BC-9 Customer Complaints Procedures
- BC-9.1 General Requirements
- BC-9.2 Documenting Customer Complaints Handling Procedures
- BC-9.3 Principles for Effective Handling of Complaints
- BC-9.4 Internal Complaint Handling Procedures
- BC-9.5 Response to Complaints
- BC-9.6 Records of Complaints
- BC-9.7 Reporting of Complaints
- BC-9.8 Monitoring and Enforcement