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IA-2.1.1

Insurance aggregators must agree in writing the terms of business with their clients (i.e. insurance firms) and ensure that the following are stipulated:

a) the full scope of the insurance aggregator services;
b) the basis for providing advice (if any) including but not limited to methodologies used for such advice,
c) the fees, charges or commissions relevant to the services being offered;
d) the dispute resolution processes are available to the clients if they wish to make a complaint.
October 2019