GR-9.1.7
Formal Security Training
(a) Licensees must establish the position of security manager. For licensees with three or more branches, this position must be a formally identified position. For licensees with one or two branches, the responsibilities of this position may be added to the duties of a member of management. This person will be responsible for ensuring that all staff are given annual, comprehensive security training. Training should form part of the induction program for new staff. Training should be given to all staff when new security measures are introduced; and
(b) Licensees should produce a security manual or procedures for staff, especially those dealing directly with customers.
Amended: July 2011
October 2010
October 2010