GR-9.1.3
Past version: Effective from 01 Oct 2010 to 30 Jun 2011
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Internal Measures
(a) Teller counters must be fully screened off from customers by glass screens. Cash should not be directly exchanged through screens. Special purpose trays (i.e. half-rounded trays) should be fitted for the exchange of cash;
(b) Access to teller areas must be restricted to authorized staff only;
(c) Front doors to teller areas must be eliminated as much as possible. When used, they must be full length, solid, secure and kept locked at all times; and
(d) Customers dealing with Branch Managers should not enter or pass through teller areas to get to the Branch Manager's office.
October 2010