GR-9.1.3

Internal Measures

(a) Teller counters must be fully screened off from customers by glass screens. Cash should not be directly exchanged through screens. Special purpose trays (i.e. half-rounded trays) should be fitted for the exchange of cash;
(b) Access to teller areas must be restricted to authorised staff only;
(c) Front doors to teller areas must be eliminated as much as possible. When used, they must be full length, solid, secure and kept locked at all times; and
(d) Customers dealing with Branch Managers should not enter or pass through teller areas to get to the Branch Manager's office.
Amended: July 2011
October 2010