BC-9.7.1
A
(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the conventional bank licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Amended: April 2020
Added: October 2011
Added: October 2011