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  • IA-2.1 IA-2.1 Client Agreements

    • IA-2.1.1

      Insurance aggregators must agree in writing the terms of business with their clients (i.e. insurance firms) and ensure that the following are stipulated:

      a) the full scope of the insurance aggregator services;
      b) the basis for providing advice (if any) including but not limited to methodologies used for such advice,
      c) the fees, charges or commissions relevant to the services being offered;
      d) the dispute resolution processes are available to the clients if they wish to make a complaint.
      October 2019

    • IA-2.1.2

      Insurance aggregators must disclose in writing the full particulars of any actual or potential conflicts of interest arising from any connection or association with product provider, including any commissions or fees and any material information or facts that may compromise its objectivity or independence.

      October 2019