

          • BC-1.1.14

            Retail Islamic bank licensees may use small 'gifts' as an inducement to members of the public to use banks' services, provided such gifts are offered on a general basis and have a low monetary value.

            Amended: April 08
            October 07

          • BC-1.1.15

            Due note should be taken of the overriding provisions of Bahrain (and any other relevant) law in relation to institutions' duties to customers to the extent (if any) that promotional schemes might impact on such duties.

            Amended: January 2011
            Amended: April 2008
            October 2007

      • BC-1.2 BC-1.2 Advertisements

        • BC-1.2.1

          Islamic retail bank licensees must allow a means for customers to opt-out from receiving promotional or advertisement material through email, SMS, WhatsApp or other communication means should such customers want to opt-out. The opt-out can be in writing or electronically.

          Amended: January 2022
          Deleted: July 2021
          Added: July 2012

        • BC-1.2.2

          The CBB may, at its discretion, require the licensee to withdraw the advertisement or any material thereof, if it believes that the advertisement is not compliant with the requirements of this Module or that it has a negative impact on the financial sector or on the society.

           

          Amended: January 2022
          Deleted: July 2021
          Amended: April 2013
          Added: July 2012

        • BC-1.2.3

          Islamic retail bank licensees must ensure that advertisements:

          a) Are clear, fair, accurate and not misleading;
          b) Are simple to understand and presented in a way that is likely to be understood by the average person to whom it is directed; 
          c) Clearly state what the letters stand for if acronyms are used (for e.g. APR);
          d) Font size for all advertisements must be clear and readable, including footnotes;
          e) Terms and conditions are easily accessible by customers;
          f) Any concessionary offer/promotion in an advertisement contains the validity period of such offer/promotion;
          g) Clearly present any comparison or contrast (if any) in a fair and balanced way. Such comparison or contrast must be meaningful and presented in general terms, i.e. banks must avoid making direct comparisons of their products with those of their competitors;
          h) Are publicly announced by the licensee only;
          i) Clearly state the name of the bank, bank logo, and contact details;
          j) The name of the product and its details are clear to the customers;
          k) Include a proper link to the terms and conditions including fees and charges;
          l) Include a statement that the bank is licensed by CBB as a Islamic retail bank licensee; and
          m) Do not make use of the name of CBB in any advertisement in such a way that would indicate endorsement or approval of its products or services.

           

          Added: January 2022

           

        • BC-1.2.4

          Islamic retail bank licensees must ensure that advertisements do not:

          a) Include the expression ‘profit free’ or any similar expression when there is implicit profit embedded in the product or service;
          b) Include the descriptions of product or service as ‘free’ or ‘with no cost’ or any similar expression if any type of fee would be imposed;
          c) Include the descriptions of feature of a product or service as ‘guaranteed’ or ‘secured’ or use a similar expression unless the bank communicates all the necessary information, and present that information with sufficient clarity and prominence to make the use of that term fair, clear and not misleading;
          d) Contain any statement such as “the best in”, “the most competitive”, “the best rate in”, “the first in”, ‘the highest’ or ‘the lowest’ or ‘the best’ in the market unless it is fully supported by evidential documents;
          e) Emphasise any potential benefits of a product or service without also giving a fair and prominent indication of any relevant risks; and
          f) Disguise, omit, diminish or obscure important information, statements or warnings.

           

          Added: January 2022

        • Digital Advertisements

          • BC-1.2.5

            Islamic retail bank licensees must ensure that each digital advertisement through the internet/social media (e.g. Twitter, Instagram, WhatsApp, Facebook, web page, etc.) complies with the requirements in this Section.

             

            Added: January 2022

          • BC-1.2.6

            Where a licensee publishes customer feedback/review on the internet/social media, it must display both positive and negative feedback/review.

            Added: January 2022

    • BC-2 BC-2 Code of Conduct for Bank Dealers and Foreign Exchange and Money Brokers in the Interbank Market

      • BC-2.1 BC-2.1 Introduction

        • BC-2.1.1

          The Code of Conduct which is prepared in cooperation with the Bankers' Society of Bahrain and the foreign exchange brokers, provide rules in respect of certain kinds of practice which experience has shown may cause difficulty and may jeopardise the good standing of the Bahrain market. Management of banks and money brokers are responsible for ensuring that their institutions are in full compliance with the Code.

          October 07

        • BC-2.1.2

          Every broker and dealer shall at all times comply with the criteria in respect to market practice, integrity and conduct. Failure to comply with such criteria will be regarded as a serious offence by the CBB, which reserves the right to investigate any complaints brought to its attention. All participants should adhere to the spirit as well as to the letter of the Code.

          October 07

        • BC-2.1.3

          The Code is shown in full, although many Paragraphs are not strictly relevant for Islamic banks. Treasury staff should refer to the relevant Paragraphs as appropriate.

          Amended January 2011
          October 2007

      • BC-2.2 BC-2.2 Market Terminology and Definitions

        • BC-2.2.1

          The use of generally accepted precise terminology should reduce misunderstandings and frustration, and to this end Appendix BC-5 sets out, without claiming to be exhaustive, accepted market terminology and definitions.

          October 07

        • BC-2.2.2

          For the purpose of this Chapter, the following definitions apply:

          (a) 'Broker' means a money and foreign exchange broker who is authorised by the CBB to operate in Bahrain;
          (b) 'Principal' means a party undertaking a transaction through a broker; and
          (c) 'Bank' means any institution, holding a banking license.
          Amended April 2011
          October 2007

      • BC-2.3 BC-2.3 Confidentiality and Market Practice

        • BC-2.3.1

          Confidentiality is vital for the preservation of a reputable and efficient market. Accordingly, the exchange of confidential information in respect of third parties is forbidden.

          October 07

        • BC-2.3.2

          The rules which follow are not intended to define exhaustively the obligations of dealers and brokers but set down specific ways in which confidentiality should be safeguarded and operations should be conducted:

          (a) Use of phrases and terms likely to identify the name of the principal should be avoided at all times;
          (b) In foreign exchange transactions brokers should not disclose the name of the principal until the deal is being closed.

          A broker asking for a specific support price should be prepared to qualify the principal in terms of geographical location, by country or by region when the broker genuinely believes it will enable business to be concluded satisfactorily to the benefit of both broker and principal;
          (c) In deposit transactions, brokers should not disclose the name of the borrower until the broker is satisfied that the potential lender seriously intends to do business. Once a lender has asked for the identity of the borrower ('Who pays?'), the lender is committed to do business at the rate quoted with an acceptable name, until the lending bank takes the broker 'off' or puts himself under reference. In the event of the first disclosed name being unacceptable to the lender, the lender will be prepared to check other acceptable names provided that such names are shown to the lender by the broker within a reasonable amount of time, which should be stipulated if necessary;
          (d) In the deposit market, banks should whenever possible give brokers prior indication of those categories of principals and of any centres and areas with which they would be unwilling to do business, in order that the smooth operation of markets be facilitated and frustration be minimized. Lenders should indicate the amounts they are prepared to place with particular categories of borrower. Brokers should classify bids with an indication of the type and quality of names they are in a position to pass;
          (e) Practices whereby banks reject a succession of names in order to assess the market and brokers offer banks deals which have no chance of being concluded, merely in order to establish their interest, are totally unacceptable;
          (f) A principal is urged whenever possible to specify to a broker the rate, the amount, the currency, and the period of his requirements. The principal shall be willing to deal in a marketable amount with acceptable names and shall remain bound so to deal at the quoted rate unless either the broker is:
          (i) Informed otherwise at the time of acceptance, or
          (ii) A time limit was placed (for example, 'Firm for one minute only').
          A broker who quotes a firm rate without qualification shall be prepared to deal at the rate, in a marketable amount. A broker, if quoting only the basis of one or two names shall qualify his quotation, e.g., 'one small offeror – only two names paying'. The broker should indicate whether prices are firm or simply for guidance and, if requested by the principal, should be willing to indicate the amount involved. Further he should confirm with banks at reasonable intervals that their interest is still firm.

          It is the responsibility of the principal to ensure the broker is made aware of any circumstances which materially affect the validity of the order placed with the broker.
          (g) A principal, by selecting to 'put a broker on' is deemed to have a serious intention of completing business, and should allow the broker sufficient time to quote the principal's interest to a potential counterparty with a view to doing business. In quantifying a 'sufficient time' factors such as the currency, market conditions and communication systems employed, should be taken into account;
          (h) A broker is held responsible for advising a principal on every occasion that his deposit rates are being checked by a potential counterparty. This action should help minimise the occasional difficulties that arise when a principal 'takes a broker off' simultaneously to having his prices checked.

          Whenever possible and subject to market conditions, a bank in the deposit market should, before he 'takes a broker off' either a single order or several orders, check whether the broker is already committed to deal on his behalf;
          (i) 'Under reference' orders placed by banks with brokers without having first being placed as 'firm', are to be discouraged. Firm orders which are later qualified by a request to 'put me under reference' indicate a principal's weakening desire to conclude business with that broker. 'Under reference' orders should not be left with a broker for more than a few minutes. A principal must ensure that the broker has the opportunity frequently to check the validity of an 'under reference' order;
          (j) No person may visit the dealing room of any broker or any bank except with the consent of a Manager or Director of that institution. A broker shall not in any circumstances permit any visitors from a bank to deal for his bank in the dealing room of that broker;
          (k) Management of banks should issue clear directions to staff on the monitoring, control and recording of 'after hours' dealing from premises other than bank dealing rooms. All deals of this kind must be properly authorised and confirmed;
          (l) A bank dealer shall not apply unfair pressure upon a broker to pass information which it would be improper for the broker to pass. Unfair pressure would for example include a statement made in any form that a failure to co-operate would lead to reduction in the business given by the principal or by other principals to the broker;
          (m) A principal should not place an order with a broker solely with the intention of finding out the name of a counterparty, who can be contacted directly with a view to concluding further deals;
          (n) Management of banks and brokers should lay down clear directions to staff on the extent to which dealing in foreign exchange or deposit for personal account is permitted. Any such dealing must be strictly controlled;
          (o) Care should be taken over the positioning of 2-way loudspeakers in dealing rooms; and
          (p) Brokers and dealers should inform each other if conversations are being recorded. The use of such equipment is encouraged as a sensible means of enabling any subsequent disputes and differences to be settled.
          Amended April 2011
          Amended January 2011
          October 2007

      • BC-2.4 BC-2.4 Passing of Details

        • BC-2.4.1

          The passing and recording of details form an essential part of the transaction and the possibility of errors and misunderstanding is increased by delay and by the passing of details in batches. Brokers should pass details verbally, and principals should be prepared to receive them, normally within a few minutes after deals have been concluded.

          Amended January 2011
          October 2007

        • BC-2.4.2

          When arranging and passing details on forward contracts in foreign exchange, banks and brokers must ensure that the rate applied to the spot end of the transaction bears a close relationship to the spot rate at the time the deal was concluded.

          October 07

      • BC-2.5 BC-2.5 Confirmations

        • BC-2.5.1

          Written confirmation by a broker is the final check on the details of the transaction. The handling of confirmations must take account of the desire of brokers to have a realistic time-limit placed on their liability for differences. There is an obligation on recipients to check such confirmations. Initial confirmations should be sent out by telex without delay, and at the latest by close of business on the same working day. They should be followed up by written confirmation, normally hand-delivered and receipted before close of business on the following working day.

          October 07

        • BC-2.5.2

          Banks must check all confirmations carefully upon receipt so that discrepancies shall be quickly revealed and differences minimised. Principals shall also make enquiries of brokers about particular confirmations which have not been received within an appropriate time (as above) or about any changes in contract terms.

          October 07

        • BC-2.5.3

          In the case of deals where a bank pays against telex confirmation, the broker remains liable for differences until receipt of written confirmation is provided by the bank.

          October 07

      • BC-2.6 BC-2.6 Differences and Disputes

        • BC-2.6.1

          The majority of differences payable by brokers arise from errors occurring in payment or repayment instructions. They also arise from a broker, having in good faith indicated a firm rate, being unable to substantiate his quotation.

          October 07

        • BC-2.6.2

          Any differences deemed payable by a broker to a bank (or by a bank to a broker) should be settled as soon as possible. The parties should provide each other with documents, setting out the exact details of and circumstances surrounding the deal.

          October 07

        • BC-2.6.3

          It is acknowledged that differences are sometimes paid by 'points'. The management of broking firms should always ensure that this practice is strictly controlled and monitored.

          October 07

        • BC-2.6.4

          All differences settled by direct payment should be advised in writing by the broker to the Director of Reserve Management, CBB, (copied to the Bank) indicating the amount paid and the other party's name. The CBB reserves the right to ask for further information at its discretion.

          October 07

      • BC-2.7 BC-2.7 Conduct

        • BC-2.7.1

          The CBB will regard any breaches of the rules stated below regarding gifts, favours, betting and entertainment unacceptable.

          October 07

        • Gifts and Favours

          • BC-2.7.2

            No broker, including management, employees and other persons acting on their behalf, shall offer or give inducements to dealing room personnel of a bank. No gifts or favours whatsoever shall be so given unless the broker is satisfied that the person responsible for dealing operations in the bank concerned has been informed of the nature of the gift or favour.

            October 07

          • BC-2.7.3

            Employees of banks shall not solicit inducements from brokers, nor shall they receive unsolicited gifts or favours from brokers without informing the person responsible for dealing operations in the bank concerned of the nature of such gifts or favours.

            October 07

        • Bets

          • BC-2.7.4

            The making or arranging of bets between brokers and banks dealers is totally unacceptable.

            October 07

        • Entertaining

          • BC-2.7.5

            It shall be the responsibility of management in both banks and brokers to ensure that entertainment offered in the course of business does not exceed reasonable limits and does not infringe standards of propriety and decency.

            October 07

      • BC-2.8 BC-2.8 Responsibility

        • BC-2.8.1

          Brokers shall be responsible for ensuring that:

          (a) Their principals understand fully the limitations of the brokers' responsibilities for business and market conducted;
          (b) All their principals understand that they are required to conform, where appropriate, to the Code of Conduct;
          (c) Their staff carrying out transactions on behalf of principals are adequately trained both in the practices of the market-place and in the firm's responsibilities to principals; and
          (d) The CBB is notified of any changes in broking staff, in accordance with CBB requirements.
          Amended January 2011
          October 2007

        • BC-2.8.2

          Bankers shall be responsible for ensuring that:

          (a) Their dealing staff are adequately trained and supervised in the practices of the market (the requirement of this Code of Conduct should be fully understood by all staff involved in foreign exchange and currency deposit operations);
          (b) [This Subparagraph was deleted in April 2022];
          (c) Their staff understand that the ultimate responsibility for assessing the creditworthiness of a borrower or lender lies with the bank and not the broker;
          (d) Brokerage is normally payable at the end of the month in which the money passes, or otherwise by special arrangement; and
          (e) There is no pressure on brokers to reduce charges below the approved minimum rates.
          Amended April 2022
          Amended January 2011
          October 2007

      • BC-2.9 BC-2.9 Market Regulations – Foreign Exchange

        • Currencies

          • BC-2.9.1

            A broker will, in response to an enquiry from any bank, make known the currencies which it elects to quote and to make a service in.

            October 07

          • BC-2.9.2

            Each broker shall provide, on request by a bank taking a service, general market information on all currencies handled (whether for the time being active or not) by that broker.

            October 07

        • Brokerage

          • BC-2.9.3

            Brokers shall comply with the minimum scales of brokerage charges (see Section BC-4.6) agreed in consultation with the Bankers' Society Council from time to time, or laid down by the CBB.

            In cases where there is no established minimum scale of brokerage charges, no deals shall be transacted until a rate has been agreed. Rates of brokerage in these cases should be agreed in advance, and only by Directors or senior managers on each side, and in no event by the dealers themselves.

            October 07

          • BC-2.9.4

            Put-through deals may be net of brokerage.

            October 07

          • BC-2.9.5

            Brokerage should be expressed in US dollars.

            October 07

      • BC-2.10 BC-2.10 Market Regulations – Currency Deposits

        • Brokerage

          • BC-2.10.1

            Brokers shall comply with the minimum scales of brokerage charges (see Section BC-4.5) agreed in consultation with the Bankers' Society Council from time to time, or laid down by the CBB. In cases where there is no established minimum scale of brokerage charges, no deals shall be transacted until a rate has been agreed. Rates of brokerage in these cases should be agreed in advance, and only by Directors or senior managers on each side, and in no event by the dealers themselves.

            Amended: July 2015
            October 07

          • BC-2.10.2

            Calculation of brokerage on all currency deposits shall be worked out on a 360-day year, or a 365-day year, according to normally accepted market practice. For example, Sterling and Kuwaiti Dinars are on a 365-day year basis, and US dollars and Saudi Riyals are on a 360-day year basis.

            Brokers' confirmations and statements should express brokerage in US dollars.

            October 07

          • BC-2.10.3

            In a forward-forward deposit (e.g. one month against six months) the brokerage to be charged shall be on the actual intervening period (i.e. in the above example - five months).

            October 07

          • BC-2.10.4

            Put-through deals may be net of brokerage.

            October 07

      • BC-2.11 BC-2.11 Market Discipline

        • BC-2.11.1

          As part of its responsibility for supervising the conduct of brokers and dealers in the foreign exchange and currency markets, the CBB may, at its discretion:

          (a) Investigate any complains concerning the conduct of brokers and dealers;
          (b) Investigate possible breaches of this Code by brokers and banks; and/or
          (c) Take such further action as it considers appropriate, in the light of all the relevant facts.
          Amended January 2011
          October 2007

      • BC-2.12 BC-2.12 Adjustment of Value Dates in Case of Unexpected Banking Closing Dates

        • BC-2.12.1

          Spot transactions and outrights:

          (a) Original agreed upon value date for identical currency sold and purchased: extension of value date to next possible value date for both currencies; and
          (b) Original agreed upon value date for non-identical currency sold and purchased (for instance, Friday for US Dollars and Saturday for Gulf Currencies): as unexpected banking closing days for non-Middle Eastern currencies are unlikely - value of non-Gulf currencies unchanged and value of Gulf currency on the next working day, adjusting spot or outright rate taking into account interest rate difference between the two currencies.

          For pure outrights it would be advisable to adopt the same system as for swaps; however, implied swap difference is not visible or identical for both parties.

          •   It can be assumed that, if the above rule would cause substantial losses for one party, dealers will re-negotiate a new rate, on a case-by case basis; if no agreement can be reached, the CBB, - as final Arbitrator - will fix the interest rates, prevailing at that time, which will be used to calculate the points difference, with which the outright rate will be adjusted.

          It is possible that payment instructions for counter-currency are already sent out and cannot be cancelled; in that case the paying party should be entitled to the proceeds of the unexpected use of funds by the receiving party.

          Amended April 2011
          Amended October 2009
          October 2007

        • BC-2.12.2

          Deposits:

          (a) Maturing on unexpected closing day(s): Extending deposit to next possible value date; profit to be calculated in the extended period at original agreed upon profit rate;
          (b) Starting on unexpected closing day(s) and maturing after unexpected closing day(s): Starting date will be extended to next possible value date without altering maturing date; profit to be calculated on the shortened period at the originally agreed upon profit rate; and
          (c) Starting on unexpected closing day(s) and maturing before or on next possible value date: Cancellation of deal:
          1. If payment instructions are already sent out by lender and can only be executed on next possible value date, and cannot be cancelled, borrower ensures repayment will be done on the same next possible value date. If in that case borrower cannot repay because of deadline of receiving instructions by correspondent on same next possible value day, parties negotiate a new deal starting at value date of payment by lender and maturing according to new deal.
          2. If payment instructions are already sent out by lender for capital and by borrower for capital and profit both payments will be executed at same next possible value date, lender should refund to borrower unearned profit.
          Amended April 2011
          Amended October 2009
          October 2007

        • BC-2.12.3

          Swaps:

          (a) Maturing on unexpected closing day(s): Extending swap to next possible value date for both currencies, adjusting swap difference according to formula - swap difference divided by original number of days and multiplied by new number of days;
          (b) Starting on unexpected closing day(s) and maturing after unexpected closing day(s): Starting date for both currencies would be extended to next possible value date for both currencies without altering maturing date, adjusting swap difference according to Formula under Paragraph BC-2.12.3(a); and
          (c) Starting on unexpected closing day(s) and maturing before or on next possible value date: Deals are cancelled.

          If starting or maturing date of original swap under Paragraph BC-2.12.1 or Paragraph BC-2.12.2 is substantially different, per currency swap difference has to be recalculated in mutual agreement between the dealers;

          •   It is possible that payment instructions for counter currency are already sent out and cannot be cancelled - in that case paying party should be entitled to the proceeds of the unexpected use of funds by the receiving party;
          •   It is possible that payment instructions for Gulf currencies are already sent out and cannot be cancelled - in these cases rules according to Paragraph BC-2.12.2(c)-1 and Paragraph BC-2.12.2(c)-2 should be applied.
          Amended April 2011
          Amended January 2011
          October 2007

    • BC-3 BC-3 Client Confidentiality

      • BC-3.1 BC-3.1 Disclosure of Information about Individual Accounts

        • BC-3.1.1

          In accordance with Article 117 of the CBB Law, banks must not publish or release information to third parties concerning the accounts or activities of their individual customers, unless:

          (a) Such information is requested by the CBB or by an order from the Courts;
          (b) The release of such information is approved by the customer concerned; or
          (c) It is in compliance with the provision of the law or any international agreements to which the Kingdom is a signatory.
          Amended April 2011
          Amended January 2011
          October 2007

    • BC-4 BC-4 Customer Account Services and Charges

      • BC-4.1 BC-4.1 Minimum Balance and Charges on Accounts [This Section was deleted in April 2018]

        • BC-4.1.1

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          October 07

        • BC-4.1.2

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          October 07

      • BC-4.2 BC-4.2 Disclosure of Charges by Retail Banks

        • BC-4.2.1

          In order to improve customer awareness and enhance transparency of retail banks charging structures, all retail banks must display in a prominent position, in Arabic and in English, by notice in their banking halls (both head offices and branches), a list of all applicable charges.

          Amended: July 2015
          Added: October 2012

        • BC-4.2.2

          Retail banks must also ensure that each customer is in receipt of their current list of charges, by enclosing such a list with account statements and displaying such charges on their websites. The list must specify standard charges and commissions that will be applied by the retail bank to individual services and transactions and to specific areas of business. Such notification must be made in instances where there are changes in the fees or when new fees are introduced.

          Amended: April 2013
          Added: October 2012

        • Credit Agreements

          • BC-4.2.3

            A retail bank must make available, at their premises, information leaflets containing information on the key products and services in respect of credit agreements including:

            (a) The Annual Percentage Rate of profit, hereinafter referred to as APR and defined in Paragraph BC-4.2.10, for instalment financing facilities only; and
            (b) The annual profit rate on credit facilities (as referred to in Paragraph BC-4.2.14), commission, fees, one-off charges, expenses on behalf of third parties, exchange rates applied and any other charges.
            Amended: July 2015
            Amended: April 2014
            Added: October 2012

          • BC-4.2.4

            For the purpose of this Section, the following definitions apply:

            (a) Credit agreement — Means all instalment financing agreements and lease agreements, as well as credit cards, revolving and other types of credit offered to customers;
            (b) Customer — Means both the debtor and the guarantor (if any) and/or any potential debtor or guarantor;
            (c) Conspicuous notice — Means a written statement in both Arabic and English languages which is easily visible and legible and displayed in all retail banks' premises open to the public (head offices and branches), and via means such as websites, newspapers and other press notices;
            (d) Nominal annual rate — Means the profit rate charged to the customer, calculated by dividing the amount of the total profit by the amount of the funds provided to the customer and excluding any other charges, the results of which is divided by the number of years of the term of the credit agreement;
            (e) Outstanding credit amount — Means the amount outstanding under a credit agreement representing the amount of funds provided to the customer and any other charges that are included as part of the principal amount to be repaid by the customer over the duration of the agreement less any repayment made related to the principal amount at a specified date; and
            (f) Principal — Means the amount of credit received plus any other charges, the total of which is subject to profit.
            Amended: July 2015
            Amended: April 2014
            Added: October 2012

        • General Rules

          • BC-4.2.5

            Where a customer has a credit agreement with a retail bank, retail banks must:

            (a) Duly inform their customers in accordance with this Module about the nature and the characteristics (including relevant risks) of the credit agreements and services offered by them, and about the terms and conditions governing such agreements;
            (b) Periodically inform, in writing, their customers on the evolution and the terms of any credit agreement signed, throughout the duration of the contract (refer to Paragraphs BC-4.2.24 and BC-4.2.25);
            (c) Respond in due time, to customers' requests for the provision of information and clarifications regarding the application of contractual terms (refer to Paragraphs BC-4.2.29 and BC-4.2.30);
            (d) Appoint a customer complaints officer and publicise his/ her contact details (refer to Chapter BC-10 on Customer Complaints Procedures);
            (e) Ensure the proper training of employees involved in interfacing and providing specific information to customers;
            (f) Disclose information required in this document in both Arabic & English languages;
            (g) Show clearly the APR for instalment facilities and the annual rate of profit for other credit facilities on the credit agreement application and 'key terms disclosure' document; and
            (h) Disclose all information in a clear and readable form (refer to BC-4.2.6).
            Amended: July 2015
            Added: October 2012

          • BC-4.2.6

            Marketing of customer credit agreements, advertising and sales promoting credit agreements, irrespective of the media used (SMS, Internet, printed material, telephone solicitation) must be clear and understandable, must be true and not misleading and meet the basic customer information requirements as defined in this Module. Retail banks are also asked to take special care to ensure that the content of any advertising material does not mislead or deceive the public in any way.

            Amended: July 2021
            Added: October 2012

          • BC-4.2.7

            Retail banks must avoid the use of 'small print' which might make potentially important information less visible.

            Amended: July 2015
            Added: October 2012

        • Minimum Disclosure Requirements

          • BC-4.2.8

            Retail banks must make:

            (a) Public disclosure regarding credit agreements; and
            (b) Disclosures to customer(s), whether these be during the course of the initial negotiation of the credit agreement or during the term of the facility being offered.
            Amended: July 2015
            Added: October 2012

        • Public Disclosure Requirements for all Credit agreements

          • BC-4.2.9

            The following public disclosures must be made by conspicuous notice for all types of credit agreements:

            (a) Any obligation on the part of the customer to open a deposit account with the retail bank as a condition of granting the credit agreement;
            (b) Any late payment charges;
            (c) The level of fees for any special services rendered, or one-off expenses, as well as any amount collected by retail banks on behalf of third parties;
            (d) Any fees or charges payable under any linked or mandatory contract entered into as a condition for the granting of the credit agreement, such as payment protection insurance; and
            (e) Any other charges not included above.
            Added: October 2012

        • Additional Public Disclosure for Instalment Financing Facilities

          • BC-4.2.10

            In addition to the requirements under Paragraph BC-4.2.9, retail banks must publicly disclose by conspicuous notice for instalment financing facilities:

            (a) The current APR as calculated using the APR methodology in Paragraph BC-4.2.31. The APR displayed must be calculated based on the following scenarios. In case of consumer finance, amount borrowed is BD10, 000 for a 7-year term and for housing facilities, BD100,000 for 25 years;
            (b) The APR must be broken down as follows:
            (i) The annual nominal profit rate payable on the instalment financing;
            (ii) Administration/handling fees;
            (iii) In the case of Ijara contracts or deferred purchase contracts, any fees for purchasing the asset; and
            (iv) Any other mandatory charges (contingent costs are excluded); and
            (c) The terms and conditions for early repayment, partial or full, of the credit agreement, or for any change in the terms and covenants of the credit agreement, as well as any relevant charges (where permitted) and the way in which these are calculated.
            Amended: April 2014
            Added: October 2012

          • BC-4.2.11

            The APR is a standard measure that allows customers to compare total charges for instalment financing facilities on a like-for-like basis. The APR allows the customer to compare the total charge for credit over differing periods (e.g. — two versus three years) or offered by different retail banks with differing payment profiles and taking into account the payment of any other fees payable as a condition of the contract, such as administration fees or insurance premiums.

            Added: October 2012

          • BC-4.2.12

            Any advertising through any media means of instalment financing facilities, offered by the retail banks must specify only the APR (including all fees and charges) and no other rates, i.e. nominal, base, flat or rates by any other names.

            Added: October 2012

          • BC-4.2.13

            For the purposes of Paragraph BC-4.2.10, the disclosures can be provided as one APR or a range of APRs for retail banks that provide instalment financing to different segments and products. A retail bank may have different customer segments with different risk profiles, for whom the APR offered on the same product may vary. However, the disclosures must comply with the scenarios outlined in Subparagraph BC-4.2.10 (a).

            Added: October 2012

        • Additional Public Disclosure for Credit Agreements other than Instalment Financing Facilities

          • BC-4.2.14

            In addition to the requirements under Paragraph BC-4.2.9, retail banks must publicly disclose by conspicuous notice for Credit Agreements other than instalment financing facilities listed below:

            (a) For credit cards, the monthly and the annual rate of profit plus other fees and charges;
            (b) [This Subparagraph was deleted in April 2014];
            (c) [This Subparagraph was deleted in April 2014]; and
            (d) For instances where the customer exceeds contractual credit lines, the terms and any relevant charges.
            Amended: July 2015
            Amended: April 2014
            Added: October 2012

          • BC-4.2.15

            For credit agreements other than instalment financing facilities, any advertising through any media means must specify only the annual profit rate and other fees and charges.

            Added: October 2012

          • BC-4.2.16

            For credit agreements other than instalment financing facilities, banks are prohibited from using the term APR in any advertising.

            Added: October 2012

        • Disclosure to Customers: Initial Disclosure Requirements of Key Terms

          • BC-4.2.17

            Retail banks must make clear to potential customers, prior to entering into a credit agreement, all relevant key terms of the agreement in the credit agreement application and 'key terms disclosure' document, in order for them to clearly understand the characteristics of the services and products on offer. Retail banks must also comply with the disclosure requirements under the "Code of Best Practice on Consumer Credit and Charging" (see Appendix CM-2).

            Added: October 2012

          • BC-4.2.18

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: October 2012

          • BC-4.2.19

            For credit agreements where a retailer extends credit to purchase goods or services by operating in agreement with retail banks, all conditions of the credit agreement must be disclosed in the credit agreement application and 'key terms disclosure' document, including when profit will begin to accrue, along with information on any indirect charges.

            Added: October 2012

          • BC-4.2.20

            Credit agreements, referred to in Paragraph BC-4.2.19, must be finalised with an employee of the retail bank, whether located at the premises of the retailer or at the premises of the retail bank providing the credit. Profit must in no event be charged before the disbursement of funds.

            Added: October 2012

          • BC-4.2.21

            Retail banks must inform the customers on the nature of their contractual relationship with the retail outlet and the customers' rights arising as a result of this relationship.

            Added: October 2012

          • BC-4.2.22

            In addition to the initial disclosure of key terms noted in Paragraphs BC-4.2.17 to BC-4.2.21, the "key terms disclosure" document must at the time of signing the credit agreement, amongst other things, make clear:

            (a) The detailed breakdown of the payments:
            (i) The principal amount and profit per month of the financing facility and the maturity of the credit/financing agreement;
            (ii) The net amount provided to the customer after deducting or applying any upfront or other charges;
            (iii) The total profit payments and principal repayment for the term of the credit agreement; and
            (iv) The total administration/handling fees and any other fees and charges spread over the term of the credit agreement.
            (b) The APR and annual nominal rate as defined in Paragraph BC-4.2.31;
            (c) Whether the rate of profit is fixed or can be varied, and under what circumstances;
            (d) The basis on which profit is charged (e.g. actual reducing balance) and applied to the account (e.g. monthly or quarterly compounding) and whether principal repayments are taken into account in the calculation, together with an illustration of the calculation method;
            (e) The detailed costs associated with alternative arrangements for extending additional credit or early repayments, whether partial or full, of amounts due including the treatment of remaining profit and the payment of premium for takaful;
            (f) Any late payment charges;
            (g) The annual profit rate and credit limit being offered for credit agreements such as credit cards; and
            (h) Any other charges related to the credit agreement not included above.
            Amended: January 2019
            Amended: July 2015
            Amended: April 2014
            Added: October 2012

          • BC-4.2.23

            Retail banks are free to design the layout and wording to be used in their 'key terms disclosure' document, as they see fit, providing they contain the information specified in Paragraph BC-4.2.22. The CBB will monitor compliance with the spirit as well as the letter of the requirements in this Chapter.

            Added: October 2012

        • Disclosure to Customers: During the Term of the Credit Agreement

          • BC-4.2.24

            Retail banks must, at the time of signing the credit agreement, give the clients information on the payment schedule of the credit agreement, including the breakdown of principal, profit and other charges per month for the whole life of the facility. Information must be given, free of charge, at least on a semi-annual basis, unless the period of financing is shorter or where there exists a prior agreement on a more frequent basis.

            Amended: January 2019
            Amended: April 2014
            Added: October 2012

          • BC-4.2.25

            In addition to the requirements under Paragraph BC-4.2.24, when credit is granted through credit cards, monthly statements must be provided and include information on minimum payment.

            Amended: April 2014
            Added: October 2012

          • BC-4.2.25A

            Retail banks licensees must, when billing their customers, reflect the card transactions without rounding off the amounts in Fils. Retail banks licensees must collaborate with acquirers and Visa/MasterCard network schemes to ensure that there is no rounding off in any transaction irrespective of the currency of the transaction.

            Added: January 2019

        • Variation Disclosures Requirements

          • BC-4.2.26

            Retail banks must disclose to the customer in advance, either collectively or individually, all relevant changes or variations to a credit agreement. The circumstances in which a customer must be provided with variation disclosures are:

            (a) If both the retail bank and customer agree to change the credit agreement; in this case, the customer must be provided in writing with full particulars of the change, at least seven calendar days before it takes effect; and
            (b) If the credit agreement gives the retail bank power to vary fees or charges, the amount or timing of payments, the profit rate or the way profit is calculated, and the retail bank decides to exercise that power, the customer must be provided with full particulars of the change, including an updated schedule of the total profit payments and principal repayment for the remaining term of the credit agreement, at least thirty calendar days prior to the date the change takes effect. Such notice is to enable the customer to decide whether to accept the new terms or terminate the agreement by settling the outstanding credit amount, in accordance with relevant provisions therein, which must have been stated in a clear and understandable manner.
            Added: October 2012

          • BC-4.2.27

            Any increase of the profit rate or the amount of any fee or charge payable under a credit agreement, must be disclosed publicly, by conspicuous notice, at least thirty calendar days prior to the date the change takes effect by:

            (a) Displaying the information prominently at the retail bank's place of business; and
            (b) Posting the information on the retail bank's website.
            Added: October 2012

          • BC-4.2.28

            Any deferral of profit or principal announced by the retail bank must also take account of the APR methodology as shown in Paragraphs BC-4.2.31 to BC-4.2.33, and the new APR must be given to the client or made public in advertisements.

            Added: October 2012

        • Early Repayment

          • BC-4.2.28A

            All requests for early repayment must satisfy the condition requiring the Islamic bank licensees to restrict the profit on the transaction to one month profit; i.e. the month in which the actual early repayment takes place. This is effective from 1st October 2011.

        • Request Disclosure

          • BC-4.2.29

            The retail bank must provide a reply to any request for disclosure within fifteen business days of receiving the request.

            Added: October 2012

          • BC-4.2.30

            Disclosures requested by the customer may include but are not limited to any or all of the following information about a credit agreement:

            (a) The effect of part prepayment on the customer's obligations;
            (b) Full particulars of any changes to the agreement since it was made;
            (c) The amount of any fee payable on part prepayment and how the fee will be calculated;
            (d) The amount required for full prepayment on a specified date and how the amount will be calculated;
            (e) The outstanding credit amount, including any outstanding profit charge (calculated at the date the disclosure statement is prepared);
            (f) The amount of payments made or to be made or the method of calculating the amount of those payments;
            (g) The number of payments made or to be made (if ascertainable);
            (h) How often payments are to be made;
            (i) The total amount of payments to be made under the agreement, if ascertainable; and
            (j) A copy of any disclosure statement that was or should have been provided before the request was made.
            Added: October 2012

          • BC-4.2.31

            The APR must be calculated using the following methodology:

            K=m K'=m'
            Σ   Ak
            (1 + i) tk =  
            Σ   A'k'
            (1 + i) tk'  
            K=1 K'=1
            Added: October 2012

          • BC-4.2.32

            The meaning of letters and symbols used in the above formula are:

            K is the number identifying a particular advance of credit;
            K' is the number identifying a particular instalment;
            Ak is the amount of advance K;
            A'k' is the amount of instalment K;
            Σ represents the sum of all the terms indicated;
            m is the number of advances of credit;
            m' is the total number of instalments;
            tk is the interval, expressed in years between the relevant date and the date of advance K;
            tk' is the interval expressed in years between the relevant date and the date of instalment K';
            i is the APR, expressed as a decimal.
            Added: October 2012

          • BC-4.2.33

            For the purpose of this Chapter, the 'relevant date' is the earliest identifiable date on which the customer is able to acquire anything which is the subject of the agreement (e.g. delivery of goods), or otherwise the 'relevant date' is the date on which the credit agreement is made.

            Amended: April 2014
            Added: October 2012

      • BC-4.3 BC-4.3 Accounts Held for Clubs and Societies in Bahrain [This Section was deleted in January 2013 as requirements are covered under Section FC-1.6]

        • BC-4.3.1

          [This Paragraph was deleted in January 2013].

          Deleted: January 2013

        • BC-4.3.2

          [This Paragraph was deleted in January 2013].

          Deleted: January 2013

        • BC-4.3.3

          [This Paragraph was deleted in January 2013].

          Deleted: January 2013

      • BC-4.4 BC-4.4 Current Accounts

        • BC-4.4.1

          Retail bank licensees levying fees on their low-balance customer current accounts, are required by the CBB to apply such fees to average balances when these fall below a prescribed level during a specified period.

          Amended January 2011
          October 2007

        • BC-4.4.2

          In order to prevent incidences of returned cheques due to maintenance of low-balance current accounts, the banks may convert some low-balance and/or inactive current accounts to savings accounts.

          October 07

      • BC-4.5 BC-4.5 Brokerage Fees

        • BC-4.5.1

          The purpose of the contents of this Section is to set out the scale of brokerage fees effective for all banks in Bahrain.

          Amended: October 2012
          October 07

        • BC-4.5.2

          The scale of fees is the result of discussion and consultation between The Bankers' Society and the Bahrain Money Brokers.

          Amended: October 2012
          October 07

        • BC-4.5.3

          For the list of brokerage fee, see Appendix BC-6.

          October 07

      • BC-4.6 BC-4.6 Notification to the CBB on Introduction of New or Changes to Customer Products and Facilities

        • BC-4.6.1

          [This Paragraph was deleted in October 2016.].

          Deleted: October 2016
          Amended January 2011
          October 2007

        • BC-4.6.2

          All Islamic retail banks licensed by the CBB are required to notify the CBB before the introduction of any new or expanded customer products and facilities. The CBB will respond to the concerned bank within one week of receipt of the notification if it has any observations on the new product.

          Amended: October 2016
          Amended January 2011
          October 2007

        • BC-4.6.2A

          The reference to changes in existing product/service refers to changes that will have an additional financial cost to the customers.

          Added: October 2016

        • BC-4.6.3

          [This Paragraph was deleted in October 2011].

          Deleted: October 2011

      • BC-4.7 BC-4.7 Dealing with Inheritance Claims

        • BC-4.7.1

          Licensees must ensure that no transfer of legal ownership of financial assets is made until they have sight of documentation (which must be duly copied for their records) from the Ministry of Justice and Islamic Affairs confirming the entitlement of a person or persons to inherit from the deceased. Such documentation must be complied with precisely. Particular care must be taken where minors (children) or other people lacking full legal capacity are named as inheritors.

          Amended October 2012
          Amended January 2011
          October 2007

        • BC-4.7.2

          Without prejudice to Paragraph BC-4.7.1, financial assets may be distributed to the order of an individual provided that individual is named in a mandate, duly certified by the Ministry of Justice and Islamic Affairs, as having the permission to act on behalf of all of the inheritors.

          Amended October 2012
          Amended October 2011
          Amended January 2011
          October 2007

      • BC-4.8 BC-4.8 Compliance with the Code of Best Practice on Consumer Credit and Charging

        • BC-4.8.1

          Islamic bank licensees must comply with the Code of Best Practice on Consumer Credit and Charging as attached in Appendix CM-2 throughout the lifetime of their relationship with a customer.

          Amended: July 2015
          Added: April 08

        • BC-4.8.2

          Islamic bank licensees must take responsibility for compliance with the above requirements by all persons carrying out regulated banking services on their behalf. Islamic bank licensees must put in place appropriate measures across all their business operations and distribution channels to ensure compliance with the requirements of the Code of Best Practice on Consumer and Charging where relevant.

          Amended: October 2012
          Added: April 08

      • BC-4.9 BC-4.9 Transaction Advice

        • BC-4.9.1

          All retail banks must provide at no charge, a transaction advice service for its customers (natural persons) through short message services (SMS) on all types of withdrawals/deductions from customer's account and any credit and pre-paid card transaction, including, but not limited to:

          (a) ATM withdrawals;
          (b) Internal and external transfers from the customer's account/credit and pre-paid cards;
          (c) Withdrawals through a bank counter;
          (d) Point of sale (POS) transactions;
          (e) Any withdrawals and payments from the customer's account and credit and pre-paid-cards through mobile, internet or other electronic means;
          (f) Any repayment of outstanding credit card balances; and
          (g) Any other withdrawals or deductions from the customer's account and credit and pre-paid cards.
          Amended: October 2016
          Added: October 2011

        • BC-4.9.2

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: October 2011

      • BC-4.10 [This Section has been left blank.]

      • BC-4.11 BC-4.11 Donations to NGO Accounts

        • BC-4.11.1

          All retail banks must waive any administrative fees when transferring donated funds from the donor accounts to the accounts of NGOs registered with the Ministry of Social Development (MoSD), provided that a valid funds collection license is presented to the bank by the concerned NGO.

          Added: April 2014

        • BC-4.11.2

          All retail banks must refrain from transferring any funds, collected by way of donations or fund raising, to the account of any society or club where the NGO has not submitted a valid written fund collection license to the bank, as required under Paragraph BC-4.11.1.

          Added: April 2014

        • BC-4.11.3

          Banks must notify the CBB in instances where donated funds have been received and no valid license was submitted. The CBB will then inform the MoSD accordingly.

          Added: April 2014

        • BC-4.11.4

          NGOs, including societies and clubs, registered with the MoSD, and having fund collection licenses, are listed in the NGOs fund collection directory, available on the website of the MoSD.

          Added: April 2014

        • BC-4.11.5

          NGOs registered with the MoSD and holding a fund collection license must present such license to the concerned banks in order for the related administration fee to be waived.

          Added: April 2014

        • BC-4.11.6

          Administration fees will be waived by the banks only for the period of the validity of the funds collection license.

          Added: April 2014

      • BC-4.12 BC-4.12 Credit Check Reports

        • BC-4.12.1

          Where a pensioner has been requested to produce a credit report by the Social Insurance Organization (SIO) to establish his/her credit standing, Islamic retail bank licensees must not levy any administrative charges.

          Added: October 2015

      • BC-4.13 BC-4.13 Fees and Charges for Services Provided to Individuals

        • BC-4.13.1

          Retail banks must comply with the caps on fees and charges for standard services provided to individuals effective from 1st May 2018 as per the table in Appendix BC-8 in Part B of the CBB Rulebook Volume 2.

        • BC-4.13.2

          Fees and charges on withdrawals done through bank counters for amounts below the ATM withdrawal limit must be waived for all of the following customers:

          (a) Orphans;
          (b) Widows;
          (c) Pensioners;
          (d) Individuals receiving social subsidies from Ministry of Labor and Social Affairs;
          (e) Students; and
          (f) Bahraini nationals with a monthly salary below BD 250.
          Added: January 2019

      • BC-4.14 BC-4.14 Fees and Charges for Services Provided to Companies under Formation

        • BC-4.14.1

          Islamic retail bank licensees may charge companies under formation a fee capped at BD 10 for the issuance of letter of confirmation of capital maintained with the bank regardless of the capital amount deposited and maintained.

          Added: October 2018

        • BC-4.14.2

          Islamic retail bank licensees must not charge any setup fees for opening bank accounts for companies under formation.

          Added: October 2018

      • BC-4.15 BC-4.15 Profit/ Fees on Credit Card Transactions

        • BC-4.15.1

          Islamic retail bank licensees must comply with the following requirements with regards to charging profit/ fees on credit card statement dues:

          (a) Profit/ fees must not be charged if the customer pays the full amount billed and due before or on the due date specified in the monthly credit card statement except for cash withdrawal transactions;
          (b) Profit/ fees must not be charged on partial payments made by the customer on or before the due date specified in the monthly credit card statement against credit card amount billed and due;
          (c) Profit/ fees on cash withdrawal transactions must be computed from the date of the transaction ("transaction date");
          (d) Profit/ fees on credit card amounts billed but unpaid on or before the due date must be computed from the statement cycle date; and
          (e) Profit/ fees must not be charged on outstanding profit/ fees amounts and other charges due from the customer.
          Added: July 2019

      • BC-4.16 BC-4.16 Profit on credit facilities

        • BC-4.16.1

          Islamic retail bank licensees must not charge profit on credit facilities using a 'monthly flat rate'; they must instead use an effective profit rate based on a reducing balance method.

          Added: October 2019

      • BC-4.18 BC-4.18 Fund Transfers by Customers of Payment Service Providers (PSP)

        • BC-4.18.1

          Islamic bank licensees that act as acquirers or payment gateways for PSPs, must not charge more than 100 fils in line with the Electronic Fund Transfer System (EFTS) requirements to the customers of PSPs for normal fund transfers made electronically.

          Added: October 2020

      • BC-4.19 Merchant Fees on Payments to Zakat and Charity Fund

        • BC-4.19.1

          Islamic bank licensees must exempt the Zakat and Charity Fund (“the Fund”) of the Ministry of Justice, Islamic Affairs and Awqaf from merchant fees for payments made to the Fund.

          Added: April 2021

      • BC-4.20 BC-4.20 Dormant Accounts and Unclaimed Balances

        • BC-4.20.1

          This section sets out the requirements relating to dormant accounts which represents unrestricted investment accounts, restricted investment accounts, current or call accounts which turn dormant due to inactivity or no claim or renewal request being made and unclaimed balances relating to various negotiable instruments such as manager cheques, amounts remaining unpaid to customers relating to their investments or amounts remaining unclaimed for other reasons such as cash not dispensed from ATMs etc.

           

          Added: January 2022

        • BC-4.20.2

          Islamic retail bank licensees must establish policies and procedures to deal with dormant accounts and unclaimed balances which must include measures to contact the customer concerned, activation of the accounts where appropriate, return of the moneys to the customer and control measures to prevent frauds and misuse of such accounts.

           

          Added: January 2022

        • Dormant Accounts Treatment

          • BC-4.20.3

            Islamic retail bank licensees must treat customer accounts as dormant accounts in the following cases:

            (a) Current and call accounts, where there have been no transactions initiated by the customer for a period of 12 months; or
            (b) Unrestricted investment Accounts (savings accounts) with no fixed maturity dates of any type, where there have been no transactions for a period of 24 months; or
            (c) Unrestricted investment accounts and other accounts which have fixed maturity dates where there has been no claim or renewal request for a period of 6 months from the maturity date.

             

            Added: January 2022

          • BC-4.20.4

            For the purpose of Paragraph BC-4.20.3 (b), savings certificates with no expected withdrawals and deposit should not be considered as “dormant” unless the licensee has become aware of non-traceability of the customer and there is evidence for the same.

             

            Added: January 2022

          • BC-4.20.5

            Islamic retail bank licensees must not treat a customer account as dormant if any one or more of the following criteria are met:

            a) The customer has other accounts, of any nature, with the licensee in respect of which there are active transactions initiated by the account holder;
            b) The account is blocked under the requirements of a relevant competent authority; or
            c) The account is subject to litigations or constraints from other regulatory authorities or the customer is deceased.

             

            Added: January 2022

          • BC-4.20.6

            Notwithstanding the requirement under BC-4.20.5, Islamic retail bank licensees must notify the customer by mail, e-mail or other communication channel, when any of his accounts becomes inactive.

             

            Added: January 2022

          • BC-4.20.7

            Islamic retail bank licensees must ensure that no withdrawal or transfer or inward clearing cheque is permitted from dormant accounts unless the activation procedures set out in this section are complied with.

             

            Amended: July 2022
            Added: January 2022

          • BC-4.20.8

            Islamic retail bank licensees must comply with the following additional requirements in transactions relating to dormant accounts:

            (a) Allow electronic and manual transfers to the account;
            (b) Accrue profit in respect of profit-bearing accounts at rates depending on the terms of the contract between the bank and the customer;
            (c) Ensure only fees or expenses permitted by CBB is charged, provided, however, that no fee is charged when the account balances become zero;
            (d) Ensure that an account is closed within six months from the date the account becomes dormant and its balance becomes zero following which, a closure notification is sent to the customer by mail, e-mail or other communication channel;
            (e) Make attempts to periodically contact the customer through different communication means and such attempts must be documented;
            (f) Ensure that the movements in dormant accounts are monitored to ensure that such accounts are not being used for money laundering or fraudulent purposes by internal or external parties;
            (g) Licensees must ensure that any movement in dormant accounts is subject to principles of “four-eyes” or “maker and checker” involving at least one authorised signatory of the licensee; and
            (h) Ensure that changes in respect of the dormant accounts, including movement in balances, change of customer contact details, status etc. are subject to internal audit every six months.

             

            Added: January 2022

          • BC-4.20.9

            Islamic retail bank licensees must ensure that the terms and conditions of deposit agreements include provisions relevant to Subparagraphs BC-4.20.8 (a) and (d) above.

             

            Added: January 2022

        • Activation of Dormant Accounts

          • BC-4.20.10

            To activate a dormant account, Islamic retail bank licensees must ensure the following:

            (a) The customer provides the licensee with a written or electronic request to activate the account stating the reasons for dormancy of the account;
            (b) The customer submits updated KYC information;
            (c) Activation of the account is subject to principles of “four-eyes” or “maker and checker” / dual authority checks involving at least one authorised signatory of the licensee; and
            (d) In case of a joint account, the request for activation of the dormant account is signed by the joint accountholders authorised to operate the account unless a valid power of attorney is given.

             

            Added: January 2022

          • BC-4.20.11

            In case of requests for activation of a dormant account through electronic channels using digital signature, the Islamic retail bank licensee must check the authenticity of the request and related information, for example, through telephone or video calls, email or other measures to satisfy itself about the authenticity.

             

            Added: January 2022

        • Unclaimed Balances

          • BC-4.20.12

            Islamic retail bank licensees must treat the following balances that remain unpaid due to operational or other reasons as unclaimed balances:

            (a) Unclaimed balances relating to manager cheques, demand drafts, or cashier cheques which have not been presented /claimed during their validity periods;
            (b) Positive credit card balances relating to credit cards not used for a period of 1 year or more;
            (c) Unclaimed cash due to failed ATM/POS or electronic transactions for a period of 1 month or more;
            (d) Dividends that remained unpaid by non-listed Islamic retail bank licensees for a period of 1 year or more; and
            (e) Unclaimed balances relating to investments, including undistributed profits and accrued profit for a period of 1 year or more.

             

            Added: January 2022

          • BC-4.20.13

            For purposes of Subparagraph BC-4.20.12 (d), listed companies must follow the guidelines stipulated in Bahrain Bourse Resolution of year 2020, mandating the transfer of unclaimed cash dividends into the Unclaimed Cash Dividends Fund account maintained by Bahrain Clear.

             

            Added: January 2022

          • BC-4.20.14

            Islamic retail bank licensees must make attempts to periodically contact the relevant customers or the rightful parties to return the unclaimed balances through different communication means. The licensee must maintain documentary evidence of such attempts.

             

            Added: January 2022

        • Reporting

          • BC-4.20.15

            Islamic retail bank licensees must report the particulars of dormant accounts and unclaimed balances in the relevant section of the Prudential Information Return for Islamic Banks ('Form PIRI').

             

            Added: January 2022

        • Prohibition of Transfer of Balances

          • BC-4.20.16

            Islamic retail bank licensees must not transfer any of the balances in dormant accounts or unclaimed balances to their income statements.

             

            Added: January 2022

      • BC-4.21 Insurance Cover on Financing

        • BC-4.21.1

          The requirements in this Section apply to Islamic retail bank licensees which seek life or other insurance cover in respect of financing to a borrower. These requirements are effective from 1st April 2024, i.e. all credit exposures that mature or are repaid/prepaid in full on or after 1st April 2024 must be subject to the requirements in this Section.

          Added: January 2024

        • BC-4.21.2

          Islamic retail bank licensees using insurance cover as risk mitigant for its financing to individuals must comply with the following requirements:

          (a) Credit policies must specify whether the licensee will bear the cost of insurance cover or if it will recover the cost from the customer;
          (b) If a customer wishes to buy his own insurance cover, the licensee must not refuse to accept assignment of such policy, however, the licensee may require the customer to ensure that the insurance policy terms, duration and features match its requirements;
          (c) If insurance is arranged by the licensee for its customer, the cost recovered from the customer must be the actual cost paid by the licensee to the insurance provider;
          (d) The insurance cost recovered from the customer, in the case of group insurance cover, must not exceed the proportionate aggregate cost payable to the insurance company attributable to the credit facility. Licensees must, on an annual basis, evaluate the insurance costs, which must be based on the actual insurance premiums levied by the insurer for the purpose of determining the insurance cost to be recovered for new facilities. At maturity of the financing or at the point of early repayment, the licensee must refund any excess insurance cost amount collected;
          (e) Licensee must not receive any commission, referral fees or any other fees from the insurance provider and/or receive any commission from the borrower;

          (f) Full disclosure with respect to the insurance arrangement (whether individual or group insurance cover), must be made to the customer prior to signing the financing agreement regarding:

          (i) The terms of the insurance coverage and name of the insurance provider;
          (ii) Benefits and exclusions;
          (iii) Need for medical examinations, underlying illnesses not covered and the implications of health conditions on the insurance cost or the insurance claim;
          (iv) Payment method for the insurance cost (i.e. one time upfront payment or addition to financing amount and recovered as part of repayment instalments);
          (v) The insurance premium rate currently applicable and
          (vi) The basis and method of calculation of the insurance cost at the time of granting of the financing;
          (vii) Refund/adjustment of insurance cost in the case of early repayment/ pre-payments and top-ups;

          (g) Customers must be informed in writing if:

          (i) There is a change in the insurance provider in the case of individual insurance cover;
          (ii) There is a possibility of additional costs to be recovered or refunds in case of upfront payments due to changes in insurance premium rates; and
          (iii) Additional insurance costs would be recovered from the customer if financing repayment instalments are not paid on time; and
          (h) The statements of account must clearly show the insurance cost as a separate item where applicable.
          Added: January 2024

        • BC-4.21.3

          If licensees decide to restructure the financing but cannot obtain insurance coverage due to the customer's age or due to a ‘retiree’ status, they must inform the customer in writing about the unavailability of insurance for the extended financing period. In such cases, the licensee must not demand full repayment of financing by the customer due to the customer’s age.

          Added: January 2024

        • BC-4.21.4

          Licensees’ credit policy must specify, at a minimum, the following:

          (a) Disclosures to be made to customers prior to signing of the financing agreement;
          (b) Age limits, if any, that apply for insurance cover as per the licensee’s arrangements with the insurer and the options available to customers not meeting the age limits;
          (c) Measures or implications of default or extension of tenor for any reason, particularly for financing which have an expiry date falling in a higher age bracket at the time of grant of the financing; and
          (d) Any additional terms that apply to customers who fall within the higher age bracket.
          Added: January 2024

        • BC-4.21.5

          Licensees’ credit policy must also specify its approach with regard to financing and the corresponding insurance coverage implications for customers who fall within higher age groups (to be defined by the licensee) and those who have retired from employment or will retire during the tenor of the financing.

          Added: January 2024

        • BC-4.21.6

          For the purposes of BC-4.21.5, extension of financing to individuals who are beyond the retirement age should take into account, in addition to other factors, the increases in life expectancy in Bahrain and the general trend in loss ratios. For this purpose, licensees should agree with their insurer the terms, conditions and procedures in order to meet the needs of individuals above the insurable age of the group financing portfolio and consider measures to be taken in the case of exceptional scenarios such as a customer in the higher age group needing to restructure a facility.

          Added: January 2024

        • BC-4.21.7

          Licensees using group insurance cover must perform a due diligence of the insurance provider at periodic intervals to ensure optimum benefits are obtained for their customers. The due diligence must also involve assessment of various insurance plans and loss ratios.

          Added: January 2024

        • BC-4.21.8

          If the insurance provider is a related party of the licensee, the insurance cost must not be higher than the market quotes for similar insurance cover.

          Added: January 2024

    • BC-5 BC-5 Dishonoured Cheques

      • BC-5.1 BC-5.1 Penalty System for Dishonoured Cheques

        • BC-5.1.1

          The purpose of the contents of this Section is to set out Rules relating to the system of penalising any person, whether natural or corporate in form, (referred to as a 'customer' in this Chapter) whose cheque is:

          (a) Presented for payment, but is returned due to insufficient funds being available on his current account, where,
          (b) In the opinion of the bank on whom the cheque is drawn, such cheque has been issued by the customer in bad faith.

          Cheques falling within this system are referred to as 'dishonoured cheques'. Due regard must be given by retail banks to the general provisions of Bahrain Law regarding joint accounts, partnership accounts and accounts in the name of corporate entities, as well as to the customer mandate in each case, to determine how such accounts may be dealt with for purposes of the Rules in this Chapter.

          Amended October 2012
          Amended January 2011
          October 2007

        • Procedures to be Followed

          • BC-5.1.2

            On each occasion that a retail bank becomes aware of a dishonoured cheque of one of its customers, that retail bank will send a written warning to the relevant customer informing him/her of the existence of the dishonoured cheque, requesting him/her to immediately make good the insufficiency in his current account in order to clear the cheque. This written warning will also inform the customer of the provisions of this system with regard to dishonoured cheques and abusers of cheques.

            October 07

          • BC-5.1.3

            On the first working day of each calendar month, each retail bank should provide to the CBB a list of the names, supported with I.D. numbers (CPR or CR numbers (as applicable) for Bahrain residents, Passport or CR-equivalent numbers (as applicable) for non-Bahrain residents) of those customers to whom one (or more) written warning(s) has been sent in accordance with Paragraph BC-5.1.2 above during the immediately preceding calendar month. This list should specify the number of written warnings relating to dishonoured cheques for each customer of the relevant retail bank for the month in question and shall be in the form set out in Appendix BC-1. Retail banks will be responsible for ensuring the accuracy of all details on their respective lists.

            Amended: January 2011
            October 2009
            October 2007

          • BC-5.1.4

            Using the lists referred to in Paragraph BC-5.1.3 above, the CBB will prepare a further list (the 'Control List') of those customers to whom two or more written warnings were sent by any one or more retail bank at any time within a maximum period of three consecutive calendar months. The Control List, which will be in the form set out in Appendix BC-2, will specify the name and I.D. numbers of each such customer, the total number of dishonoured cheques for that customer included in the lists referred to in Paragraph BC-5.1.3 above, the name of the relevant retail bank(s) on whose list(s) the customer's name has been included, and other relevant details for retail banks' information and checking in accordance with Paragraph BC-5.1.5 below. Any customer to whom more than two written warnings relating to dishonoured cheques were sent by any one or more retail bank at any time within a maximum period of three consecutive calendar months will be automatically deemed an abuser of cheques for the purposes of Paragraph BC-5.1.7 below.

            Amended January 2011
            October 2007

          • BC-5.1.5

            On the second working day of each calendar month, the CBB will circulate a draft copy of the Control List to retail banks. Retail banks will be requested to check the accuracy of the Control List by reference to the information they have sent to the CBB in accordance with Paragraph BC-5.1.3 above, and to notify the CBB within a maximum period of one week of receiving the list of any inaccuracies on the Control List. The Control List, as amended if appropriate, will be circulated to the retail banks by the CBB on the second working day after it receives all responses from the retail banks. Retail banks will be required to monitor the customers on this Control List to establish whether any one or more of them issued another dishonoured cheque in the instant calendar month. Any retail bank becoming aware of a dishonoured cheque of one or more of its customers on the Control List during this month should notify the CBB of this fact, using the relevant Section in Appendix BC-1, on the first working day of each calendar month.

            Amended January 2011
            October 2007

          • BC-5.1.6

            If the CBB does not receive any notification as contemplated in Paragraph BC-5.1.5 above for a particular customer on the Control List, that customer's name shall be withdrawn from the next issue of the Control List. However, the CBB will monitor the names of customers appearing on the Control List during the three consecutive calendar months falling immediately after the calendar month in which a customer's name is taken off the Control List. If any such customer's name is again reported to the CBB pursuant to Paragraph BC-5.1.3 above at any time during this three-month period,

            (a) His name will be returned to the Control List on the date of its next issue if there is only one dishonoured cheque reported in this context; or
            (b) He will be automatically deemed an abuser of cheques for the purposes of Paragraph BC-5.1.7 below if there is more than one dishonoured cheque reported in this context.

            If, however, his name is not reported to the CBB in this regard, the CBB will cease its monitoring thereof.

            Amended January 2011
            October 2007

          • BC-5.1.7

            If the CBB does receive notification as contemplated in Paragraph BC-5.1.5 above for a particular customer on the Control List, or if a customer is deemed to be an abuser of cheques within Paragraph BC-5.1.4 or Paragraph BC-5.1.6 above, such customer (herein referred to as an 'abuser of cheques') will be penalised as follows. Using Appendix BC-3, on the second working day of the calendar month following the receipt of the information referred to above, the CBB will circulate a draft list to retail banks. Retail banks will be requested to check the accuracy of this list by reference to the information they have sent to the CBB in accordance with Paragraph BC-5.1.5 above, and to notify the CBB within a maximum period of one week of receiving the list of any inaccuracies on that list. The list, as amended if appropriate, will be circulated to retail banks by the CBB on the second working day after it receives all responses from retail banks, and will direct the retail bank(s) which has/have reported an abuser of cheques to withdraw all cheque books held by that abuser of cheques, and to close such person's current account(s) by transferring any balances therein to saving and/or any other accounts held with that/those retail bank(s). Furthermore, those retail bank(s) will be required not to provide current account facilities to that abuser of cheques for the twelve calendar month period immediately following the date of issue of the relevant list. All other retail banks should, within a maximum period of one month after the issue of the relevant list, also withdraw current account facilities from that abuser of cheques for the same twelve calendar month period. Retail banks will be entitled to recover any amounts due to them from abusers of cheques as a result of compliance with this system by availing of their set-off rights under Bahrain Law.

            Amended January 2011
            October 2007

          • BC-5.1.8

            On Appendix BC-4, the CBB will notify retail banks of those abusers of cheques in respect of whom the twelve calendar month period referred to in Paragraph BC-5.1.7 above has ended, and to whom retail banks may reinstate/offer current account facilities at their discretion.

            Amended January 2011
            October 2007

          • BC-5.1.9

            Nothing in this Directive shall prejudice the rights of banks against customers otherwise existing under Bahrain Law and/or under any particular bank/customer agreement. Furthermore, retail banks will be entitled to the same immunity from prosecution as the CBB for any harm suffered, or alleged to be suffered, by customers as a result of retail banks complying with the Rules in this Chapter.

            Amended January 2011
            October 2007

          • BC-5.1.10

            The Rules in this Chapter may be amended, in whole or in part, from time to time by the CBB. In addition, the CBB may, at its discretion and as it so deems appropriate, issue specific directions to all or any retail banks regarding abusers of cheques or any particular abuser of cheques.

            Amended January 2011
            October 2007

      • BC-5.2 BC-5.2 General Guidance on Administration of Dishonoured Cheques

        • BC-5.2.1

          Retail banks which wish to issue cheque guarantee cards for an amount not exceeding BD 200 may do so, subject to informing the Director of Banking Services at the CBB of their intention and the arrangements governing the issue of such cards.

          Amended January 2011
          October 2007

        • BC-5.2.2

          Retail banks, generally, should take steps to extend their administrative supervision and control over current account customers (in particular those who are in repeated breach of normally-accepted behaviour), and to stress to account holders the need for an appropriate level of discipline in the usage of cheques.

          October 07

        • BC-5.2.3

          Retail banks should exercise greater vigilance over borrowers, especially in the area of consumer finance, where such borrowers maintain their current accounts at a bank or banks other than at the lending bank.

          October 07

        • BC-5.2.4

          The CBB will monitor the incidence of returned cheques on a monthly basis (as stipulated in Section BC-5.1) in order to determine the extent to which such incidence is being reduced or otherwise.

          Amended January 2011
          October 2007

      • BC-5.3 BC-5.3 Penalty Charges on Dishonoured Cheques

        • BC-5.3.1

          The CBB will impose penalty charges of BD 7 (seven Bahrain Dinars) on each returned cheque for the reasons of 'Insufficient Funds', 'Refer to Drawer', 'Not Arranged For', 'Present the cheque again', and 'Account Closed'. Individual banks will continue to be informed daily of any charges accruing to their accounts. The respective accounts will be debited on the same day.

          Amended: July 2017
          Amended: October 2013
          Amended January 2011
          October 2007

        • BC-5.3.2

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          Amended: October 2013
          October 07

    • BC-5A BC-5A Return Policy — Post-Dated Cheques

      • BC-5A.1 BC-5A.1 Return Policy — Post-Dated Cheques

        • BC-5A.1.1

          When a customer fully repays his/her credit outstanding amount in full or settles in part pursuant to a settlement agreement, the subject retail bank licensee must immediately return all holding of the customer's post-dated cheques taken as collateral or destroy such cheques and inform the customer in writing.

          Added: January 2017

    • BC-6 BC-6 Automated Teller Machine (ATM)

      • BC-6.1 BC-6.1 [This Section was deleted in October 2019].

        • BC-6.1.1

          [This Paragraph was deleted in October 2019].

          Deleted: October 2019
          October 07

        • BC-6.1.2

          [This Paragraph was deleted in October 2019].

          Deleted: October 2019
          Amended October 2012
          Amended January 2011
          October 2007

        • [This Subsection was deleted in October 2019].

          • BC-6.1.3

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended January 2011
            October 2007

          • BC-6.1.4

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended January 2011
            October 2007

          • BC-6.1.5

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            October 07

          • BC-6.1.6

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended: July 2016
            Amended April 2012
            Amended January 2011
            October 2007

          • BC-6.1.7

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended January 2011
            October 2007

          • BC-6.1.8

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended January 2011
            October 2007

          • BC-6.1.9

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended January 2011
            October 2007

          • BC-6.1.10

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Amended April 2012
            Amended January 2011
            October 2007

          • BC-6.1.11

            [This Paragraph was deleted in October 2019].

            Deleted: October 2019
            Added April 2012

      • BC-6.2 BC-6.2 GCC ATM Network Charges [This Section was deleted in April 2018]

        • BC-6.2.1

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          October 07

        • BC-6.2.2

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          October 07

        • BC-6.2.3

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          Amended January 2011
          October 2007

      • BC-6.3 BC-6.3 Local ATM Network Charges [This Section was deleted in April 2018]

        • BC-6.3.1

          [This paragraph was deleted in April 2018].

          Deleted: April 2018
          Amended: April 2016
          Added: January 2014

        • BC-6.3.2

          [This Paragraph was deleted in April 2016.]

          Deleted: April 2016
          Added: January 2014

        • BC-6.3.3

          [This Paragraph was deleted in April 2016.]

          Deleted: April 2016
          Added: January 2014

    • BC-7 BC-7 Mudaraba contracts

      • BC-7.1 BC-7.1 Minimum Terms and Conditions

        • BC-7.1.1

          As part of its on-going supervision of Islamic banks, the CBB has set out in Appendix BC-7 details of the type of terms and conditions which it believes Islamic banks should include, as a minimum, in such Mudaraba contracts.

          Amended January 2011
          October 2007

        • BC-7.1.2

          All Mudaraba contracts entered into by an Islamic bank (whether new or renewed contracts) must meet the standards referred to under Paragraph BC-7.1.1.

          Amended: July 2015
          Amended January 2011
          October 2007

        • BC-7.1.3

          Banks must have a policy statement as to the policies and procedures in place to safeguard the interest of the PSIA holders. The statement must, as a minimum, cover the following areas:

          (a) Basis for allocation of profit or loss to the PSIA;
          (b) Policy for making provisions and reserves against assets and equity for PSIA (refer to FAS 11, issued by AAOIFI, for recognition and measurement of provisions and reserves) and to whom these provisions and reserves revert to in case of write-back or recovery;
          (c) Policy on the priority for investment of own funds and those of unrestricted investment account holders; and
          (d) Basis for allocating expenses to the PSIA.

          Banks must agree their Policy Statements with the CBB.

          Amended January 2011
          October 2007

    • BC-8 BC-8 Margin Trading System

      • BC-8.1 BC-8.1 Introduction

        • BC-8.1.1

          This Chapter applies to all retail banks in Bahrain.

          October 07

        • BC-8.1.2

          Investors purchasing securities listed on any licensed exchange may pay for them under the Margin Trading System ('The System') by borrowing a portion of the purchase price from a participating bank. The System is subject to relevant provisions of the CBB Law, the Rulebook of the licensed exchange, any rules and regulations issued pursuant to such Law, Rulebook and this Module. The System applies to equities in companies listed on any licensed exchange. Unless restrictions apply under Bahrain law in this regard, the System shall be available to Bahraini or non-Bahraini investors, whether resident or non-resident in Bahrain.

          Amended January 2011
          October 2007

        • BC-8.1.3

          The main objective of introducing the System is to enhance the overall activity on any licensed exchange, allowing investors to leverage their investments, in a controlled manner.

          Amended January 2011
          October 2007

        • General Criteria

          • BC-8.1.4

            Only retail banks will be permitted as participating banks for the System. Participating banks must each receive the prior general written approval of the CBB in order to take part in the System. The CBB will notify the licensed exchange of the identity of participating banks. The CBB's approval may be withdrawn at its discretion.

            Amended January 2011
            October 2007

          • BC-8.1.5

            SRO members who are not retail banks will not be permitted to act as lenders for the System.

            Amended January 2011
            October 2007

      • BC-8.2 BC-8.2 Limits and Trading Rules

        • BC-8.2.1

          An investor may, through his relationship with any participating bank under the System, invest in securities made up by way of the investor's own initial margin and by way of financing from the relevant participating bank to that investor.

          Amended July 09
          October 07

        • BC-8.2.2

          Such financing referred to in Paragraph BC-8.2.1 is subject to the limit on margin percentage given in Paragraph BC-8.2.10.

          Amended January 2011
          July 2009
          October 2007

        • BC-8.2.3

          The amount of the margin facility made to an investor under the System shall be included as an exposure to that customer, and contribute towards the large exposures limit and the consumer finance limit for that person.

          October 07

        • BC-8.2.4

          The total amount of financing granted by an individual participating bank to all investors under the System shall not, at any time exceed 15% of that participating bank's capital base, such percentage to be reviewed by the CBB at its discretion from time to time.

          October 07

        • BC-8.2.5

          The CBB will require participating banks to inform the Credit Reference Bureau ('CRB') of all facility limits approved to investors under the System from time to time. Participating banks must check with the CRB on the amount of facility limits outstanding under the System at any time to a particular investor.

          Amended: October 2016
          Amended January 2011
          October 2007

        • SRO Members

          • BC-8.2.6

            Only licensed SRO members who meet the requirements to participate in the System and are authorised as such by the licensed exhange and the CBB will be permitted to act as brokers for the System.

            Amended January 2011
            October 2007

        • Documentation

          • BC-8.2.7

            Only standard-form documents (application forms and agreements) will be used for the System. Standard-form agreements, drafted and approved in advance by the licensed exchange, will be entered into between the participating bank and the investor (in respect of financing), and between the participating bank and the investor and the SRO member (in respect of trading) and, as relevant, these agreements shall (amongst other things) confirm that:

            (a) The investor is borrowing or financing a stated amount from the participating bank for the purpose of taking part in the System;
            (b) The investor will repay such stated amount, together with any profit or charges thereon, when due and in accordance with the agreement;
            (c) The investor understands the risks involved in margin trading as well as the implications of the undertakings given by him;
            (d) The participating bank can sell the securities bought through the System if the relevant margin is called and not met, without further formalities being required;
            (e) The SRO member is liable for marking the securities to market on a daily (or more frequent) basis and for keeping the participating bank updated as to the participating bank's exposure to the investor;
            (f) The investor can place orders with the SRO member for the purchase of securities up to the limit permitted by the agreement;
            (g) Each party to the agreement in question shall abide by the duty of confidentiality imposed on him in relation to the matters set out in the agreement; and
            (h) There is an overriding obligation on the parties thereto to comply with Bahrain law in general and, in particular, with the share-ownership restrictions applying to certain types of securities
            Amended: January 2011
            October 2009
            October 2007

        • Owner of the Securities bought Using the System

          • BC-8.2.8

            For ease of transfer and sale of the securities in the event that a margin is called by the participating bank but not met by the investor, the securities will be registered in the participating bank's name (for the account of the investor) and held by a custodian.

            Amended January 2011
            October 2007

          • BC-8.2.9

            Under Paragraph BC-8.2.8 above; (a) the securities should not be considered as part of the bank's own assets for the purposes of determining ownership/control under Bahrain law, and (b) if the investor has discharged his obligations to the participating bank under the System and the securities have not been sold, the securities shall be transferred into the legal ownership of the investor.

            Amended January 2011
            October 2007

        • Margin Percentage

          • BC-8.2.10

            For equities listed on any licensed exchange, an investor shall have the right to obtain financing, the value of which shall not exceed 50% of the total value of the funds being invested (i.e. 1:1). The CBB and the licensed exchange shall coordinate in making any change to the margin percentages set for the System.

            Amended: July 2015
            Amended January 2011
            October 2007

        • Margin Call Top-up

          • BC-8.2.11

            The margin call top-up shall be 30% of the total value of the funds invested by an investor through a margin account with a participating bank. An investor shall settle a margin call on the settlement date (as determined by the BSE) by making a cash payment of such amount to the participating bank. Such cash payment may, at the investor's discretion and in whole or part, come from the sale of the securities bought through the System, or otherwise. Failure to meet such margin call will, however, give the participating bank the right to sell the securities bought through the System.

            Amended January 2011
            October 2007

        • Margin Charges

          • BC-8.2.12

            The participating bank shall impose charges on the financing amount granted to the investor at a rate or on a basis to be determined by the participating bank. In the event that investor's margin account is in credit in excess of the margin applicable thereto, profit shall be paid on the excess at a rate to be determined by the participating bank.

            October 07

    • BC-9 BC-9 Regulated Islamic Banking Services

      • BC-9.1 BC-9.1 Scope of Application in Relation to Customer Categories [Deleted]

        [This Section was deleted in July 2015]

        Deleted: July 2015

        • BC-9.1.1

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

        • BC-9.1.2

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

        • Overseas Branches and Subsidiaries [Deleted]

          [This heading was deleted in July 2015]

          • BC-9.1.3

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Added: April 08

          • BC-9.1.4

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.1.5

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

      • BC-9.2 BC-9.2 General Rules

        • BC-9.2.1

          This Chapter applies to all the regulated Islamic banking services listed in Paragraph LR-1.3.1 of all Islamic bank licensees, except where otherwise indicated.

          Amended: July 2015
          Amended: April 2011
          Amended: January 2011
          Added: April 2008

        • BC-9.2.1A

          Where reference is made to investment activities, these refer to regulated Islamic banking services as per Subparagraphs LR-1.3.1 (c to k).

          Added: July 2015

        • BC-9.2.2

          This Module aims to encourage high standards of business conduct, which are broadly applicable to all Islamic bank licensees, all regulated banking services referred to in Paragraph BC-9.2.1, and all types of customers.

          Amended: July 2015
          Amended: January 2011
          Added: April 2008

        • BC-9.2.3

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • BC-9.2.4

          Islamic bank licensees must maintain adequate records, as required in Chapter OM-7 to demonstrate compliance with the requirements of this Module, in addition to the requirements in the 'Code of Best Practice for Consumer Finance'.

          Amended: July 2015
          Added: April 08

        • BC-9.2.5

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

      • BC-9.3 BC-9.3 Overarching Principles [Deleted]

        [This Section was deleted in July 2015]

        Deleted: July 2015

        • BC-9.3.1

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Amended: January 2011
          Added: April 2008

        • BC-9.3.2

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

      • BC-9.4 BC-9.4 Customer Classification [Deleted]

        [This Section was deleted in July 2015]

        Deleted: July 2015

        • BC-9.4.1

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Amended: January 2011
          Added: April 2008

        • BC-9.4.2

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

        • BC-9.4.3

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Amended: January 2011
          Added: April 2008

        • BC-9.4.4

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

        • BC-9.4.5

          [This Paragraph was deleted in July 2015]

          Deleted: July 2015
          Added: April 08

        • Accredited Investors

          [This heading was deleted in July 2015]

          • BC-9.4.6

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.4.7

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.4.8

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.4.9

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

        • Retail Customer

          [This heading was deleted in July 2015]

          • BC-9.4.10

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

        • Records

          [This heading was deleted in July 2015]

          • BC-9.4.11

            [This Paragraph was deleted in July 2015]

            Deleted: July 2015
            Added: April 08

      • BC-9.5 BC-9.5 Marketing and Promotion

        • BC-9.5.1

          The requirements of this section apply to product specific or service specific material and not to general brand awareness promotional material. In addition to the requirements of this Section, licensees should consider Section BC-9.8.

          Amended: July 2015
          Added: April 08

        • BC-9.5.2

          Islamic bank licensees must ensure that all advertising and promotional material for specific products that is sent to any class of customer is fair, clear and not misleading.

          Added: April 08

        • BC-9.5.3

          With respect to customers, in ensuring that the description of the product or the service in the promotional material is fair, clear and not misleading, the Islamic bank licensee should, among other precautionary measures, ensure that:

          (a) The purpose, and to the extent practicable, the content, of the information or communication are likely to be understood by the average member of the group to whom the communication is addressed;
          (b) Key items contained in the information are given due prominence;
          (c) The method of presentation in the information does not disguise, diminish, or obscure important risks, warnings or information; and
          (d) The communication does not omit information that is material to ensure it is fair, clear and not misleading.
          Amended: July 2015
          Added: April 08

        • BC-9.5.4

          In ensuring that the description of the product or the service in the promotional material is fair, the Islamic bank licensee should avoid exaggerating the potential benefits of the products or services being offered in any communication with a customer or potential customer.

          Amended: July 2015
          Added: April 08

        • BC-9.5.5

          In ensuring that the description of the product or the service in relation to promotional material directed at customers is adequate, the Islamic bank licensee should: ensure that the promotional material contains a balanced description of the main characteristics of the product or service it relates to, including the nature of the financial commitment and risks involved.

          Amended: July 2015
          Added: April 08

        • BC-9.5.5A

          In addition, the description must state the name of the person, if the communication relates to a product or service of a person other than the Islamic bank licensee.

          Added: July 2015

        • BC-9.5.5B

          In the case of investment activities, the description should indicate whether or not the financial instruments involved are illiquid, and traded in a recognised exchange or market; the existence or absence of any right of withdrawal or cancellation and, where such a right exists, its duration and the conditions for exercising it, including information on any amount that the customer may be required to pay to exercise that right; and state if the communication relates to a financial instrument or service of a person other than the Islamic bank licensee, the name of the person.

          Added: July 2015

        • BC-9.5.6

          Islamic bank licensees must ensure that the accuracy of all material statements of fact in promotional materials is supported by adequate evidence.

          Added: April 08

        • BC-9.5.7

          Islamic bank licensees must not, in any form of communication with an individual customer or any class of customer, unreasonably attempt to limit or avoid any duty or liability it may have to that individual customer or class of customer in relation to regulated banking services, unless otherwise agreed in writing by both parties.

          Added: April 08

        • BC-9.5.8

          An example of an unreasonable attempt to limit liability is where a financial product is given protection or compensation status in its home country and such status is not given by the Bahrain Bank (or branch) to its customers.

          Added: April 08

        • BC-9.5.9

          Islamic bank licensees that underwrite or market public offerings must ensure that their promotional material complies with the relevant capital markets disclosure standards of the CBB.

          Added: April 08

        • BC-9.5.10

          Capital markets disclosure standards are currently contained in the Disclosure Standards Regulation of 3 December 2003.

          Added: April 08

        • Content of Promotions

          • BC-9.5.11

            Before an Islamic bank licensee communicates any promotional material on a specific product or service to a customer or a potential customer it must ensure that the promotional material at the very least contains the information laid out in Paragraph BC-9.13.1.

            Added: April 08

          • BC-9.5.12

            Islamic bank licensees must not make use of the name of the CBB in any promotion in such a way that would indicate endorsement or approval of its products or services.

            Added: April 08

          • BC-9.5.12A

            For greater certainty, notification in promotion material that a bank is licensed by the CBB is not regarded as endorsement or approval by the CBB of any products or services being offered by the bank and does not contravene the requirements of Paragraph BC-9.5.12.

            Added: July 2012

        • Records

          • BC-9.5.13

            Islamic bank licensees must maintain a record of all promotional materials issued by them or on their behalf.

            Added: April 08

        • Real Time Promotions

          • BC-9.5.14

            Islamic bank licensees must not make a real time promotion to customers unless the concerned customer has been notified of the fact in advance and has agreed in writing to receive real time promotions.

            Amended: July 2015
            Added: April 08

          • BC-9.5.15

            For the purposes of Paragraph BC-9.5.14, a real time promotion is a promotion made in the course of a personal visit, telephone conversation or other interactive dialogue.

            Added: April 08

          • BC-9.5.16

            Consent to receive real time promotions could be, for instance, at the time of the initial customer profiling, by means of signing a form clearly indicating such consent.

            Added: April 08

          • BC-9.5.17

            A representative of the Islamic bank licensee must, on making contact for the first time with a customer, and again at any time when asked to do so by the customer:

            (a) Identify himself as being a representative of the Islamic bank licensee;
            (b) State the name of the Islamic bank licensee; and
            (c) Present the customer with a business card on meeting that customer, unless he has given him such a card at a previous meeting. The business card must include a statement of the Islamic bank licensee's licensing status.
            Amended October 2010
            Added: April 08

          • BC-9.5.18

            For the purposes of Rule BC-9.5.17(c), the statement on the business card should make clear the licensing status of the Islamic bank licensee; however it should not lead the customer to believe that the product being offered has been approved by the CBB. The suggested wording for the statement of licensing status is as follows: “Licensed as an Islamic retail/wholesale bank by the CBB”.

            Amended: October 2010
            Added: April 08

          • BC-9.5.19

            In oral communications with a customer, whether in person or by telephone, the representative of the Islamic bank licensee must:

            (i) Conduct himself in a polite manner and respect the wishes of the customer;
            (ii) State the genuine purpose of the call at the commencement of the conversation;
            (iii) Ascertain whether or not the customer wishes him to proceed with the conversation if the time of the conversation was not previously agreed by the customer;
            (iv) Explain clearly the financial products or other services which he is authorised to arrange;
            (v) Recognise and respect the right of the customer to terminate the call at any time; and
            (vi) If he requests another appointment and the customer refuses, shall accept that refusal courteously and in such a manner as to cause no embarrassment to the customer.
            Amended: July 2015
            Amended: January 2011
            Added: April 2008

        • Records

          • BC-9.5.20

            Islamic bank licensees must keep sufficient records of real time promotions made by them, or on their behalf by other persons, for CBB’s supervision purposes.

            Added: April 08

          • BC-9.5.21

            These records should include evidence that customers have been notified in advance and agreed to receive real time promotions, as required under Rule BC-9.5.14.

            Added: April 08

      • BC-9.6 BC-9.6 Accepting Customers

        • Applicability

          • BC-9.6.1

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

        • Terms of Business

          • BC-9.6.2

            Islamic bank licensees must provide their customers with their terms of business, setting out the basis on which the regulated banking services are to be conducted (see also Paragraph BC-9.8.13).

            Amended: July 2015
            Amended: January 2011
            Amended: October 2009
            Added: April 2008

          • BC-9.6.3

            The terms of business in relation to providing regulated banking services as defined in Paragraph BC-9.2.1 to a customer must take the form of a customer agreement.

            Amended: July 2015
            Amended: January 2011
            Amended: October 2009
            Added: April 2008

          • BC-9.6.4

            The terms of business must include the rights and obligations of parties to the agreement, as well as other terms relevant to the regulated banking services. The terms of business must include, but are not limited to, the items included in Paragraph BC-9.13.2.

            Amended: October 2009
            Added: April 08

          • BC-9.6.5

            An application form in relation to regulated banking services will be deemed to be a customer agreement, provided the form includes the principal terms and conditions of the service, such that the customer is provided sufficient information to allow him to understand the basis on which the service is to be conducted.

            Added: April 08

          • BC-9.6.6

            The customer agreement must be provided in good time prior to providing the regulated banking service.

            Added: April 08

          • BC-9.6.7

            For the purposes of Rule BC-9.6.6, "good time" should be taken to mean sufficient time to enable the customer to consider properly the product or service on offer before he is bound, and that customer agreement must comply with the requirements in BC-B.5.13 regarding a 'cooling off period'.

            Amended: July 2015
            Added: April 08

        • Customer Understanding and Acknowledgement

          • BC-9.6.8

            Islamic bank licensees must not enter into a customer agreement unless they have taken reasonable care to ensure that their customer has had a proper opportunity to consider the terms.

            Amended: July 2015
            Added: April 08

          • BC-9.6.9

            Islamic bank licensees must obtain their customer's consent to the terms of the customer agreement as evidenced by a signature or an equivalent mechanism.

            Amended: July 2015
            Added: April 08

          • BC-9.6.10

            The equivalent mechanism refers to instances where a customer may have signed a mandate letter or other document accompanying the terms of the customer agreement.

            Amended: October 2009
            Added: April 2008

          • BC-9.6.11

            The customer agreement must contain the signatures of both parties to the agreement. If the agreement is signed by only the customer (in case it is in the form of an application), copies of the signed agreement must be provided by the Islamic bank licensee to the customer.

            Amended: October 2009
            Added: April 2008

        • Records

          • BC-9.6.12

            Islamic bank licensees must keep sufficient records of customer agreements and any documents referred to in the customer agreement as soon as the agreement comes into force, for CBB's supervision purposes.

            Amended: October 2009
            Added: April 2008

          • BC-9.6.13

            Detailed record-keeping requirements are contained in Module OM (Operational Risk Management) and Module FC (Financial Crime).

            Amended: July 2015
            Added: April 08

      • BC-9.7 BC-9.7 Suitability

        • Applicability

          • BC-9.7.1

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

        • Information and Communication

          • BC-9.7.2

            Islamic bank licensees must seek information from their customers (and potential customers) about their needs, circumstances and investment objectives (including their risk appetite), relevant to the services to be provided.

            Amended: July 2015
            Amended: July 2014
            Amended: January 2011
            Added: April 2008

          • BC-9.7.3

            For the purposes of Rule BC-9.7.2, the Islamic bank licensee, when providing the regulated Islamic banking services, should ask the customer or potential customer to provide information regarding his knowledge and experience in the field relevant to the specific type of financial products and/or services offered or demanded so as to enable the licensee to assess whether the financial product or service is appropriate to the customer. The evaluation of the customer's needs, circumstances and objectives (including risk appetite) can be done through a structured questionnaire.

            Amended: July 2015
            Added: April 08

          • BC-9.7.4

            For the purposes of satisfying the requirement under Rule BC-9.7.2, Islamic bank licensees must ensure that the information and facts they hold about their customers are accurate, complete and up to date.

            Added: April 08

          • BC-9.7.5

            In case of investment activities, where an Islamic bank licensee is managing financial instruments for a customer, it must periodically assess whether the customer's portfolio or account remains suitable over the lifetime of the customer relationship and advise the customer if it is no longer suitable.

            Amended: July 2015
            Added: April 08

          • BC-9.7.6

            In case of investment activities, where an Islamic bank licensee has pooled a customer's assets with those of others, with a view to taking common discretionary management decisions, the Islamic bank licensee must take reasonable steps to ensure that the transaction is suitable for the related customers having regard to their stated investment objectives.

            Amended: July 2015
            Added: April 08

        • Records

          • BC-9.7.7

            Islamic bank licensees must keep a record of each recommendation made to customers, and be able to demonstrate to the CBB compliance with this Section.

            Amended: July 2015
            Added: April 08

      • BC-9.8 BC-9.8 Disclosure of Information

        • Applicability

          • BC-9.8.1

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

        • Initial Disclosure Requirement

          • BC-9.8.2

            An Islamic bank licensee must provide (with respect to regulated banking services), comprehensible information to customers or potential customers on:

            (a) Itself and the types of services that it can provide;
            (b) [This Subparagraph was deleted in July 2015];
            (c) Fees, costs and associated charges payable by the customer such as:
            (i)  The basis or amount of its charges, remuneration and commission for conducting regulated financial services and
            (ii)  The nature or amount of any other income receivable by it or, to its knowledge, by its associate and attributable to that regulated banking service; and
            (d) [This Subparagraph was deleted in July 2015];
            (e) Information about methods of redress.
            Amended: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.8.3

            This Paragraph was deleted in July 2015.

            Amended: July 2015
            Amended: January 2011
            Added: April 2008

        • Risks

          • BC-9.8.4

            Islamic bank licensees must disclose adequate information to all classes of customers about risks underlying the financial products or services that are not readily apparent and which relate to the regulated Islamic banking service being provided.

            Amended: July 2015
            Added: April 08

        • Disclosure of Information for Investment Activities

          • BC-9.8.5

            In case of investment activities, Islamic bank licensees must provide customers with appropriate guidance on, and warnings of, relevant risks when providing regulated banking services, in relation to:

            (a) Transactions in illiquid financial instruments;
            (b) Leveraged transactions, including asset portfolios or collective investment schemes that have embedded leverage;
            (c) Financial instruments subject to high volatility in normal market conditions;
            (d) Securities repurchase agreements or securities lending agreements;
            (e) Transactions which involve credit, margin payments, or deposit of collateral;
            (f) Transactions involving material foreign exchange risk;
            (g) Interests in real estate; and/or
            (h) Islamic financial instruments.
            Amended: July 2015
            Added: April 08

          • BC-9.8.6

            In relation to transactions involving derivatives, Islamic bank licensees must provide customers with a written statement that includes explanations of their characteristics, in particular their leverage effect, liquidity and price volatility.

            Amended: July 2015
            Added: April 08

          • BC-9.8.7

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

          • BC-9.8.8

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

          • BC-9.8.9

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Added: April 08

          • BC-9.8.10

            In relation to a transaction in a financial instrument that is not readily realisable, Islamic bank licensees must:

            (a) Warn the customer that there is a restricted market for such financial instruments, and that it may therefore be difficult to deal in the financial instrument or to obtain reliable information about its value; and
            (b) Disclose any position knowingly held by the Islamic bank licensee or any of its associates in the financial instrument or in a related financial instrument.
            Amended: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.8.11

            The risk warning given to a customer or potential customer must be given due prominence in all related materials and must not be concealed or masked in any way by the wording, design or format of the information provided.

            Amended: July 2015
            Added: April 08

          • BC-9.8.12

            Risk warnings provided to a customer or potential customer about Shari'a compliant derivatives must make clear that the instrument can be subject to sudden and sharp falls in value. Where the customer may not only lose his entire investment but may also be required to pay more later, he must also be warned about this fact and the possible obligation to provide extra funding.

            Amended: July 2015
            Added: April 08

        • Cancellation and Withdrawals

          • BC-9.8.13

            Islamic bank licensees must disclose in their terms of business the existence or absence of a right to cancel as per the provisions of Paragraph BC-9.6.2.

            Added: April 08

          • BC-9.8.14

            Islamic bank licensees must pay due regard to the interests of their customers and treat them fairly.

            Added: April 08

        • Records

          • BC-9.8.15

            Islamic bank licensees must keep a record of statements issued in compliance with Rules in this Chapter, and of other information or recommendations provided to their customers, and be able to demonstrate to the CBB compliance with this Chapter.

            Amended: July 2015
            Added: April 08

      • BC-9.9 BC-9.9 Dealing and Managing

        • BC-9.9.1

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • Best and Timely Execution

          • BC-9.9.2

            Islamic bank licensees must take all reasonable steps to obtain, when executing orders, the best possible result for customers taking into account price, costs, speed, likelihood of execution and settlement, and any other consideration relevant to the execution of the order (subject to Paragraph BC-9.9.5 below).

            Amended: January 2011
            Added: April 2008

          • BC-9.9.3

            Islamic bank licensees must establish and implement effective arrangements for complying with Rule BC-9.9.2:

            a) Execution policies for each class of financial instrument;
            b) Maintenance of and disclosure to customers of information regarding execution venues and arrangements for disclosure to customers if orders are to be executed outside regulated markets;
            c) Monitoring of effectiveness of the order execution arrangements and execution policies in order to identify and, where appropriate, correct any deficiencies; and
            d) Maintenance of audit trails to demonstrate to their customers that orders were executed in accordance with the relevant execution policy.
            Added: April 08

          • BC-9.9.4

            This Paragraph was deleted in July 2015.

            Deleted: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.9.5

            In determining whether an Islamic bank licensee has taken reasonable care to provide the best overall price for a customer in accordance with Rules BC-9.9.2 to BC-9.9.4, the CBB will take into account whether an Islamic bank licensee has:

            (a) Executed orders promptly and sequentially;
            (b) Discounted any fees and charges previously disclosed to the customer;
            (c) Disclosed the price at which an order is executed; and
            (d) Taken into account the available range of price sources for the execution of its customers' transactions. In the case where the Islamic bank licensee has access to prices of different regulated financial markets or alternative trading systems, it must execute the transaction at the best overall price available having considered other relevant factors.
            Added: April 08

          • BC-9.9.6

            Islamic bank licensees may only postpone the execution of a transaction if it is in the best interests of the customer, and the prior consent of the customer has been given, or when circumstances are beyond its control. The Islamic bank licensee must maintain a record of all postponements together with the reasons for the postponement.

            Added: April 08

          • BC-9.9.7

            Factors relevant to whether the postponement of an existing customer order may be in the best interests of the customer include where:

            (a) The customer order is received outside of normal trading hours;
            (b) A foreseeable improvement in the level of liquidity in the financial instrument is likely to enhance the terms on which the Islamic bank licensee can execute the order; or
            (c) Executing the order as a series of partial executions over a period of time is likely to improve the terms on which the order as a whole is executed.
            Added: April 08

        • Non-market Price Transactions

          • BC-9.9.8

            Islamic bank licensees must not enter into a non-market price transaction in any capacity, with or for a customer, if it has reasonable grounds to suspect that the customer is entering into the transaction for an illegal or improper purpose.

            Added: April 08

          • BC-9.9.9

            For the purposes of Paragraph BC-9.9.8, a non-market price transaction is one where the price paid by the Islamic bank licensee, or its customer, differs from the prevailing market price. With respect to transactions in financial instruments traded on a licensed exchange, licensees are reminded that in Bahrain the law prohibits off-market transactions.

            Amended: January 2011
            Added: April 2008

          • BC-9.9.10

            For the purposes of Paragraph BC-9.9.8, examples of improper purposes for transactions include:

            (a) The perpetration of a fraud;
            (b) The disguising or concealment of the nature of a transaction or of profits, losses or cash flows;
            (c) Transactions which amount to market abuse;
            (d) High-risk transactions under the Anti Money Laundering Regulations; and
            (e) "Window dressing", in particular around the year end, to disguise the true financial position of the person concerned.
            Added: April 08

          • BC-9.9.11

            Rule BC-9.9.8 does not apply to a non-market-price transaction if it is subject to the rules of a recognised investment exchange.

            Added: April 08

        • Aggregation and Allocation

          • BC-9.9.12

            Islamic bank licensees may only aggregate an order for a customer with an order for other customers, or with an order for its own account, where:

            (a) It is unlikely that the aggregation will disadvantage the customers whose orders have been aggregated; and
            (b) It has disclosed to each customer concerned in writing that it may aggregate orders, where these work to the customer's advantage.
            Added: April 08

          • BC-9.9.13

            If an Islamic bank licensee has aggregated orders of customers, it must make a record of the intended basis of allocation and the identity of each customer before the order is effected (subject to the “best execution” provisions of Paragraph BC-9.9.2).

            Amended: January 2011
            Added: April 2008

          • BC-9.9.14

            Where an allocation takes place, prices must not be changed. The order must be allocated equally so that no customer or broker is advantaged over any change.

            Amended: April 2013
            Added: April 08

          • BC-9.9.15

            Islamic bank licensees must have written policies on aggregation and allocation which are consistently applied; these must include the policy that will be adopted when only part of the aggregated order has been filled.

            Added: April 08

          • BC-9.9.16

            Where an Islamic bank licensee has aggregated a customer order with an order for other customers or with an order for its own account, and part or all of the aggregated order has been filled, it must:

            (a) Promptly allocate the financial instruments concerned;
            (b) Allocate the financial instruments in accordance with its stated policy;
            (c) Ensure the allocation is done fairly and uniformly by not giving undue preference to itself or to any of those for whom it dealt;
            (d) Give priority to satisfying customer orders where the aggregation order combines a customer order and an own account order, if the aggregate total of all orders cannot be satisfied, unless it can demonstrate on reasonable grounds that without its own participation it would not have been able to execute those orders on such favourable terms, or at all; and
            (e) Make and maintain a record of:
            (i) The date and time of the allocation;
            (ii) The relevant financial instruments;
            (iii) The identity of each customer concerned;
            (iv) The amount allocated to each customer and to the Islamic bank licensee; and
            (v) The price of each financial instrument and allocation.
            Amended: April 2013
            Added: April 08

        • Excessive Dealing

          • BC-9.9.17

            Islamic bank licensees must not advise any customer to transact with a frequency or in amounts that might result in those transactions being deemed excessive in light of historical volumes, market capitalisation, customer portfolio size and related factors.

            Amended: July 2015
            Amended: October 2009
            Added: April 2008

        • Right to Realise a Customer's Assets

          • BC-9.9.18

            Islamic bank licensees must not realise a customer's assets, unless it is legally entitled to do so, and has either:

            (a) Set out in the terms of business:
            (i) The action it may take to realise any assets of the customer;
            (ii) The circumstances in which it may do so;
            (iii) The asset (if relevant) or type or class of asset over which it may exercise the right; or
            (b) Given the customer written or oral notice of its intention to exercise its rights before it does so.
            Amended: July 2015
            Added: April 08

        • Margin Requirements

          • BC-9.9.19

            Before conducting a transaction with or for a customer, Islamic bank licensees must notify the customer of:

            (a) The circumstances in which the customer may be required to provide any margin;
            (b) The form in which the margin may be provided;
            (c) The steps the Islamic bank licensee may be required or entitled to take if the customer fails to provide the required margin, including:
            (i) The fact that the customer's failure to provide margin may lead to the Islamic bank licensee closing out his position after a time limit specified by the firm;
            (ii) The circumstances in which the Islamic bank licensee will have the right or duty to close out the customer's position; and
            (iii) The circumstances, other than failure to provide the required margin, that may lead to the Islamic bank licensee closing out the customer's position without prior reference to him.
            Amended: July 2015
            Added: April 08

          • BC-9.9.20

            Islamic bank licensees must close out a customer's open position if that customer has failed to meet a margin call within a maximum of five business days following the date on which the obligation to meet the call accrues, unless:

            (a) The Islamic bank licensee has received confirmation from a relevant third party (such as a clearing firm) that the customer has given instructions to pay in full; or
            (b) The Islamic bank licensee has taken reasonable care to establish that the delay is owing to circumstances beyond the customer's control.
            Amended: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.9.21

            For the purposes of Rule BC-9.9.20, Islamic bank licensees may require the closing of a customer's open position in less than five business days, for their own risk management purposes.

            Amended: July 2015
            Added: April 08

          • BC-9.9.22

            Islamic bank licensees must also follow the requirements of Chapter BC-8 concerning the operation of the margin trading system.

            Amended: October 2015
            Amended: January 2011
            Added: April 2008

        • Programme Trading

          • BC-9.9.23

            Before an Islamic bank licensee executes a programme trade, it must disclose to its customer whether it will be acting as a principal or agent. An Islamic bank licensee must not subsequently act in a different capacity from that which is disclosed without the prior consent of the customer.

            Added: April 08

          • BC-9.9.24

            The term “programme trade” describes a single transaction or series of transactions executed for the purpose of acquiring or disposing of, for a customer, all or part of a portfolio or a large basket of financial instruments.

            Added: April 08

          • BC-9.9.25

            Islamic bank licensees must ensure that neither they, nor an associate, execute an own account transaction in any financial instrument included in a programme trade, unless they have notified the customer in advance that they may do this, or can otherwise demonstrate that they have provided fair treatment to the customer concerned.

            Added: April 08

        • Records

          • BC-9.9.26

            Islamic bank licensees must keep a record of each step they undertake in relation to each transaction to demonstrate to the CBB compliance with Section BC-9.9.

            Added: April 08

      • BC-9.10 BC-9.10 Reporting to Customers

        • BC-9.10.1

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • Confirmation of Transactions

          • BC-9.10.2

            When an Islamic bank licensee provides regulated Islamic banking services, it must establish procedures to keep the customer informed of the essential details of the financial product or service.

            Amended: July 2015
            Added: April 08

          • BC-9.10.3

            For the purposes of Rule BC-9.10.2, reference should be made to Chapter BC-4 and to Chapter CM-7.

            Amended: July 2015
            Added: April 08

          • BC-9.10.4

            For the purposes of Rule BC-9.10.2, in case of investment activities, Islamic bank licensees must include at the very least in their confirmation notes, the information included in Paragraph BC-9.13.7.

            Amended: July 2015
            Added: April 08

        • Periodic Statements

          • BC-9.10.5

            Islamic bank licensees must promptly and at suitable intervals provide their customers with periodic statements on regulated Islamic banking services provided, throughout the duration of the contractual relationship between the bank and the customer.

            Added: July 2015

          • BC-9.10.6A

            In case of credit activities, Islamic bank licensees must provide periodic statements as required by the Code of Best Practice on Consumer Credit and Charging and in accordance with Section BC-4.3.

            Added: July 2015

          • BC-9.10.6B

            In case of investment activities, Islamic bank licensees must promptly and at suitable intervals provide their customers with a written statement when they:

            (a) Undertake the activity of managing financial instruments; or
            (b) Operate a customer's account containing financial instruments.
            Amended: July 2015
            Added: April 08

          • BC-9.10.6C

            For the purposes of Rule BC-9.10.6B suitable intervals means:

            (a) Monthly, if the customer's portfolio includes derivative transactions in highly volatile classes of financial instruments or leveraged transactions; or
            (b) At least six-monthly in other cases.
            Added: July 2015

          • BC-9.10.6

            Islamic bank licensees must provide a periodic statement:

            (a) Monthly, if the customer is a retail customer and the retail customer's portfolio includes derivative transactions in highly volatile classes of financial instruments or leveraged transactions; or
            (b) At least six-monthly in other cases.
            Added: April 08

          • BC-9.10.7

            Periodic statements, issued in accordance with Rule BC-9.10.6 (A and B), must contain, at the very least, the information contained in Paragraph BC-9.13.8, as at the end of the period covered.

            Amended: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.10.8

            Where an Islamic bank licensee undertakes the activity of managing financial instruments on a discretionary basis, the periodic statements, issued in accordance with Rule BC-9.10.6, must also include at the very least the information included in Paragraph BC-9.13.9.

            Amended: July 2015
            Amended: January 2011
            Added: April 2008

          • BC-9.10.9

            In addition to Rules BC-9.10.7 and BC-9.10.8, where the customer may not only lose his entire investment but may also be required to pay more later, Islamic bank licensees must also include the additional information included in Paragraph BC-9.13.9.

            Amended: July 2015
            Added: April 08

        • Records

          • BC-9.10.10

            Islamic bank licensees must immediately record the essential elements of all orders that are received.

            Added: April 08

          • BC-9.10.11

            For the purposes of Rule BC-9.10.10, essential elements of orders received include the particulars of the customer and order, time, price of execution, and number of instruments.

            Added: April 08

          • BC-9.10.12

            Islamic bank licensees must immediately record the essential elements of individual orders received, including:

            (a) Particulars of the customer and order;
            (b) Time of execution;
            (c) Price of execution; and
            (d) Number of instruments.
            Amended: July 2015
            Added: April 08

          • BC-9.10.13

            For purposes of Rule BC-9.10.12, Islamic bank licensees should include, at the very least, the information provided in Paragraph BC-9.13.9.

            Amended: July 2015
            Added: April 08

          • BC-9.10.14

            Islamic bank licensees must make a copy of any confirmation of a transaction or periodic statement provided to a customer, and retain it for at least five years from the date on which it was provided.

            Added: April 08

      • BC-9.11 BC-9.11 Complaints

        [This section was deleted in October 2011]

        • BC-9.11.1

          [This paragraph was deleted in October 2011].

          Deleted: October 2011

        • BC-9.11.2

          [This paragraph was deleted in October 2011].

          Deleted: October 2011

        • BC-9.11.3

          [This paragraph was deleted in October 2011].

          Deleted: October 2011

        • [Deleted]

          Deleted: October 2011

          • BC-9.11.4

            [This paragraph was deleted in October 2011].

            Deleted: October 2011

          • BC-9.11.5

            [This paragraph was deleted in October 2011].

            Deleted: October 2011

      • BC-9.12 BC-9.12 Conflicts of Interest

        • BC-9.12.1

          Islamic bank licensees must undertake all reasonable steps to identify conflicts of interest between themselves (or any person directly or indirectly linked to them by control) and their customers, which may arise in the course of providing a regulated Islamic banking service.

          Amended: July 2015
          Added: April 08

        • BC-9.12.2

          Where conflicts arise, Islamic bank licensees must:

          (a) Disclose any material interest or conflict of interest to the customer in writing (which may include a disclosure in the Islamic bank licensee's terms of business) either generally or in relation to a specific transaction, and take reasonable steps to ensure that the customer does not object;
          (b) Establish information barriers between activities such as proprietary trading, portfolio management and corporate finance business; and
          (c) Produce a written policy of independence, which requires an employee to disregard any conflict of interest or material interest when advising a customer or exercising discretion.
          Added: April 08

        • BC-9.12.3

          If an Islamic bank licensee determines that it is unable to manage a conflict of interest or material interest using one of the methods described in Rule BC-9.12.2 it must decline to act for the customer.

          Added: April 08

        • Personal Account Transactions

          • BC-9.12.4

            Islamic bank licensees must establish and maintain adequate policies and procedures, to ensure that:

            (a) Employees involved with advising and arranging do not undertake a personal account transaction unless:
            (i) The Islamic bank licensee has, in a written notice, drawn to the attention of the employee the conditions upon which the employee may undertake personal account transactions and that the contents of such a notice are made a term of his contract of employment or services;
            (ii) The Islamic bank licensee has given its written permission to that employee for that transaction or to transactions generally in financial instruments of that kind; and
            (iii) The transaction will not conflict with the Islamic bank licensee's duties to its customers;
            (b) It receives prompt notification or is otherwise aware of each employee's personal account transactions; and
            (c) If an employee's personal account transactions are conducted with the Islamic bank licensee, each employee's account must be clearly identified and distinguishable from other customers' accounts.
            Added: April 08

          • BC-9.12.5

            The written notice in sub-Paragraph BC-9.12.4 (a)(i) must make it explicit that, if an employee is prohibited from undertaking a personal account transaction, he must not, except in the proper course of his employment:

            (a) Procure another person to enter into such a transaction; or
            (b) Communicate any information or opinion to another person if he knows, or ought to know, that the person will as a result, enter into such a transaction or procure some other person to do so.
            Added: April 08

          • BC-9.12.6

            Where an Islamic bank licensee has taken reasonable steps to determine that an employee will not be involved to any material extent in, or have access to information about, the Islamic bank licensee's investment business, then the conditions or restrictions on personal account transactions, in Rule BC-9.12.4, need not be applied to that employee.

            Added: April 08

          • BC-9.12.7

            Islamic bank licensees must establish and maintain procedures and controls so as to ensure that an investment analyst does not undertake a personal account transaction in a financial instrument if the investment analyst is preparing investment research:

            (a) On that investment or its issuer; or
            (b) On a related investment, or its issuer;

            until the investment research is published or made available to the Islamic bank licensee's customers.

            Added: April 08

        • Investment Research

          • BC-9.12.8

            Where an Islamic bank licensee issues investment research, its conflicts policy must specify the types of investment research issued by it. An Islamic bank licensee that prepares and publishes investment research must have adequate procedures and controls to ensure:

            (a) The effective supervision of investment analysts by following at the very least the items listed in Paragraph BC-9.13.11;
            (b) That any actual or potential conflicts of interest are managed in accordance with Rule BC-9.12.1; and
            (c) That the investment research issued to customers is not biased.
            Added: April 08

          • BC-9.12.9

            Islamic bank licensees that publish investment research must take reasonable steps to ensure that the investment research:

            (a) Identifies the types of customers for which it is principally intended;
            (b) Distinguishes fact from opinion or estimates, and includes references to sources of data used;
            (c) Specifies the date when it was first published;
            (d) Specifies the period the ratings or recommendations are intended to cover;
            (e) Contains a clear and unambiguous explanation of the rating or recommendation system used;
            (f) Includes a price chart or line graph depicting the performance of the financial instrument for the period that the Islamic bank licensee has assigned a rating or recommendation for that financial instrument, which must also show the dates on which the ratings were revised; and
            (g) Includes a distribution of the different ratings or recommendations, in percentage terms:
            (i) For all financial instruments in respect of which the Islamic bank licensee publishes investment research; and
            (ii) For financial instruments, if any, where the Islamic bank licensee has undertaken corporate finance business with or for the issuer over the past 12 months.
            Added: April 08

          • BC-9.12.10

            An Islamic bank licensee must take reasonable steps to ensure that when it publishes investment research, disclosure is made of the following matters:

            (a) Any financial interest or material interest that the investment analyst or a close relative has, which relates to the financial instrument;
            (b) Any shareholding by the Islamic bank licensee or its associate of 1% or more of the total issued share capital of the issuer;
            (c) Whether the Islamic bank licensee or its associate acts as corporate broker for the issuer;
            (d) Any material shareholding by the issuer in the Islamic bank licensee;
            (e) Any corporate finance business undertaken by the Islamic bank licensee with or for the issuer over the past 12 months, and any future relevant corporate finance business initiatives; and
            (f) Whether the Islamic bank licensee is a market maker in the financial instrument.
            Amended: January 2011
            Added: April 2008

          • BC-9.12.11

            If an Islamic bank licensee acts as a manager or co-manager of an initial public offering or a secondary offering it must take reasonable steps to ensure that it does not publish investment research relating to the financial instrument during the period beginning on the day of publication of the listing particulars or a prospectus relating to the offering of that financial instrument and ending on the 30th calendar day after the day on which the financial instrument is admitted to trading.

            Amended: January 2011
            Added: April 2008

          • BC-9.12.12

            An Islamic bank licensee and its associates must not knowingly execute an own account transaction in a financial instrument, which is the subject of investment research, prepared either by the Islamic bank licensee or its associate, until the customers for whom the investment research was principally intended have had a reasonable opportunity to act upon it.

            Amended: January 2011
            Added: April 2008

          • BC-9.12.13

            The restriction in Rule BC-9.12.11 does not apply if:

            (a) The Islamic bank licensee or its associate is a market maker in the relevant financial instrument;
            (b) The Islamic bank licensee or its associate executes an unsolicited transaction for a customer; or
            (c) It is not expected to materially affect the price of the financial instrument.
            Added: April 08

        • Inducements

          • BC-9.12.14

            Islamic bank licensees must have systems and controls, policies and procedures to ensure that neither they, nor any of their employees, offer, give, solicit or accept any inducement which is likely to conflict significantly with any duty that they owe to their customers.

            Added: April 08

          • BC-9.12.15

            An Islamic bank licensee may only accept goods and services under a soft dollar agreement if:

            (a) The goods and services do not constitute an inducement;
            (b) The goods and services are reasonably expected to assist in the provision of regulated investment services to the Islamic bank licensee's customers;
            (c) The agreement is a written agreement for the supply of goods or services described in Rule BC-9.12.14, and these goods and services do not take the form of, or include, cash or any other direct financial benefit; and
            (d) The Islamic bank licensee makes adequate disclosures regarding the use of soft dollar agreements.
            Amended: October 2015
            Added: April 08

          • BC-9.12.16

            For the purpose of Sub-Paragraph BC-9.12.15(d), Paragraph BC-9.12.12 sets out the minimum disclosure requirements.

            Added: April 08

          • BC-9.12.17

            A soft dollar agreement is an agreement in any form under which an Islamic bank licensee receives goods or services in return for investment business put through or in the way of another person.

            Added: April 08

          • BC-9.12.18

            Before an Islamic bank licensee enters into a transaction for a customer, either directly or indirectly, with or through the agency of another person, under a soft dollar agreement which the Islamic bank licensee has, or knows that another member of its group has, with that other person, it must disclose to its customer:

            (a) The existence of the soft dollar agreement; and
            (b) The Islamic bank licensee's or its group’s policy relating to soft dollar agreements.
            Added: April 08

          • BC-9.12.19

            If an Islamic bank licensee has a soft dollar agreement under which the Islamic bank licensee deals for a customer, the Islamic bank licensee must provide that customer with information as set out in Paragraph BC-9.13.12.

            Added: April 08

      • BC-9.13 BC-9.13 Appendix

        • BC-9.13.1

          For the purpose of Paragraph BC-9.5.11, the minimum information that should be contained in promotional material for specific products includes:

          (a) The name of the Islamic bank licensee communicating the promotional material;
          (b) The licensing status of the Islamic bank licensee;
          (c) The Islamic bank licensee's address;
          (d) A description of the main characteristics of the financial product involved or service offered;
          (e) Suitable warning regarding the risks of the financial product involved and/or service offered; and
          (f) A clear statement indicating that, if a customer (as defined in Section BC-9.4) is in any doubt about the suitability of the agreement which is the subject of the promotion, he should consult his own financial adviser, or else the Islamic bank licensee.
          Amended: July 2015
          Added: April 08

        • BC-9.13.2

          For the purpose of Paragraph BC-9.6.2, the minimum information that should be contained in terms of business includes:

          (a) The licensing status of the Islamic bank licensee;
          (b) A statement that the licensee is bound by the CBB's regulation and licensing conditions;
          (c) The licensee's name, address, e-mail and telephone number;
          (d) A statement of the products and services provided by the licensee, as permitted by the CBB;
          (e) The total price to be paid by the customer to the Islamic bank licensee for its services, or, where an exact price cannot be indicated, the basis for the calculation of the price enabling the customer to verify it;
          (f) Information on any rights the parties may have to terminate the contract early or unilaterally under its terms, including any penalties imposed by the contract in such cases;
          (g) Where appropriate, the customer's investment objectives;
          (h) Where appropriate, the extent to which the Islamic bank licensee will consider the customers' personal circumstances when considering suitability (as required under Section BC-9.7) and the details of such matters that will be taken into account;
          (i) Any conflict of interest disclosure as required by Section BC-9.12;
          (j) Where appropriate, any disclosure of soft dollar agreements under Section BC-9.12;
          (k) A statement that clearly indicates the following:
          (i) The customer's right to obtain copies of records relating to his business with the licensee;
          (ii) The customer's record will be kept for 5 years or as otherwise required by Bahrain Law; and
          (iii) The name and job title, address and telephone number of the person in the Islamic bank licensee to whom any complaint should be addressed (in writing) by the customer.
          Amended: July 2015
          Added: April 08

        • BC-9.13.3

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • BC-9.13.4

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • BC-9.13.5

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • BC-9.13.6

          This Paragraph was deleted in July 2015.

          Deleted: July 2015
          Added: April 08

        • BC-9.13.7

          For the purpose of Paragraph BC-9.10.4, the minimum information that should be included in a transaction confirmation includes:

          (a) The Islamic bank licensee's name and address;
          (b) Whether the Islamic bank licensee executed the transaction as principal or agent;
          (c) The customer's name, account number or other identifier;
          (d) Where relevant, a description of the collective investment undertaking or fund, including the amount invested or number of units involved;
          (e) Whether the transaction was a sale or purchase;
          (f) The price or unit price at which the transaction was executed;
          (g) If applicable, a statement that the transaction was executed on an execution only basis;
          (h) The date and time of the transaction or a statement that the time of execution will be provided on request;
          (i) Due date and procedure for settlement of transaction and the bank account;
          (j) The amount the Islamic bank licensee charges in connection with the transaction, including commission charges and the amount of any mark-up or mark-down, fees, taxes or duties;
          (k) The amount or basis of any charges shared with another person or statement that this will be made available on request;
          (l) For collective investment undertakings, a statement that the price at which the transaction has been executed is on a historic price or forward price basis, as the case may be;
          (m) The regulated market on which the transaction was carried out or the fact that the transaction was undertaken outside a regulated market; and
          (n) Whether the customer's counterparty was the Islamic bank licensee itself or any other person in the Islamic bank group.
          Amended: July 2015
          Amended: January 2013
          Added: April 08

        • BC-9.13.8

          For the purpose of Paragraph BC-9.10.7, the minimum information that should be included in a periodic statement includes:

          (a) The number, description and value of each financial instrument;
          (b) The amount of cash held;
          (c) The total value of the portfolio; and
          (d) A statement as to the basis on which the value of each financial instrument was calculated.
          Amended: July 2015
          Added: April 08

        • BC-9.13.9

          For the purpose of Paragraph BC-9.10.8, the minimum information that should be included in a periodic statement, where the relationship includes portfolio management, includes:

          (a) [This Subparagraph was deleted in October 2015];
          (b) The aggregate of any payments made and income received during the account period in respect of financing or borrowings made during that period;
          (c) A management report on the strategy implemented (provided at least yearly);
          (d) Total amount of fees and charges incurred during the period and an indication of their nature;
          (e) Information on any remuneration received from a third party and details of calculation basis;
          (f) Total amount of dividends, and other payments received during the period in relation to the customers portfolio;
          (g) Details of each transaction which have been entered into for the portfolio during the period;
          (h) The aggregate of money and details of all financial instruments transferred into and out of the portfolio during the period;
          (i) The aggregate of any payments including the dates of their application and dividends or other benefits received by the Islamic bank licensee from the portfolio for its own account during that period;
          (j) A statement of the aggregate charges of the Islamic bank licensee and its associates; and
          (k) A statement of the amount of any remuneration received by the Islamic bank licensee or its associates or both from a third party.
          Amended: October 2015
          Amended: July 2015
          Added: April 08

        • BC-9.13.10

          For the purpose of Paragraph BC-9.10.9, the minimum information that should be included in periodic statements, where the relationship includes contingent liability investment transactions, includes:

          (a) The aggregate of money transferred into and out of the portfolio during the valuation period;
          (b) In relation to each open position in the account at the end of the account period, the unrealised profit or loss to the customer (before deducting or adding any commission which would be payable on closing out);
          (c) In relation to each transaction executed during the account period to close out a customer's position, the resulting profit or loss to the customer after deducting or adding any commission; and
          (d) The aggregate of each of the following in, or relating to, the customer's portfolio at the close of business on the valuation date:
          (i) Cash;
          (ii) Collateral value;
          (iii) Management fees; and
          (iv) Commissions;
          (e) [This Subparagraph was deleted in July 2015.]
          Amended: July 2015
          Added: April 08

        • BC-9.13.11

          For the purpose of Paragraph BC-9.12.8, the minimum requirements that should be met where the Islamic bank licensee prepares and publishes investment research include:

          (a) Analysts must not trade in securities or related derivatives ahead of publishing research on the issuer of these securities;
          (b) Analysts must not trade in securities or related derivatives of any issuer that they review in a manner contrary to their existing recommendations except in special circumstances subject to pre-approval by compliance or legal personnel;
          (c) Analysts must not accept inducements by issuers or others with a material interest in the subject matter of investment research; and
          (d) Islamic banks must not promise issuers favourable research coverage, specific ratings or specific target prices in return for a future or continued business relationship, service or investment.
          Amended: July 2015
          Amended: January 2011
          Added: April 2008

        • BC-9.13.12

          For the purpose of Paragraph BC-9.12.17, the minimum requirements that should be met where the Islamic bank licensee has a soft dollar agreement under which it deals with customers include:

          (a) The percentage paid under soft dollar agreements of the total commission paid by or at the direction of:
          (i) The Islamic bank licensee; and
          (ii) Any other member of the Islamic bank licensee's group which is a party to those agreements;
          (b) The value, on a cost price basis, of the goods and services received by the Islamic bank licensee under soft dollar agreements, expressed as a percentage of the total commission paid by or at the direction of:
          (i) The Islamic bank licensee; or
          (ii) Other members of the Islamic bank licensee's group;
          (c) A summary of the nature of the goods and services received by the Islamic bank licensee under the soft dollar agreements; and
          (d) The total commission paid from the portfolio of that customer.
          Amended: July 2015
          Amended: April 2011
          Added: April 2008

    • BC-10 BC-10 Customer Complaints Procedures

      • BC-10.1 BC-10.1 General Requirements

        • BC-10.1.1

          All Islamic bank licensees must have appropriate customer complaints handling procedures and systems for effective handling of complaints made by customers by 31st March 2012.

          Added: October 2011

        • BC-10.1.2

          Customer complaints procedures must be documented appropriately and their customers must be informed of their availability.

          Added: October 2011

        • BC-10.1.3

          All Islamic bank licensees must appoint a customer complaints officer and publicise his/ her contact details at all departments and branches and on the bank's website. The customer complaints officer must be of a senior level at the Islamic bank and must be independent of the parties to the complaint to minimize any potential conflict of interest.

          Amended: January 2012
          Added: October 2011

        • BC-10.1.3A

          The position of customer complaints officer may be combined with that of compliance officer.

          Added: July 2012

        • BC-10.1.4

          In the case of an overseas Islamic bank licensee, a local complaints officer must be present and must report all complaints to the head office complaints unit.

          Amended: January 2012
          Added: October 2011

      • BC-10.2 BC-10.2 Documenting Customer Complaints Handling Procedures

        • BC-10.2.1

          In order to make customer complaints handling procedures as transparent and accessible as possible, all Islamic bank licensees must document their customer complaints handling procedures. These include setting out in writing:

          (a) The procedures and policies for:
          (i) Receiving and acknowledging complaints;
          (ii) Investigating complaints;
          (iii) Responding to complaints within appropriate time limits;
          (iv) Recording information about complaints;
          (v) Identifying recurring system failure issues.
          (b) The types of remedies available for resolving complaints; and
          (c) The organisational reporting structure for the complaints handling function.
          Amended: January 2012
          Added: October 2011

        • BC-10.2.2

          Islamic bank licensees must provide a copy of the procedures to all relevant staff, so that they may be able to inform customers. A simple and easy-to-use guide to the procedures must also be made available to all customers, on request, and when they want to make a complaint.

          Added: October 2011

        • BC-10.2.3

          Islamic bank licensees are required to ensure that all financial services related documentation (such as financing documentation) provided to the customer includes a statement informing the customer of the availability of a simple and easy-to-use guide on customer complaints procedures in the event the customer is not satisfied with the services provided.

          Amended: July 2015
          Amended: January 2012
          Added: October 2011

      • BC-10.3 BC-10.3 Principles for Effective Handling of Complaints

        • BC-10.3.1

          Adherence to the following principles is required for effective handling of complaints:

          Added: October 2011

        • Visibility

          • BC-10.3.2

            "How and where to complain" must be well publicised to customers and other interested parties, in both English and Arabic languages.

            Added: October 2011

        • Accessibility

          • BC-10.3.3

            A complaints handling process must be easily accessible to all customers and must be free of charge.

            Added: October 2011

          • BC-10.3.4

            While an Islamic bank licensee's website is considered an acceptable mean for dealing with customer complaints, it should not be the only means available to customers as not all customers have access to the internet.

            Amended: January 2012
            Added: October 2011

          • BC-10.3.5

            Process information must be readily accessible and must include flexibility in the method of making complaints.

            Added: October 2011

          • BC-10.3.6

            Support for customers in interpreting the complaints procedures must be provided, upon request.

            Added: October 2011

          • BC-10.3.7

            Information and assistance must be available on details of making and resolving a complaint.

            Added: October 2011

          • BC-10.3.8

            Supporting information must be easy to understand and use.

            Added: October 2011

          • BC-10.3.9

            [This Paragraph was deleted in January 2012].

            Deleted: January 2012

        • Responsiveness

          • BC-10.3.10

            Receipt of complaints must be acknowledged in accordance with Section BC-10.5 "Response to Complaints".

            Added: October 2011

          • BC-10.3.11

            Complaints must be addressed promptly in accordance with their urgency.

            Added: October 2011

          • BC-10.3.12

            Customers must be treated with courtesy.

            Added: October 2011

          • BC-10.3.13

            Customers must be kept informed of the progress of their complaint, in accordance with Section BC-10.5.

            Added: October 2011

          • BC-10.3.14

            If a customer is not satisfied with an Islamic bank licensee's response, the Islamic bank licensee must advise the customer on how to take the complaint further within the organisation.

            Added: October 2011

          • BC-10.3.15

            In the event that they are unable to resolve a complaint, Islamic bank licensees must outline the options that are open to that customer to pursue the matter further, including, where appropriate, referring the matter to the Consumer Protection Unit at the CBB.

            Amended: April 2020
            Added: October 2011

        • Objectivity and Efficiency

          • BC-10.3.16

            Complaints must be addressed in an equitable, objective, unbiased and efficient manner.

            Amended: January 2012
            Added: October 2011

          • BC-10.3.17

            General principles for objectivity in the complaints handling process include:

            (a) Openness:

            The process must be clear and well publicised so that both staff and customers can understand.
            (b) Impartiality:
            (i) Measures must be taken to protect the person the complaint is made against from bias;
            (ii) Emphasis must be placed on resolution of the complaint not blame; and
            (iii) The investigation must be carried out by a person independent of the person complained about.
            (c) Accessibility:
            (i) The bank must allow customer access to the process at any reasonable point in time; and
            (ii) A joint response must be made when the complaint affects different participants.
            (d) Completeness:

            The complaints officer must find the relevant facts, talk to both sides, establish common ground and verify explanations wherever possible;
            (e) Equitability:

            Give equal treatment to all parties.
            (f) Sensitivity:

            Each complaint must be treated on its merits and paying due care to individual circumstances.
            (g) Objectivity for personnel – complaints handling procedures must ensure those complained about are treated fairly which implies:
            (i) Informing them immediately and completely on complaints about performance;
            (ii) Giving them an opportunity to explain and providing appropriate support;
            (iii) Keeping them informed of the progress and result of the complaint investigation;
            (iv) Full details of the complaint are given to those the complaint is made against prior to interview; and
            (v) Personnel must be assured they are supported by the process and should be encouraged to learn from the experience and develop a better understanding of the complaints process.
            (h) Confidentiality:
            (i) In addition to customer confidentiality, the process must ensure confidentiality for staff who have a complaint made against them and the details must only be known to those directly concerned;
            (ii) Customer information must be protected and not disclosed, unless the customer consents otherwise; and
            (iii) Protect the customer and customer's identity as far as is reasonable to avoid deterring complaints due to fear of inconvenience or discrimination.
            (i) Objectivity monitoring:

            Islamic bank licensees must monitor responses to customers to ensure objectivity which could include random monitoring of resolved complaints.
            (j) Charges:

            The process must be free of charge to customers;
            (k) Customer Focused Approach:
            (i) Islamic bank licensees must have a customer focused approach;
            (ii) Islamic bank licensees must be open to feedback; and
            (iii) Islamic bank licensees must show commitment to resolving problems.
            (l) Accountability:

            Islamic bank licensees must ensure accountability for reporting actions and decisions with respect to complaints handling.
            (m) Continual improvement:

            Continual improvement of the complaints handling process and the quality of products and services must be a permanent objective of the Islamic bank licensee.
            Amended: January 2012
            Added: October 2011

      • BC-10.4 BC-10.4 Internal Complaint Handling Procedures

        • BC-10.4.1

          An Islamic bank licensee's internal complaint handling procedures must provide for:

          (a) The receipt of written complaints;
          (b) The appropriate investigation of complaints;
          (c) An appropriate decision-making process in relation to the response to a customer complaint;
          (d) Notification of the decision to the customer;
          (e) The recording of complaints; and
          (f) How to deal with complaints when a business continuity plan (BCP) is operative.
          Added: October 2011

        • BC-10.4.2

          An Islamic bank licensee's internal complaint handling procedures must be designed to ensure that:

          (a) All complaints are handled fairly, effectively and promptly;
          (b) Recurring systems failures are identified, investigated and remedied;
          (c) The number of unresolved complaints referred to the CBB is minimised;
          (d) The employee responsible for the resolution of complaints has the necessary authority to resolve complaints or has ready access to an employee who has the necessary authority; and
          (e) Relevant employees are aware of the Islamic bank licensee's internal complaint handling procedures and comply with them and receive training periodically to be kept abreast of changes in procedures.
          Added: October 2011

      • BC-10.5 BC-10.5 Response to Complaints

        • BC-10.5.1

          An Islamic bank licensee must acknowledge in writing customer written complaints within 5 working days of receipt.

          Added: October 2011

        • BC-10.5.2

          An Islamic bank licensee must respond in writing to a customer complaint within 4 weeks of receiving the complaint, explaining their position and how they propose to deal with the complaint.

          Added: October 2011

        • Redress

          • BC-10.5.3

            An Islamic bank licensee should decide and communicate how it proposes (if at all) to provide the customer with redress. Where appropriate, the Islamic bank licensee must explain the options open to the customer and the procedures necessary to obtain the redress.

            Added: October 2011

          • BC-10.5.4

            Where an Islamic bank licensee decides that redress in the form of compensation is appropriate, the Islamic bank licensee must provide the complainant with fair compensation and must comply with any offer of compensation made by it which the complainant accepts.

            Added: October 2011

          • BC-10.5.5

            Where an Islamic bank licensee decides that redress in a form other than compensation is appropriate, it must provide the redress as soon as practicable.

            Added: October 2011

          • BC-10.5.6

            Should the customer that filed a complaint not be satisfied with the response received as per Paragraph BC-10.5.2, he can forward the complaint to the Consumer Protection Unit at the CBB within 30 calendar days from the date of receiving the letter.

            Amended: April 2020
            Added: October 2011

      • BC-10.6 BC-10.6 Records of Complaints

        • BC-10.6.1

          An Islamic bank licensee must maintain a record of all customers' complaints. The record of each complaint must include:

          (a) The identity of the complainant;
          (b) The substance of the complaint;
          (c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
          (d) All correspondence in relation to the complaint. Such records must be retained by the Islamic bank licensees for a period of 5 years from the date of receipt of the complaint.
          Added: October 2011

      • BC-10.7 BC-10.7 Reporting of Complaints

        • BC-10.7.1

          An Islamic bank licensee must submit to the CBB's Consumer Protection Unit, 20 days after the end of the quarter, a quarterly report summarising the following:

          (a) The number of complaints received;
          (b) The substance of the complaints;
          (c) The number of days it took the Islamic bank licensee to acknowledge and to respond to the complaints; and
          (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
          Amended: April 2020
          Added: October 2011

        • BC-10.7.2

          The report referred to in Paragraph BC-10.7.1 must be sent electronically to complaint@cbb.gov.bh.

          Amended: April 2020
          Added: July 2013

        • BC-10.7.3

          Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Consumer Protection Unit.

          Amended: April 2020
          Added: July 2013

      • BC-10.8 BC-10.8 Monitoring and Enforcement

        • BC-10.8.1

          Compliance with these requirements is subject to the ongoing supervision of the CBB as well as being part of any CBB inspection of a licensee. Failure to comply with these requirements is subject to enforcement measures as outlined in Module EN (Enforcement).

          Added: October 2011

    • BC-11 BC-11 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks

      • BC-11.1 BC-11.1 General Requirements

        This Chapter BC-11 is applicable only to Bahraini Islamic retail banks that operate 10 or more branches.

        Amended: April 2017

        • BC-11.1.1

          Bahraini Islamic retail banks must develop special measures and procedures when providing financial and banking services and transactions for disabled customers to safeguard their rights in requesting and receiving information to ensure equal treatment amongst all customers. Disabled customers must be identified based on the certificate issued by the Ministry of Labour and Social Development or a medical certificate issued by a qualified doctor.

          Amended: April 2017
          Added: April 2016

        • BC-11.1.2

          Bahraini Islamic retail banks are encouraged to enhance the disabled customers' access to their ranges of banking services by:

          (a) Liaising with organisations representing disabled customers to provide assistance; and
          (b) Keeping pace with changing technologies involving ATMs, electronic and internet banking.
          Amended: April 2017
          Added: April 2016

        • BC-11.1.3

          Bahraini Islamic retail banks must have in place appropriate methods to communicate with the disabled to address their specific needs.

          Amended: April 2017
          Added: April 2016

        • BC-11.1.4

          Bahraini Islamic retail banks must ensure that all legal requirements/documentations are taken into consideration when entering into contracts with disabled customers with the aim of protecting the disabled customers and themselves in court cases.

          Amended: April 2017
          Added: April 2016

        • BC-11.1.5

          Bahraini Islamic retail banks must ensure that disabled customers are provided full access to all banking and financial services offered by the bank, including the provision of ATM cards on the same basis as for all other bank customers.

          Amended: April 2017
          Added: April 2016

        • BC-11.1.6

          Bahraini Islamic retail banks must provide fast track and/or priority services for disabled customers to address their banking needs.

          Amended: April 2017
          Added: April 2016

        • Fees and Charges

          • BC-11.1.7

            Fees and charges on withdrawals, done through bank counters must be waived for all disabled customers.

            Added: April 2016

          • BC-11.1.8

            Monthly fees and charges on current and savings account, including minimum balance charges, must be waived for all disabled customers.

            Added: April 2016

        • Branch and ATM Requirements

          • BC-11.1.9

            Bahraini Islamic retail banks must provide at least one branch for serving the disabled customers in line with the requirements in this Module, in addition to the normal branch activities. At least one ATM machine must be provided in the branch to serve the disabled customers.

            Amended: April 2017
            Added: April 2016

          • BC-11.1.10

            To ensure an adequate geographical distribution within the Kingdom of Bahrain, the CBB will expect two specially equipped branches within each governorate of the Kingdom. The geographical distribution will be coordinated by the CBB.

            Added: April 2016

          • BC-11.1.11

            With reference to Paragraph BC-11.1.9, the ATM devices must be equipped with technology specially adapted for customers with disabilities where ATMs must:

            (a) Be wheelchair accessible, ensuring that the ATM is set at an appropriate height and track for movement; and
            (b) Provide Braille alphabet and voice software technology (talking ATM) for the visually impaired customers.
            Added: April 2016

        • Customer Account Numbers

          • BC-11.1.12

            Customer account numbers provided for accounts of disabled customers must be identifiable among other customer accounts to ensure that the disabled customers are offered the specialised services as outlined in this Chapter and that all bank staff offers the bank's services accordingly, whether in person or by phone.

            Added: April 2016

        • In Branch Services

          • BC-11.1.13

            Bahraini Islamic retail banks must provide a special priority desk for disabled customers, clearly designated with a special logo. In addition parking facilities and easy access entrances must also be provided.

            Amended: April 2017
            Added: April 2016

          • BC-11.1.14

            Within the branch itself, special layout and signage must be used to facilitate the movement of disabled customers, including the use of any elevators, should this be the case.

            Added: April 2016

        • Training for Bank Staff

          • BC-11.1.15

            Bahraini Islamic retail banks must ensure that their staff dealing with disabled customers are enrolled in specialised training to ensure that they are qualified and fully familiar with the use of any specialised technology adapted for such customers and to address any other special requirements in dealing with these customers. Such training must be part of the staff's overall training requirements.

            Amended: April 2017
            Added: April 2016

        • Personal Banking

          • BC-11.1.16

            Bahraini Islamic retail banks must provide special door step non-cash financial services to disabled customers.

            Amended: April 2017
            Added: April 2016

      • BC-11.2 BC-11.2 Special Services for Visually Impaired Customers

        • BC-11.2.1

          Bahraini Islamic retail banks must provide the following application forms along with the terms and conditions of contracts signed by visually impaired customers for all conducted transactions in Braille format or voice records or screen readers or any other advanced and secured means:

          (a) Account opening forms;
          (b) Facilities contracts;
          (c) Investment and transactions documents;
          (d) Instructions manuals; and
          (e) Customer notifications.
          Amended: April 2017
          Added: April 2016

        • BC-11.2.2

          Bahraini retail banks may accept electronic signatures and electronic finger print as a satisfactory form of signature to meet the needs of the disabled customers. Banks should refer to Legislative Decree No. (54) of 2018 with respect to Electronic Transactions "The Electronic Communications and Transactions Law" and its amendments. Banks may determine the terms and conditions on which the facilities of biometric identification can be extended to the disabled customers.

          Amended: January 2020
          Amended: April 2017
          Added: April 2016

        • BC-11.2.3

          Bahraini Islamic retail banks must ensure that two bank employees witness when transactions undertaken by visually impaired customers. In case of customers with visual as well as hearing impairments, Bahraini retail banks must ensure that witnesses (other than bank staff) are present for the signature of any transaction and that documents providing the identity of such witnesses are submitted.

          Amended: April 2017
          Added: April 2016

        • BC-11.2.4

          Bahraini Islamic retail banks must provide speaking screens for the priority waiting area of banks for visually impaired customers.

          Amended: April 2017
          Added: April 2016

      • BC-11.3 BC-11.3 Special Services for Hearing Impaired Customers

        • BC-11.3.1

          Bahraini Islamic retail banks must ensure that their staff dealing with hearing impaired customers are enrolled in specialised training on sign language or provide a full time translator/interpreter in the bank's premises, dedicated to communicate with such customers.

          Amended: April 2017
          Added: April 2016

        • BC-11.3.2

          To facilitate the implementation of Paragraph BC-11.3.1, Islamic retail banks should provide a banking dictionary designed to address banking vocabulary by way of sign language through video clips and pictures to enable such customers to have a clear understanding of the banking terminology being used.

          Amended: April 2017
          Added: April 2016

    • BC-12.1 BC-12.1 Financial Advice Programme

      • BC-12.1.1

        All banks must ensure that staff members who provide financial advice to customers are enrolled in the BIBF Financial Advice Programme (“FAP”). Staff members with less than three years of experience must be enrolled for the foundation level course while staff members with three to five years of experience must be enrolled in the Level 2 programme. Staff members with five years of experience must be enrolled for the Level 3 FAP program. However, FAP is not mandatory for employees who occupy controlled functions or employees who have the Chartered Financial Analyst (CFA) or the Certified Financial Planner (CFP) qualifications.

        Amended: July 2022
        Added: October 2018

      • BC-12.1.2

        All banks must ensure that a suitably experienced designated senior manager monitors compliance with the requirement in BC-12.1.1 on an on-going basis.

        Added: October 2018

      • BC-12.1.3

        [This Paragraph was deleted in January 2022].

        Deleted: January 2022
        Added: October 2018