BC Business and Market Conduct
- BC-A Introduction
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BC-B General Principles
- BC-B.1 Principle 1: Truthfulness, Honesty and Fairness
- BC-B.2 Principle 2: Due Care and Diligence
- BC-B.3 Principle 3: Capabilities
- BC-B.4 Principle 4: Information about Clients
- BC-B.5 Principle 5: Information to Clients
- BC-B.6 Principle 6: Conflicts of Interest and of Duty
- BC-B.7 Principle 7: Shari'a Compliance
- BC-C Provision of Financial Services on a Non-discriminatory Basis
- BC-1 Promotion of Financial Products and Services
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BC-2 Code of Conduct for Bank Dealers and Foreign Exchange and Money Brokers in the Interbank Market
- BC-2.1 Introduction
- BC-2.2 Market Terminology and Definitions
- BC-2.3 Confidentiality and Market Practice
- BC-2.4 Passing of Details
- BC-2.5 Confirmations
- BC-2.6 Differences and Disputes
- BC-2.7 Conduct
- BC-2.8 Responsibility
- BC-2.9 Market Regulations – Foreign Exchange
- BC-2.10 Market Regulations – Currency Deposits
- BC-2.11 Market Discipline
- BC-2.12 Adjustment of Value Dates in Case of Unexpected Banking Closing Dates
- BC-3 Client Confidentiality
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BC-4 Customer Account Services and Charges
- BC-4.1 Minimum Balance and Charges on Accounts [This Section was deleted in April 2018]
- BC-4.2 Disclosure of Charges by Retail Banks
- BC-4.3 Accounts Held for Clubs and Societies in Bahrain [This Section was deleted in January 2013 as requirements are covered under Section FC-1.6]
- BC-4.4 Current Accounts
- BC-4.5 Brokerage Fees
- BC-4.6 Notification to the CBB on Introduction of New or Changes to Customer Products and Facilities
- BC-4.7 Dealing with Inheritance Claims
- BC-4.8 Compliance with the Code of Best Practice on Consumer Credit and Charging
- BC-4.9 Transaction Advice
- BC-4.10 [This Section has been left blank.]
- BC-4.11 Donations to NGO Accounts
- BC-4.12 Credit Check Reports
- BC-4.13 Fees and Charges for Services Provided to Individuals
- BC-4.14 Fees and Charges for Services Provided to Companies under Formation
- BC-4.15 Profit/ Fees on Credit Card Transactions
- BC-4.16 Profit on credit facilities
- BC-4.18 Fund Transfers by Customers of Payment Service Providers (PSP)
- BC-4.19 Merchant Fees on Payments to Zakat and Charity Fund
- BC-4.20 Dormant Accounts and Unclaimed Balances
- BC-4.21 Insurance Cover on Financing
- BC-5 Dishonoured Cheques
- BC-5A Return Policy — Post-Dated Cheques
- BC-6 Automated Teller Machine (ATM)
- BC-7 Mudaraba contracts
- BC-8 Margin Trading System
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BC-9 Regulated Islamic Banking Services
- BC-9.1 Scope of Application in Relation to Customer Categories [Deleted]
- BC-9.2 General Rules
- BC-9.3 Overarching Principles [Deleted]
- BC-9.4 Customer Classification [Deleted]
- BC-9.5 Marketing and Promotion
- BC-9.6 Accepting Customers
- BC-9.7 Suitability
- BC-9.8 Disclosure of Information
- BC-9.9 Dealing and Managing
- BC-9.10 Reporting to Customers
- BC-9.11 Complaints
- BC-9.12 Conflicts of Interest
- BC-9.13 Appendix
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BC-10 Customer Complaints Procedures
- BC-10.1 General Requirements
- BC-10.2 Documenting Customer Complaints Handling Procedures
- BC-10.3 Principles for Effective Handling of Complaints
- BC-10.4 Internal Complaint Handling Procedures
- BC-10.5 Response to Complaints
- BC-10.6 Records of Complaints
- BC-10.7 Reporting of Complaints
- BC-10.8 Monitoring and Enforcement
- BC-11 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks
- BC-12.1 Financial Advice Programme